OPERATIONS COORDINATOR – CUSTOMER SERVICE
JOIN A COMPANY THAT PUTS SERVICE FIRST
For over 30 years, Bronco Transportation Systems Inc. has built a reputation as one of British Columbia's trusted transportation providers, specializing in container drayage, flat deck, OOG, project cargo, and cross-border transportation.
As we continue to grow and modernize our operations, we are looking for an organized, motivated professional who enjoys solving problems, building relationships, and delivering exceptional customer service. This is more than a traditional customer service position—you will be a key member of our Operations team and play an important role in coordinating freight and ensuring our customers receive the level of service Bronco is known for.
WHAT YOU WILL DO.
· Be a primary point of contact for customers by phone and email.
· Build strong customer relationships through proactive communication.
· Enter and manage transportation orders using our Transportation Management System (TruckMate).
· Coordinate daily deliveries, pickups, terminal appointments, and customer scheduling.
· Monitor vessel schedules, shipment status, and terminal activity at Ocean and Rail terminals.
· Work closely with Dispatch to coordinate capacity and service requirements.
· Provide proactive shipment updates and resolve customer issues professionally.
· Ensure shipments move within terminal and steamship line free-time requirements.
· Maintain accurate shipment records and customer information.
· Assist with operational improvements and process initiatives.
WHAT WE ARE LOOKING FOR
We're looking for someone who enjoys taking ownership, solving problems, and delivering exceptional service. We value attitude, professionalism, and a willingness to learn, just as much as previous transportation experience. If you thrive in a fast-paced environment and take pride in helping customers, you will fit right in at Bronco.
· Exceptional customer service and communication skills.
· Strong organizational and time management abilities.
· Excellent attention to detail.
· Ability to prioritize multiple tasks in a fast-paced environment.
· Positive attitude with a team-first mindset.
· Strong computer skills, including Microsoft Office, Teams.
· Transportation, logistics, freight forwarding, or ocean container experience is an asset.
· Experience with TruckMate or another Transportation Management System is an asset.
WHY BRONCO?
At Bronco, we believe every shipment represents a promise to our customer. We value professionalism, accountability, teamwork, and continuous improvement. You'll join a company that is investing in technology, refining its operational processes, and creating opportunities for employees to grow and contribute.
· Competitive salary ($50,000–$70,000 based on experience).
· Extended health and dental benefits.
· Stable full-time employment.
· Supportive team environment.
· Opportunities for professional growth and advancement.
· A chance to help shape the future of our operations.
If you're looking to build a rewarding career in transportation and logistics with a company that values customer service, teamwork, and continuous improvement, we'd like to hear from you.
Please submit your resume and a brief cover letter outlining why you'd be a great addition to the Bronco team.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
