Assistant General Manager
THE GLYNMILL INN is seeking a full-time, permanent Assistant General Manager to join our team.
At THE GLYNMILL INN, we pride ourselves on fostering a positive and supportive work environment built on the values of work-life balance, strong work ethic, exceptional customer service, and the growth and development of our team members.
We are looking for a motivated and experienced individual who is passionate about hospitality and people, thrives in a fast-paced environment, and enjoys leading a team. The ideal candidate brings apositive, can-do attitude, a high level of professionalism, and a sharp eye for detail. Strong critical thinking skills and a genuine commitment to delivering outstanding guest experiences are essential.
This position reports directly to the General Manager and plays a key role in supporting day-to-day operations, working Monday through Friday and ensuring the highest standards of service are maintained throughout the hotel. If you're looking to grow your career in hospitality with a well-established and respected local business, we’d love to hear from you.
Main Duties and Responsibilities:
- Oversee the daily operations, ensuring sufficient management and providing strategic direction
- Help implement and enforce hotel policies and procedures
- Conduct recruiting initiatives along with department supervisors
- Ensure that the hotel facilities are well-maintained and meet quality standards
- Ensure supervisors are training staff on all procedures, policies, and requirements for their role
- Staff relations, including scheduling, payroll, evaluations, recruitment, and discipline
- Maintaining guest needs, ensuring the highest customer satisfaction.
- Communicating with guests regularly, answering questions, concerns and complaints as needed.
- Ordering supplies, tracking inventory, and completing the month-end count and control
- Knowledge of room availability at all times, for future and present dates and monitoring these dates regularly for inventory control purposes.
- Performing routine spot checks of housekeeping inspections to ensure quality
- Oversee events when required, including booking and posting through the banquets/catering system
- Ensure supervisors adhere to budget guidelines and to the highest standards
- Approve and control of all inventory. Adhere to budgets and meet financial targets
- Will need to negotiate with clients for use of facilities for catering, parties, banquets, etc.
- Monthly inventory counts on the 1st day of every month
- Ensure the practice of health and safety regulations
- Oversee and participate in the Occupational Health and Safety Committee
- Provide an environment with emphasis on motivation and teamwork
- Create unique marketing ideas. Monitor food and beverage trends and bring forth ideas
- Ensure all POS items/costing are up to date at all times
- Maintain organized files and records.
- Assist with and prepare reports, monitor revenues and expenses, and coordinate with accounts payable/receivable.
- Daily cash handling and reconciliation reports
- Directly reports to the General Manager, providing regular updates on performance, budgets, guest feedback, and team dynamics.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
Qualifications, Skills, and Attributes:
- Strong customer service skills coupled with a minimum of 5 years of experience working in a managerial role
- Experience in food/beverage and operations, preferably in the hospitality industry, is an asset
- Degree or diploma in Business, Marketing, Tourism, or Hotel Management is an asset.
- Exceptional communication and organization skills
- Experience with budgeting and reporting structures
- Strong leadership and interpersonal skills
- Organized with the ability to multitask and work in a fast-paced environment
Why Work with Us:
- Competitive compensation package
- Company Pension plan to secure your financial future
- Comprehensive health benefits, including dental and vision coverage
- Employee Family Assistance Program [EFAP], including counselling services and life coaching
- Paid time off, including vacation time, sick leave, and statutory holidays
- Other employee benefits include food discounts, gym memberships, phone plans, etc.
If you are interested in working with a growing company and want to grow with us, we welcome you to apply to [email protected]. Please include “Assistant General Manager” in the email subject line, and use the following naming convention for the resume file: First Name Last Name - Resume. The deadline for this position is September 6th, 2026.
We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing excellent customer service and enjoy working in a dynamic environment, we would love to hear from you. We are an equal opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals. We welcome everyone to apply.
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
