newfoundland and labrador customer support & client services managers Jobs – 10 Openings This Week

Manager, Contact Center Operations (12-18 Month Term)
Valsoft Corporation —Newfoundland and Labrador
- Full-time
- Remote
- Bilingual
- Bachelor's
- Product management
- Employee assistance program
Quick apply
Customer Success Manager
ClearRisk —St. John's, NL
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Manager, Client Success (B2B)
Keyin College —St. John's, NL
- Full-time
- Sales
- Communication skills
- Paid time off
Quick apply
Customer Success Manager (North America)
Speria —Canada
- Remote
- Spanish
- Communication skills
Remote Client Success Manager – Digital Marketing Agency
Excavation Marketing Pros —Canada
- $4,000–$6,000 a month
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Marketing
- Paid time off
Quick apply
2d
Field Support Manager (Medical Devices)
Nevian —Canada
- $100,000–$130,000 a year
- Overtime
- Management
- Bachelor's
- Continuous improvement
- Mileage reimbursement
- Disability insurance
Quick apply
Bilingual Contact Centre Manager – Customer Service (French/English)
Beyond Bilingual Inc. —Canada
- Up to $90,000 a year
- Weekends as needed
- Remote
- Bilingual
- Customer service
- English
Quick apply
9d

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Manager, Contact Center Operations (12-18 Month Term)

Valsoft Corporation
Newfoundland and Labrador

Quick apply

Job details

Full-time

Benefits

RRSP match
Employee assistance program

Skills

Bilingual
Operations management
Call center
Quality management
Change management
Bachelor's
Product management
Business
Leadership
Negotiation

Full job description

The Manager of our Contact Center Operations plans and implements call center strategies and operations, improving systems and processes, new project development, assisting in and developing policies and procedures to meet specific goals, managing staff, and overseeing daily operations and staffing within our business development center. This role also focuses on problem solving, account relations, coaching and mentoring to ensure teams and individuals are meeting their production and service metrics. A successful Manager will bring change management experience and strong people and process leadership skills to the team.

Responsibilities:

Direct, administer and control the day-to-day operations and activities of the assigned team/customer account.
Ensure compliance with new and existing guidelines and procedures to provide high quality service and outstanding customer care.
Active Role by promoting the implementation and delivery of company initiatives and strategies, including partnering with Dev to ensure successful deployments.
Provide ongoing feedback in the form of coaching, correction action plans, performance evaluations and the development of SMART goals.
Accountable to meet or exceed all queue performance objectives to optimize the customer experience.
Promote and foster a positive work environment by encouraging communication and collaboration among the team.
Ensure effective communication within the Center and with key stakeholders outside of the operations (cascade relevant/important messages)
Take an active role in driving operational improvements in the Center by identifying and implementing opportunities.
Partner with Account Management to ensure we are actively working to improve the customer experience and reduce churn.
Collaborate with the HR team to maximize the recruitment strategy and manage staffing requirements.
Support and assist in the recruitment and onboarding process including suggesting refinements.
Participates in existing/potential client meetings where required.

Requirements

Bachelor’s degree in business or related field experience or a combination of education and experience
5+ years experience in call center management/operations management.
Strong, demonstrated experience in managing large, diverse, multi-site teams
Experience in Process Management, Product Management and Quality Management
Require cross functional negotiation and influencing skills to resolve problems and issues
Our Center has hours of operation between 7:00 am till 11:00 pm Monday to Friday and 8:00 am till 9:00 pm on Saturdays. The center is closed on Sundays and runs limited operations during Canadian holidays. Applicants are asked to be flexible to work within these hours of operation. Hours are subject to change with notice.
Criminal background check required.
Some travel required
Bilingualism would be considered an asset
Experience in the automotive industry would be an asset

Benefits

What We Offer

A chance to be a part of a team of professionals committed to innovation, initiative, integrity & teamwork.

A full-time schedule, consisting of 40 scheduled hours per week.
Strong benefits offerings beginning after 3 months of employment.
Company match RRSP Plan
Access to our employee assistance program.
Monthly Bonus Plan

Quick apply

Refine Your Search

customer support & client services managers jobs in newfoundland and labrador

Manager, Contact Center Operations (12-18 Month Term)

Customer Success Manager

Senior Manager, Client Success (B2B)

Customer Success Manager (North America)

Remote Client Success Manager – Digital Marketing Agency

Field Support Manager (Medical Devices)

Bilingual Contact Centre Manager – Customer Service (French/English)

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