TxtSquad is a fast-growing technology startup helping businesses streamline communication, improve customer engagement, and scale more effectively. As we continue to grow, we are looking for a highly motivated Strategic Operations Associate to work directly alongside our CEO and help drive the next phase of growth.
This is not a traditional administrative role.
We are looking for someone who is ambitious, highly organized, comfortable with technology and AI, and interested in building a long-term career in operations, leadership, or management. This position offers a unique opportunity to gain exposure to nearly every aspect of a growing business while working directly with company leadership.
The Opportunity
As a Strategic Operations Associate, you will serve as a trusted partner to the CEO, helping manage priorities, improve processes, coordinate key initiatives, and ensure the organization operates efficiently.
You will gain experience in business operations, sales support, project management, process improvement, technology implementation, and strategic planning.
For the right individual, this role can evolve into future leadership and management opportunities as the company continues to scale.
Perks & Benefits
- Hybrid work environment
- Flexible work arrangements
- Comprehensive benefits plan
- Stock options
- Ongoing training and professional development
- Direct mentorship from senior leadership
- Opportunity to make a meaningful impact within a growing startup
- Significant career growth potential
Key Responsibilities
Executive Support & Communication
- Manage and prioritize the CEO's inbox and communications
- Draft, edit, and send professional correspondence
- Identify urgent matters and ensure timely follow-up
- Maintain confidentiality and professionalism in all interactions
Calendar & Priority Management
- Manage and optimize the CEO's calendar
- Coordinate internal and external meetings
- Prepare agendas and track action items
- Ensure priorities remain aligned with business objectives
CRM & Sales Support
- Maintain CRM systems and sales pipeline data
- Coordinate client communications and follow-ups
- Assist with proposal preparation and sales tracking
- Support business development initiatives
Operations & Project Coordination
- Track strategic initiatives and key projects
- Monitor deadlines and ensure accountability
- Prepare reports, summaries, and briefing materials
- Maintain systems and documentation that support organizational effectiveness
Process Improvement & Technology
- Identify opportunities to improve efficiency and workflows
- Develop and document standard operating procedures
- Research and implement tools that improve productivity
- Leverage AI technologies to automate tasks and improve decision-making
- Recommend innovative solutions that support business growth
Administration & Financial Coordination
- Process invoices and track payments
- Support grant applications and reporting
- Maintain records and business documentation
- Assist with operational and financial coordination
Travel & Logistics
- Coordinate travel, accommodations, and itineraries
- Manage expense reporting and related documentation
What You Bring
- Post-secondary education in Business, Technology, or a related field
- Experience in an administrative, operations, project coordination, or business support role is an asset
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Comfortable using technology and AI tools to improve efficiency and productivity
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated, proactive, and eager to learn
- Interest in growing into future leadership or management opportunities
Who This Role Is Perfect For
This role is ideal for an ambitious professional looking to accelerate their career and gain exposure to all aspects of a growing business.
You enjoy solving problems, finding efficiencies, leveraging technology, and taking ownership of your work. You are excited by the idea of working directly with a CEO, contributing to meaningful business decisions, and developing skills that can lead to future leadership opportunities.
How to Apply
Please submit your application by emailing [email protected] with a PDF version of your résumé attached.
Attention to detail is critical for success in this role. Applications that do not follow these instructions will not be considered.
Job Types: Full-time, Permanent
Pay: $65,000.00-$85,000.00 per year
Work Location: Hybrid remote in St. John's, NL
