newfoundland and labrador hotel & accommodations guest services Jobs – 23 Openings This Week

Manager, Guest Services Operations
Fairfield by Marriott St. John's —St. John's, NL
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Customer service
- Disability insurance
- Dental care
Quick apply
Front of House - Server
Moxies —St. John's, NL
- Part-time
- Serving
- Hotel
- Restaurant
Quick apply
Front of House - Host/Hostess
Moxies —St. John's, NL
- Part-time
- Hotel
- Restaurant
- Communication skills
Quick apply
Assistant Food & Beverage Manager
Fogo Island Inn —Fogo Island, NL
- $50,000–$60,000 a year
- Weekends as needed
- Hospitality
- Microsoft Office
- Hotel
- Dental care
Quick apply
CASUAL Room Attendant - Sheraton Hotel Newfoundland
Sheraton Hotel Newfoundland —St. John's, NL
- $19.55–$20.97 an hour
- Overtime
- Hotel
Quick apply
6d
Front of House - Food and Beverage Supervisor
Moxies —St. John's, NL
- Full-time
- Hotel
- Restaurant
Quick apply
Room Attendant
GDI Services (Canada) LP —St. John's, NL
- Part-time
- Hotel
Quick apply
Full-Time Dishwasher - Sheraton Hotel Newfoundland
Sheraton Hotel Newfoundland —St. John's, NL
- $17.31–$19.27 an hour
- Overtime
- Customer service
- Sanitation
- Hotel
Quick apply
3d
CASUAL Dishwasher - Sheraton Hotel Newfoundland
Sheraton Hotel Newfoundland —St. John's, NL
- $17.31–$19.27 an hour
- Overtime
- Customer service
- Sanitation
- Hotel
Quick apply
4d
Groundskeeper (Temporary)
Northview Residential REIT —St. John's, NL
- Temporary
- Customer service
- English
- Hotel
Quick apply
FOH Management - Sr. Assistant Manager
Moxies —St. John's, NL
- Full-time
- Hotel
- Leadership
- Restaurant
Quick apply
Back of House - Supervisor
Moxies —St. John's, NL
- Full-time
- Hotel
- Leadership
- Restaurant
Quick apply
Cook
Denny's Canada —St. John's, NL
- Full-time
- Hotel
- Restaurant
- Restaurant experience
Quick apply
Back of House - Cook
Moxies —St. John's, NL
- Full-time
- Hotel
- Restaurant
- Restaurant experience
Quick apply
Line Cook
Wabush Hotel Limited —Labrador City, NL
- $20–$28 an hour
- Full-time
- Serving
- Cooking
- Hotel
Quick apply
7d
First Cook - FULL TIME
Delta Hotel St. John's Conference Centre —St. John's, NL
- $20.61–$24.86 an hour
- Weekends as needed
- Hotel
- Restaurant experience
- Communication skills
- Paid sick leave
Quick apply
3d
Chef de Partie
Fogo Island Inn —Fogo, NL
- $21–$25 an hour
- Full-time
- Cooking
- Hotel
- Restaurant experience
Quick apply
Seasonal Mixologist Summer 2026
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection —Canada
- Temporary
- Hospitality
- Writing skills
- Hotel
Quick apply
FOOD AND BEVERAGE OPERATIONS MANAGER (Restaurant Manager)
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection —Canada
- Full-time
- Hospitality
- Hotel
- Business
- Disability insurance
- Dental care
Quick apply
F&B Operations Supervisor
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection —Canada
- Weekends as needed
- Serving
- Hospitality
- Hotel
- Dental care
- Vision care
Quick apply
SENIOR SOUS CHEF
The Algonquin Resort —Canada
- Full-time
- Cooking
- Hotel
- Team management
- Store discount
- Disability insurance
Quick apply

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Manager, Guest Services Operations

Fairfield by Marriott St. John's
St. John's, NL

Quick apply

Job details

Full-time

Benefits

RRSP match
Disability insurance
Dental care
Paid time off
Discounted or free food
Company events
Employee assistance program
Vision care
Life insurance
On-site parking

Skills

Microsoft Word
Microsoft Excel
Customer service
Post-secondary education
Guest services
Business
Leadership
Communication skills

Full job description

Where exceptional guest experiences begin with leadership, strategy, and service excellence.

Property: Fairfield by Marriott, St. John’s, Newfoundland (Marriott franchised property)
Department: Rooms Division – F&B & Guest Services
Job Type: Focus Service – Salaried
Reports to: General Manager

Overview

At the Fairfield by Marriott, St. John’s, Newfoundland, a Marriott franchised property, we know that every detail of the guest journey matters from check-in to departure, from breakfast service to banquets. Our Manager, Guest Services Operations leads both the Front Office and the hotel’s food & beverage functions, ensuring a seamless, high-quality guest experience across all guest-facing areas. If you are a strong leader with a passion for hospitality, operational versatility, and a drive to deliver results, this role offers the opportunity to make a meaningful impact every day.

What You’ll Do

Front Office Leadership

Lead and support the Guest Services team, providing coaching, training, and guidance to associates.
Resolve guest concerns quickly and effectively, modeling best practices in service recovery.
Maintain strong communication within the department and across teams to ensure seamless operations.
Motivate and coach associates, foster productivity, engagement, and satisfaction.
Promote interdepartmental cooperation to enhance both guest and employee experiences.
Apply revenue management principles to maximize occupancy, rates, and overall hotel revenue.
Oversee room block assignments, VIP accommodations, and special guest requests.
Serve as a key member of the Hotel RevMax Team, collaborating on rate strategies, distribution channels, and third-party positioning.
Ensure all booking channels reflect accurate information and maintain rate parity.
Communicate revenue strategies and daily expectations to the Front Office and Reservations teams.
Partner with Sales to manage group booking status and room availability.
Utilize StayPMS to manage daily front desk operations, reservations, check-ins/check-outs, and guest folios.

Food & Beverage Oversight

Serve as the direct manager to the salaried F&B Supervisor, providing leadership, performance coaching, and operational direction.
Oversee all aspects of breakfast service, ensuring consistency, quality, and Fairfield Inn brand standards are met daily.
Oversee banquet service operations, including setup, service execution, and breakdown for group events.
Collaborate with the F&B Supervisor to maintain inventory, cost controls, and health & safety compliance.
Ensure F&B associates are properly trained in service standards, food handling, and guest engagement.
Partner with the General Manager and F&B Supervisor on F&B budgeting, forecasting, and profitability goals.

General Operations & Administration

Monitor departmental goals, collecting progress reports from supervisors and other department Managers.
Ensure associates have the tools, access, and resources needed for success.
Maintain performance review records, new hire documents, and communication logs.
Manage timecards, scheduling, and labor standards to ensure efficient operations across Front Office and F&B.
Oversee guest communication platforms and extranets, ensuring prompt follow-up on post-stay feedback.
Perform additional duties and projects assigned by leadership.

What You Bring

Post-secondary education in Hospitality Management, Business Administration, or related fields.
Minimum 4 years of progressive leadership experience in guest services, front office, or food & beverage operations.
Strong leadership and coaching skills with a passion for developing people.
Excellent organizational, analytical, and problem-solving abilities.
Strong verbal and written communication skills with a customer service focus.
Ability to work independently, prioritize tasks, and follow through to completion.
Proficiency in Microsoft Word, Excel, and network systems.
Working knowledge of StayPMS is strongly preferred.
Hospitality education is an asset.
Experience overseeing breakfast or banquet service is strongly preferred.
Familiarity with Marriott brand standards and franchised property operations is an asset.

Working Conditions

Primarily office-based with regular guest-facing responsibilities across front desk and F&B service areas.
Standing and moving for extended periods throughout the shift.
Guest-facing environment requiring a professional appearance and demeanor.
Flexibility to work a variety of shifts including days, evenings, weekends, and holidays as required.

What We Offer

A collaborative and supportive leadership team environment.
Opportunities for career advancement and professional development.
Competitive wages and benefits.
Employee discounts on hotel stays, dining, and more.

Living Our Values

At SilverBirch Hotels & Resorts, we live by our core values:

Engagement – Quality – Performance – Growth – Integrity

If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!

SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals. 

SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. 

Notice to potential job applicants: 

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment. 

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services jobs in newfoundland and labrador

Manager, Guest Services Operations

Front of House - Server

Front of House - Host/Hostess

Assistant Food & Beverage Manager

CASUAL Room Attendant - Sheraton Hotel Newfoundland

Front of House - Food and Beverage Supervisor

Room Attendant

Full-Time Dishwasher - Sheraton Hotel Newfoundland

CASUAL Dishwasher - Sheraton Hotel Newfoundland

Groundskeeper (Temporary)

FOH Management - Sr. Assistant Manager

Back of House - Supervisor

Cook

Back of House - Cook

Line Cook

First Cook - FULL TIME

Chef de Partie

Seasonal Mixologist Summer 2026

FOOD AND BEVERAGE OPERATIONS MANAGER (Restaurant Manager)

F&B Operations Supervisor

SENIOR SOUS CHEF

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