Position Type: Full-time
Department: Clinic Solutions-Dermatology
Work Location: North York, ON
Work Hours: Mon-Fri, Standard Business Hours (9-5 pm)
Work Arrangement: On-Site
Travel Required: No
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here:
- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture – we are passionate about our people!
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
The Opportunity:
This dynamic role offers the opportunity to provide direct patient care in a fast-paced dermatology clinic. As a Clinical RPN & Research Coordinator you will play a key role in supporting patients through their treatment journey, ensuring seamless access to specialized medications and disease-related education.
In this position, you will:
- Serve as a research coordinator, fulfilling all responsibilities and requirements associated with the role in accordance with study protocols and regulatory standards
- Guide patients through complex treatment pathways, reducing barriers to accessing specialized care.
- Serve as the primary point of contact for your assigned healthcare team, ensuring a smooth and coordinated care experience.
- Provide education on disease management and treatment options to empower patients in their healthcare decisions.
- Work closely with internal and external partners, including pharmacies, insurance providers, and Patient Support Programs (PSPs), to streamline patient access to necessary medications.
- Continuously adapt and refine workflows to implement best practices that enhance patient outcomes and satisfaction.
The ideal candidate is passionate about patient-centered care and thrives in a collaborative, multidisciplinary team environment. They are resourceful, proactive, and committed to improving healthcare access through innovation and continuous learning.
Join us in making a meaningful impact on patient care and transforming the way dermatology patients receive treatment.
A Day in the Life (What you will do here):
- Perform all responsibilities of a research coordinator as delegated by the clinical investigator, ensuring full compliance with all applicable clinical trial regulations and regulatory guidelines
- Collaborate with healthcare providers (HCPs) to assist with patient assessments in an office setting.
- Assist the Physician's with triage of patients.
- Perform various delegated acts (e.g Biopsies, suture removals, kenalog injections etc.)
- Knowledge of sterile technique is an asset.
- Accurately process data entry at various stages of patient care.
- Provide medical support, including disease education, therapy guidance, injection training, and disease management.
- Participate in specialized training for specific therapies.
- Offer virtual support, including adherence assistance via inbound and outbound communication.
- Review patient files to ensure adherence to optimal care timelines and safety standards.
- Maintain accurate and confidential patient records.
- Liaise with physicians’ offices, pharmacies, service providers, and other stakeholders to ensure coordinated patient care.
- Engage in ongoing professional education and training.
- Administer medications (IM and SC) as required in a clinical setting.
- Monitor and document post-injection patient responses in compliance with regulatory standards.
- Conduct individual and group patient education sessions based on specific needs.
- Manage and schedule patient appointments to support care plan adherence.
- Work collaboratively within a multidisciplinary healthcare team.
- Provide proactive patient and hcp support, including enrollment facilitation, coverage renewals, and reimbursement assistance.
- Address disease state and product-related inquiries.
- Stay up to date on Canadian product monographs for prescribed and administered therapies.
- Report and document adverse events as per pharmacovigilance guidelines.
- Comply with Sentrex policies, procedures, and regulatory requirements.
- Assist in developing and adhering to protocols for safe care delivery.
- Follow all provincial college of nurses’ guidelines and professional nursing standards.
- Assist in the training of new staff as required.
- Carry out delegated medical acts as trained and under the direction of a physician, in accordance with the scope of practice defined for Registered Practical Nurses (RPNs) by the College of Nurses of Ontario.
- Assist with other duties as assigned by the manager.
What you need to ensure you are set up for success:
- 2–4 years of clinical experience in dermatology (preferred).
- Experience in initiating and maintaining clinical research trials
- Licensed RPN or RN with valid CPR and first aid certification and proof of liability
- Proficient in clinical skills: including administering IM and SC medications
- Confident in delivering health education, including patient self-injection training.
- Experience with excel, outlook, and word (an asset).
- Experience in patient support programs (strong asset).
- Background in dermatology and chronic disease management.
- In-depth knowledge of the pharmaceutical industry.
- Strong analytical & organizational skills:
- Exceptional problem-solving skills with keen attention to detail.
- Excellent documentation and record-keeping skills.
- Ability to meet deadlines and adapt to patient and hcp requirements.
- Strong ability to work autonomously with minimal supervision.
- Effective verbal and written communication skills.
- Proficient in collaborating with healthcare teams and stakeholders.
- Adhere to Sentrex policies and procedures.
What makes you a great fit for this team:
- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
Why join Sentrex?
We value our employees! Our permanent full-time employees are provided with a:
Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking part in the selection process.
Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.
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