COMPANY DESCRIPTION:
The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.
JOB SUMMARY
Reporting to the General Manager of the Hotel, the successful candidate will focus his/ her efforts on our 2 Fallsview Restaurants- the Fallsview Grand Buffet and the award –winning Massimo’s Italian Fallsview Restaurant. In this role, the successful candidate will oversee food and beverage Front of House restaurant /food and beverage operations by engaging a focused and highly motivated team to ensure that revenue, outstanding guest service and satisfaction, applicable Sheraton brand standards, and operating profitability which meet or exceed existing and competitive benchmarks.
Essential Functions:
- Creates, champions and ensures outstanding and passionate standards of food and beverage product and service are provided to guests of Massimo’s Italian Fallsview Restaurant and the Fallsview Grand buffet according to Company and any related Brand standards.
- In co-operation with the Hotel’s Executive Chef, General Manager and Sales team- Develops, recommends, implements, and manages the division’s finalized annual budget and related group business sales plans- adjusted for seasonal business variability.
- Achieves and/ or exceeds budgeted revenues and expenses and maximizes profitability related to each restaurant through effective and efficient staff selection and hiring, scheduling , staff training, direction ( in both union and non-union work environments) and focused upselling of dining products and services to guests
- Contributes to the profitability and guest satisfaction perception of other hotel departments by maintaining outstanding levels of guest service satisfaction; seeks to continuously challenge and raise guest satisfaction levels in both food and beverage preparation and delivery
- Sets the primary example of all Food and Beverage staff with respect to outstanding attention to detail, passionate and responsive service to our guests; manages in compliance with established resort policies and procedures as well as local, provincial and federal laws and regulations.
- Develops short and long term financial and operational business plans for the food and beverage department to support the overall objectives of the hotel.
Qualifications
- Previous accomplished experience managing day to day Front of House operations - in a comparable 4 diamond resort or equivalent hotel environment, with volumes fluctuating by seasonality;
- Four or five years of progressive employment in a fine Dining Restaurant an asset;
- Previous experience in both union and non-union work environments, and ability to manage 2 different restaurant concepts at the same time ( A la carte and Buffet )
- Excellent communication skills to negotiate, convince, sell, and influence the Food Beverage staff as well as working along with, and in co-operation with other hotel and resort managerial personnel, hotel guests, and/or corporate clients.
Annual Salary: $70,000 - $85,000 plus bonus
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
- Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
- Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles
We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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Pay: $70,000.00-$85,000.00 per year
Work Location: In person
