Job Title: Assistant Manager, Restaurant
Company: Niagara Clifton Family Restaurant
Location: Niagara Falls, Ontario
Job Type: Full-time, hourly management position
Number of Vacancies: One existing vacant position
Compensation: From $24.00/hour based on experience.
Niagara Clifton Family Restaurant is seeking an experienced and professional Assistant Manager to support daily restaurant operations, lead front-of-house and back-of-house team members, and help deliver a welcoming, safe, and high-quality guest experience. The successful candidate will support the Restaurant General Manager with service standards, employee guidance, scheduling, training, operational follow-up, inventory awareness, health and safety, and day-to-day shift leadership.
Key Responsibilities
- Support the Restaurant General Manager with daily restaurant operations, service standards, team performance, and guest satisfaction.
- Lead by example by assisting front-of-house and back-of-house team members during service and helping maintain smooth shift flow.
- Coach, train, motivate, and support employees while promoting professionalism, accountability, teamwork, and respectful communication.
- Assist with scheduling, break planning, task delegation, call-ins, call-offs, and operational coverage based on business needs.
- Support recruiting, onboarding, orientation, training, and retention of team members in accordance with company policies and applicable legislation.
- Address guest concerns professionally through active listening, conflict resolution, and appropriate follow-up.
- Assist with inventory awareness, reporting, supplies, equipment, cash controls, keys, floats, and department property.
- Monitor cleanliness, food and beverage standards, safe work practices, and overall restaurant readiness.
- Respond to employee and guest incidents, emergencies, maintenance concerns, and operational issues in accordance with company procedures.
- Communicate operational updates, reservations, events, group bookings, and departmental changes to the team using approved communication channels.
- Perform other duties as assigned by the Restaurant General Manager or Director of Operations.
Qualifications
- Three years previous restaurant, hospitality, food and beverage, or customer service experience required.
- Two to three years of supervisory, shift leadership, or restaurant management experience preferred.
- High school diploma required; post-secondary education in hospitality, business, or a related field is considered an asset.
- Valid Smart Serve certification required or must be obtained/maintained as required by the employer.
- Food Handler certification required or must be obtained/maintained as required by the employer.
- Strong leadership, coaching, communication, organization, prioritization, and problem-solving skills.
- Ability to work in a fast-paced environment while remaining professional, calm, and guest-focused.
- Ability to work varied shifts, including days, evenings, weekends, holidays, and peak business periods as required.
- Ability to stand, walk, bend, reach, twist, use hands and fingers, and lift/carry up to 60 lbs as required for the position, with accommodation where required by law.
Employment, Accessibility, Human Rights, and Hiring Compliance
Niagara Clifton Family Restaurant is committed to providing a respectful, accessible, inclusive, and equitable workplace. Employment decisions are made in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Employment Standards Act, 2000, the Occupational Health and Safety Act, and other applicable Ontario legislation. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.
Artificial Intelligence Disclosure: Niagara Clifton Family Restaurant does not use artificial intelligence to screen, assess, rank, or select applicants for this position. Applications are reviewed by a Department Manager and/or Human Resources. Hiring decisions are made through a human review process based on job-related qualifications, experience, availability, certifications, interview results, and business needs.
Health and Safety: All employees are expected to follow company health and safety policies, safe work procedures, food safety requirements, WHMIS/SDS awareness requirements, emergency response procedures, and all applicable duties under the Occupational Health and Safety Act. Supervisors are expected to take every precaution reasonable in the circumstances for the protection of workers.
How to Apply
Interested applicants are invited to apply through Indeed with a current resume. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. Applicants interviewed for this publicly advertised posting will be informed whether a hiring decision has been made within the timeframe required by Ontario employment standards legislation.
Pay: From $24.00 per hour
Experience:
- Restaurant: 3 years (required)
- Supervising: 2 years (preferred)
Work Location: In person
