niagara falls, on radisson hotel group Jobs – 2 Openings This Week

Room Manager (Front Desk and Housekeeping)
Country Inn and Suites By Radisson —Niagara Falls, ON
- From $53,000 a year
- Weekends as needed
- Sales
- Customer service
- Hotel
- Paid time off
Quick apply
5d

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Room Manager (Front Desk and Housekeeping)
Country Inn and Suites By Radisson —Niagara Falls, ON
Help ensure strong communication between Front Desk and Housekeeping regarding room status, arrivals, departures, early check-ins, late checkouts, VIPs, groups,…
From $53,000 a year
Quick apply
5d
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Room Manager (Front Desk and Housekeeping)

Country Inn and Suites By Radisson
Niagara Falls, ON

Quick apply

Job details

Permanent | Full-time
5 days ago

Benefits

Paid time off
On-site parking

Skills

Computer operation
Sales
Customer service
Supervising experience
Computer skills
Communication skills
Hotel experience
Hotel management

Full job description

Job Overview

This is a supportive management role. The Rooms Manager does not replace the Guest Service Manager or Housekeeping Supervisor. The Guest Service Manager directly oversees the Front Desk team, and the Housekeeping Supervisor directly oversees the Housekeeping team.

The Rooms Manager works closely with both department leaders to support daily operations, improve communication, assist with room planning, support group business, and help ensure guests receive clean, comfortable rooms and smooth service.

In the absence of the General Manager, the Rooms Manager may act as a point of contact to assist the Guest Service Manager and other department leaders with executive-level operational decisions. These decisions must be made in line with hotel policies, brand standards, guest satisfaction, safety, and the best interest of the property.

This position may also be required to assist with Front Desk shifts or support other operational areas when staffing needs require assistance.

Responsibilities

Respond to group room inquiries in a timely and professional manner.
Prepare group room quotes, room blocks, and group details as directed by hotel leadership.
Track group room blocks, cutoff dates, pickup, rooming lists, deposits, billing details, and special requests.
Follow up with group contacts, sports teams, tour operators, companies, and local business clients.
Look for opportunities to increase room revenue through group bookings, repeat business, extended stays, and local partnerships.
Monitor daily occupancy, arrivals, departures, no-shows, cancellations, and room availability.
Support room assignment planning to balance guest needs, housekeeping workload, and room availability.
Work closely with the Guest Service Manager to support Front Desk operations, guest service, arrivals, departures, and shift communication.
Act as a supportive point of contact for the Guest Service Manager when the General Manager is unavailable.
Assist the Guest Service Manager and other department leaders with operational decisions when senior leadership is absent.
Cover Front Desk shifts when required due to business needs, staffing shortages, call-ins, vacations, high occupancy, or busy arrival/departure periods.
Assist with check-ins, check-outs, reservations, guest concerns, billing concerns, and service recovery when needed.
Work closely with the Housekeeping Supervisor to help ensure rooms are cleaned, inspected, and released on time.
Assist with room attendant assignments, room boards, and cleaning priorities when needed.
Help ensure strong communication between Front Desk and Housekeeping regarding room status, arrivals, departures, early check-ins, late checkouts, VIPs, groups, and special requests.
Follow up on guest concerns related to room cleanliness and ensure issues are corrected quickly.
Assist with room inspections when required to support cleanliness standards and guest satisfaction.
Help ensure maintenance issues found in guest rooms are reported and followed up on.
Assist with executive-level operational decisions in the absence of the General Manager or Assistant General Manager, including decisions related to guest concerns, room assignments, group arrivals, housekeeping priorities, room readiness, staffing needs, and daily hotel operations.
Use sound judgment and ensure decisions are made in line with hotel policies, brand standards, guest satisfaction, safety, and the best interest of the property.
Communicate clearly with department leaders and follow up with the General Manager or Assistant General Manager when they return.
Complete additional duties as assigned by the Assistant General Manager or General Manager.

Qualifications

Previous hotel experience required.
Experience in Front Desk, Housekeeping, Reservations, Sales, or Rooms Division is considered an asset.
Supervisory or management experience preferred.
Experience with group rooms, reservations, or room block management is an asset.
Strong guest service and problem-solving skills.
Strong organization and communication skills.
Comfortable working closely with department supervisors and supporting their teams.
Able to manage multiple priorities in a fast-paced hotel environment.
Comfortable with sales follow-up, guest communication, and occupancy planning.
Willing and able to cover Front Desk shifts or assist in other areas when required.
Basic computer skills required; hotel PMS experience preferred.
Must be available to work flexible shifts, including weekends and holidays as needed.

Key Skills

Guest service
Hotel operations
Group room sales
Occupancy planning
Room inventory management
Front Desk support
Housekeeping support
Room assignment support
Communication between departments
Service recovery
Revenue awareness
Team support
Sound judgment
Decision-making support

Working Conditions

Must be able to work in a fast-paced hotel environment.
May be required to stand, walk, inspect rooms, cover Front Desk shifts, and assist departments during busy periods.
May be required to assist in other operational areas when staffing needs require support.
Must be available for weekends, holidays, and flexible shifts based on hotel needs.
Must be comfortable assisting directly in operations when required.

Pay: From $53,000.00 per year

Benefits:

On-site parking
Paid time off

Experience:

Hotel management: 3 years (required)

Location:

Niagara Falls, ON L2G 3L3 (required)

Work Location: In person

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