As a provider of Housing Focused Shelter in the Niagara Region, the YWCA Niagara Region offers innovative housing programs and services that provide hope for womxn and their families living in poverty.
The YW provides shelter, food and assistance to women and their families experiencing homelessness. Our dedicated staff provides exceptional care and support for the women and their families who turn to us. The YW offers staff a challenging and collaborative environment as they work to create meaningful change for homeless individuals.
To complement our Housing programs staffing component, the YW is looking for an exceptional team player, who is compassionate, non-judgmental, and self-motivated to round out the team.
Position Summary:
The Housing Stability Worker’s primary role is to work in combination with Home For Good Coordinator, Family Shelter Worker and guests accessing shelter/housing at Oakdale Commons to provide support around transition needs. The Housing Stability Worker is to meet with guests in shelter regularly to assist with housing searches, viewings and other housing support as deemed necessary. The Housing Stability Worker will also work with each guest on their previous barriers to housing and create action plans to assist in alleviating these barriers to ensure ongoing success within housing moving forward, working with Staff who will provide necessary referrals to outside agencies to ensure the ongoing success of housing stability.
Responsibilities:
- Work in collaboration with Staff to best support housing needs of Home for Good & Family Shelter clients on their transition out of program.
- Maintain caseload assisting with housing needs i.e. internal/external housing applications, housing search, viewing support and other supports as deemed necessary.
- Assist in providing support in housing-related appointments, this may include client transportation within own vehicle.
- Discuss and evaluate past/current housing barriers with guests and work to create an action plan to assist in alleviating barriers with the goal of achieving long term housing stability.
- Ensure necessary referrals to assist with housing barriers and action plan are communicated to Staff and assist by way of referrals where possible.
· Works collaboratively with eviction prevention agencies for exit planning, providing referrals and follow-up as necessary.
· Participates in staff meetings as required, shares information in a respectful, non-judgemental manner.
- Input all information into HIFIS system regarding work completed i.e. intake, discharge, case planning, viewings, housing search assistance etc.
· Completes all necessary documentation, including written records/reports and provides statistics monthly.
Qualifications:
- Post-secondary diploma/ degree in social services, or equivalent
- 1+ years’ experience working with the homeless population
- Reliable transportation, ability to provide valid proof of insurance, mandatory
- CPR/First Aid Certified, mandatory
- Clear police vulnerable sector check
- Demonstrated knowledge of the following issues: Homelessness, Equity Deserving Populations, Addictions, Mental Health Issues and Family Housing Barriers.
- Excellent oral and written communication skills.
- Confident decision maker and problem solver with critical thinking skills
- Confidence in a crisis with strong conflict resolution skills
- CTI (Crisis Prevention) training preferred
- Understanding and delivery of anti-oppressive, trauma informed frameworks
- Ability to multitask and work in a fast paced, changing environment.
- Demonstrated ability to work independently as well as with a team.
- Knowledge of Landlord and Tenant Rights and responsibilities required
- Experience with landlord relations an asset
- Strong understanding of the workings of Ontario Works, Ontario Disability Support and Niagara Regional Housing
Please send the resume and cover letter by September 11, 2026 to [email protected]
At the YW, we consider our employees our biggest resource and asset. If you are looking to join a team that shares a passion for equity and that is working towards creating social change together here in Niagara, you have come to the right place! We are an equal opportunity employer and celebrate applications from individuals of all backgrounds, experiences, abilities and perspectives.
Pay: $26.25 per hour
Expected hours: 20.0 per week
Benefits:
- Casual dress
- Flexible schedule
- Mileage reimbursement
- On-site parking
Work Location: In person
