nisku, ab information technology manager Jobs – 19 Openings This Week

Manager, IT Service Delivery
SMS Equipment Inc. —Acheson, AB
- $115,000–$125,000 a year
- Monday to Friday
- Hybrid work
- Computer Science
- Continuous improvement
- No university degree
Quick apply
Manager, IT Support & Asset Compliance
WCB Alberta —Edmonton, AB
- $129,688–$162,082 a year
- Full-time
- Hybrid work
- Customer service
- Master's degree
- Bachelor's
13d
IT Asset Coordinator III (Senior Software Asset Manager)
WCB Alberta —Edmonton, AB
- $83,185–$97,826 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Azure
- Flexible schedule
IT Manager
Homes Alive Pets —Edmonton, AB
- $70,000–$80,000 a year
- Overtime
- Microsoft Excel
- Azure
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Manager, IT Business Analyst Digital Solutions (French Bilingual) - Edmonton/Calgary
Keolis Canada —Alberta
- On call
- Bilingual
- Computer Science
- PMP
- Wellness program
- Disability insurance
Quick apply
Manager, IT Client Experience
Miller Thomson —Edmonton, AB
- $108,915–$136,143 a year
- Full-time
- Hospitality
- Management
- Leadership
- Disability insurance
- Dental care
Project Manager (IT) - Senior
Recutify Inc. —Edmonton, AB
- Full-time
- Remote
- Project management
- Travel
Quick apply
Senior IT Program Manager (Justice Digital)
Tri-global Solutions Group Inc. —Edmonton, AB
- Up to $130 an hour
- Contract
- PMP
- Project management
- Agile
7d
IT Manager, Enterprise Applications
FLINT Corp. —Sherwood Park, AB
- Full-time
- Oracle
- ERP systems
- Leadership
13d
IT Program Manager
Vantix Systems Inc —Edmonton, AB
- Contract
- PMP
- Project management
- Bachelor's
8d
Manager, IT Security & Compliance
Alberta Motor Association —Edmonton, AB
- Full-time
- Computer Science
- Engineering
- Bachelor's
12d
Project Manager (IT) - Senior
Vantix Systems Inc —Edmonton, AB
- Contract
- Computer Science
- PMP
- Engineering
Global Cyber Operations Lead
Fidelity International —Kingswood, AB
- Full-time
Manager, Cloud Operations
Ledcor —Edmonton, AB
- Full-time
- Hybrid work
- Computer science
- Azure
- Management
Software Applications & Integration Lead
Valard Construction —Edmonton, AB
- Azure
- Computer Science
- DevOps
Quick apply
Team Lead, Business Solutions
MacEwan University —Edmonton, AB
- $40.46–$58.85 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Lead, Cloud and Security
North American Construction Group Inc. —Acheson, AB
- Full-time
- Azure
- Computer Science
- Bachelor's
- Tuition reimbursement
1d

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Manager, IT Service Delivery

SMS Equipment Inc.
Acheson, AB

Quick apply

Job details

Permanent

Benefits

RRSP match

Skills

ITIL Certification
Computer Science
Post-secondary education
Continuous improvement
ITIL
IT support
ServiceNow
IT
AI
Leadership
Communication skills

Full job description

SMS is looking for a Manager, IT Service Delivery to lead end-to-end IT Service Management and ensure reliable, high-quality IT services across the organization. Reporting to the Director, IT & Cybersecurity, this role is accountable for the IT service delivery model, ServiceNow platform ownership, and continuous improvement of service performance, user experience, automation, and AI-enabled service delivery.

Work Location: Acheson, AB.
Salary: $115,000 - $125,000 plus incentives.
Work Arrangement: Hybrid – providing the flexibility to work remotely up to 2 days per week.
Schedule: Monday to Friday.

What You'll Do:

Provide overall accountability for IT Service Delivery, including the IT Service Desk and end-user support services across multiple regions.
Ensure consistent, reliable, and customer-focused IT services aligned with ITIL best practices.
Act as the senior operational escalation point for service-related issues impacting the business.
Oversee and govern the outsourced IT Service Desk, including service quality, SLA/KPI performance, and continuous improvement.
Manage service delivery across regions and time zones, working with international service partners to ensure seamless global support.
Lead, coach, and develop a team of internal IT Support Analysts, fostering a high-performance, customer-centric service culture.
Own and continuously improve ITSM processes including incident, request, problem, change, asset, and knowledge management.
Serve as Product Owner for the ServiceNow platform, driving roadmap development, adoption, automation, reporting, and integrations.
Lead the adoption of AI and automation in IT service delivery to improve efficiency, deflect incidents, and enhance user experience.
Oversee end-user IT hardware and software procurement, asset lifecycle management, and license compliance in collaboration with Procurement and Finance.
- This role deals with laptops, tablets, phones, related peripherals, and operating systems and software.
Partner with cross-functional IT teams and business stakeholders to ensure services are secure, reliable, and aligned with enterprise standards.

What You Bring:

The successful candidate has extensive experience in IT service delivery and people leadership, with a strong background in IT Service Management and managing service desk operations in complex, multi-site environments. You bring a customer-focused mindset, excellent communication skills, and a proven ability to lead teams and vendors through continuous improvement and change.

Other requirements include:

Postsecondary education in Information Technology, Computer Science, or a related field, or equivalent experience.
8+ years of progressive experience in IT service delivery, IT support, or IT operations.
3+ years of experience leading IT support or service delivery teams.
Experience managing outsourced or managed service providers, ideally in a 24/7 support environment.
Strong working knowledge of ITIL-based IT Service Management.
Hands-on experience with ITSM platforms, preferably ServiceNow.
Experience driving automation, self-service, and AI-enabled service improvements.
ITIL and ServiceNow certifications are considered strong assets.

This position is classified as a Mid-Level Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

Pre-Employment
This position is risk sensitive. Candidates may be required to complete:

Drug and alcohol test
Criminal record check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

Quick apply

Refine Your Search

information technology manager jobs in nisku, ab

Manager, IT Service Delivery

Manager, IT Support & Asset Compliance

IT Asset Coordinator III (Senior Software Asset Manager)

IT Manager

Manager, IT Business Analyst Digital Solutions (French Bilingual) - Edmonton/Calgary

Manager, IT Client Experience

Project Manager (IT) - Senior

Senior IT Program Manager (Justice Digital)

IT Manager, Enterprise Applications

IT Program Manager

Manager, IT Security & Compliance

Project Manager (IT) - Senior

Global Cyber Operations Lead

Manager, Cloud Operations

Software Applications & Integration Lead

Team Lead, Business Solutions

Lead, Cloud and Security

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