Today, wireless connectivity is one of the fastest-growing industries.
Companies need effective systems to be certain their employees are safe and to provide connectivity to the applications they need to work productively.
At Spectrum Group, we offer wireless solutions for companies to connect and communicate. From designing two-way radio systems to broadband wireless networks, affordable radio rentals, Internet, and our wide-area Push to Talk Network (TalkPlus), we provide customized solutions to keep businesses stay connected.
Built on industry leading wireless technologies, we have become known for providing Fleet Management solutions as well as Internet, Tower Rigging, Audio Video and Security Systems supported by local customer service, and competitive pricing.
About the Position
We are looking for an organized and customer-focused Service Coordinator to join our team in North Bay.
The Service Coordinator will coordinate service requests from initial work ticket creation through completion and billing. This position will work closely with customers, technical staff, and internal teams to ensure service requests are scheduled, communicated, updated, and completed accurately and efficiently.
This is a fully in-office position, Monday to Friday. We are flexible with daily hours and are open to schedules between approximately 32 and 40 hours per week.
Key Responsibilities
- Create and maintain work tickets and service orders.
- Schedule and dispatch appropriate technical personnel.
- Coordinate service appointments and priorities and techinician schedules.
- Communicate with customers regarding service requests, scheduling, updates, and completion.
- Maintain accurate and timely communication between technical staff and customers.
- Monitor service requests and follow up on outstanding work.
- Update service records and ensure information is accurate and complete.
- Complete service orders and documentation required for billing.
- Coordinate with internal teams to ensure efficient service delivery.
- Perform other administrative duties related to service coordination as required.
- Other duties as assigned.
Qualifications
- Previous experience in service coordination, dispatching, scheduling, customer service, administration, or a similar role is an asset.
- Excellent organizational and time-management skills.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Strong customer-service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable using computers and learning new software systems.
- Ability to work independently and as part of a team.
Education:
- High School Diploma
- Vocational diploma, college certificate or diploma in Electronics/Electrical/Business/Administartion or related field
- A valid driver’s license with acceptable driver abstract,
- Bondable,
Desired Profile:
- Excellent customer service
- Responsible self-starter
- Punctuality
- Professionalism
- Proven track record demonstrating proficiency with strong organizational skills
Schedule & Flexibility
Working in the office 5 days per week is mandatory.
For a standard 40-hour week, the schedule is:
Monday–Friday, 8:00 a.m.–4:30 p.m.
We are also open to alternative schedules, such as:
- 9:00 a.m.–4:00 p.m.
- 8:30 a.m.–3:30 p.m.
We recognize that flexibility can be important for employees managing school or childcare schedules and are willing to discuss a schedule that works for both the employee and the business.
Compensation
Starting wage: $25.00 per hour
Compensation may be discussed based on relevant experience and qualifications.
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care (paid by employer)
- Life insurance
- On-site parking
- Paid time off
- RRSP match at 4%
- Overtime rates paid after 8 hours daily
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
Location:
North Bay, ON: current resident or plan to relocate before starting work (required)
NOTE: This position does not offer the option to work from home.
In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available throughout our recruitment process for applicants that wish to disclose any physical limitation or impairment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Spectrum Telecom Group Ltd. is an equal opportunity employer. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.
Job Type: Full-time
Pay: $25.00-$28.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Flexible language requirement:
Application question(s):
- Are you legally authorized to work in Canada?
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Experience:
- Organizational skills: 1 year (required)
Language:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
