NORTH BAY CARDIOLOGYEMPLOYMENT OPPORTUNITY
Position: Registered Practical Nurse (RPN) – Cardiology Clinic
Employment: Permanent Full-Time
Location: North Bay Cardiology, North Bay, Ontario
Reports to: Clinic Coordinator / Chief Executive Officer
Our Vision
To provide excellent cardiac care in Northern Ontario.
Our Mission
North Bay Cardiology is committed to providing patients with high-quality cardiovascular care close to home, while helping patients understand their cardiovascular health, reduce their risk of future cardiovascular disease and participate actively in their treatment and recovery.
About North Bay Cardiology
North Bay Cardiology is a growing outpatient cardiovascular practice providing specialized cardiac care and diagnostic testing to patients from North Bay and communities throughout Northeastern Ontario.
Our services include cardiology and internal medicine consultations, echocardiography, ECG, ambulatory rhythm monitoring, exercise stress testing, cardiopulmonary exercise testing (CPET), heart failure care, cardiovascular risk-factor management and other outpatient cardiovascular services.
We also operate the North Bay Cardiac Rehabilitation Program, a comprehensive multidisciplinary cardiac rehabilitation program developed in collaboration with the University Health Network (UHN) Cardiac Rehabilitation Program. The program combines supervised exercise, cardiovascular risk-factor management, patient education, dietary support and psychosocial care to help patients recover from cardiovascular events and improve their long-term cardiovascular health.
Our team continues to grow as we expand access to cardiovascular services in Northern Ontario. Team members work closely with physicians, nursing, cardiovascular technologists, cardiac sonographers, nurse practitioners, registered kinesiology, dietetics, administration and other allied health professionals.
We strive to provide a supportive, collaborative and respectful working environment where employees know one another, their contributions are recognized, and staff are encouraged to develop their skills and participate in improving how we deliver care.
Working at North Bay Cardiology provides an opportunity to make a tangible difference in the community. Access to specialized cardiovascular services remains challenging for many patients in Northern Ontario, and every member of our team plays an important role in helping patients receive high-quality care closer to home.
The Position
We are looking for an experienced and highly organized Registered Practical Nurse (RPN) to join our clinic team.
The primary focus of this position will be clerical and administrative support for our busy outpatient cardiology practice and supporting our Clinic Coordinator in the day-to-day operation of the clinic.
This is an excellent position for an RPN who enjoys organization, patient communication, coordinating care and helping a medical practice run efficiently, while maintaining the ability to participate in clinical nursing duties when required.
The successful candidate should be comfortable spending a substantial portion of the working day performing administrative and clerical responsibilities. This includes managing referrals, telephone calls, appointment scheduling, patient communication, EMR documentation and coordination of diagnostic testing and consultations.
Because the successful applicant is also an RPN, they will provide clinical support to the cardiology team when required.
Primary Administrative and Clerical Responsibilities
Working closely with the Clinic Coordinator, responsibilities will include:
- Answering incoming telephone calls and responding appropriately to patient inquiries
- Scheduling cardiology consultations, follow-up appointments and diagnostic testing
- Coordinating appointments for echocardiograms, Holter monitors, ECGs, exercise stress testing and other cardiovascular investigations
- Receiving and processing new referrals
- Reviewing referrals and ensuring required information has been received
- Registering and checking patients in for appointments
- Booking follow-up appointments and investigations following physician visits
- Managing incoming and outgoing faxes, correspondence and medical documentation
- Maintaining accurate electronic patient records
- Scanning, filing and organizing clinical documentation
- Communicating with referring physician offices, pharmacies, hospitals and other healthcare providers
- Assisting with management of physician schedules and clinic calendars
- Helping resolve scheduling conflicts and coordinating changes in clinic schedules
- Providing patients with appropriate preparation instructions for cardiovascular testing
- Contacting patients regarding appointments, changes and follow-up requirements
- Supporting wait-list management and efficient utilization of available appointments
- Assisting the Clinic Coordinator with day-to-day clinic operations
- Maintaining confidentiality of personal health information in accordance with applicable privacy legislation
- Supporting general office organization and administrative workflow
Strong organizational ability, telephone communication, computer skills and attention to detail are essential for this position.
Clinical RPN Responsibilities
Although the primary focus of the position is administrative and clerical, the successful candidate will also provide nursing support as required, including:
- Obtaining blood pressure, heart rate, weight and other vital signs
- Rooming patients for physician consultations
- Performing medication reconciliation
- Performing 12-lead ECGs
- Applying ambulatory Holter monitors
- Providing patients with instructions regarding ambulatory monitoring
- Starting peripheral IVs
- Assisting with administration of ultrasound-enhancing agents for echocardiography according to clinic policies, medical directives and applicable scope-of-practice requirements
- Assisting with agitated saline bubble studies
- Communicating physician-directed medical information and medication changes to patients
- Providing patient education within the RPN scope of practice
- Recognizing patient concerns requiring escalation to the physician, nurse practitioner or other appropriate clinician
- Supporting other clinical activities within the practice when required
Training in clinic-specific procedures and workflows will be provided.
Qualifications
Required:
- Current registration as a Registered Practical Nurse in Ontario and entitlement to practise
- Strong administrative and organizational skills
- Excellent telephone and patient communication skills
- Experience using an Electronic Medical Record (EMR)
- Strong computer skills and comfort learning new software
- Ability to manage multiple competing priorities in a busy medical practice
- Strong attention to detail and accuracy
- Ability to work independently while recognizing when an issue requires escalation
- Excellent written and verbal communication skills
- Commitment to patient confidentiality and privacy
- Ability to work collaboratively within a multidisciplinary healthcare team
- Reliable attendance and flexibility to support clinic operations
Highly valued assets:
- Previous experience in a cardiology or specialist medical office
- Previous medical-office administrative or clerical experience
- Experience coordinating referrals and diagnostic testing
- Strong IV insertion skills
- Experience performing ECGs and applying Holter monitors
- Familiarity with cardiovascular terminology and investigations
- Bilingualism in English and French
Experience with our Cerebrum EMR is not required. Training will be provided.
The Person We Are Looking For
The right candidate will be someone who enjoys making a busy medical practice run well.
You should be comfortable moving between answering a patient's telephone call, coordinating a referral, scheduling testing, working in the EMR, helping the Clinic Coordinator solve an operational issue and then stepping into a clinical role when nursing support is required.
We particularly value someone who is:
- Organized and dependable
- Friendly and professional with patients
- Calm when managing competing demands
- Comfortable taking initiative
- Able to identify problems and help find practical solutions
- Detail-oriented
- Comfortable with technology
- Willing to learn
- Respectful and collaborative
- Interested in becoming a long-term member of a growing cardiovascular team
Compensation and Benefits
Starting wage: $32.00 to $34.00 per hour, with compensation dependent upon experience and qualifications.
North Bay Cardiology offers:
- Permanent full-time employment
- Employer-supported health benefits plan, with premiums shared between North Bay Cardiology (60%) and the employee (40%).
- Monday-to-Friday daytime work
- Free on-site parking
- Financial assistance with relocation of up to $1,000 where applicable
- Support for relevant continuing professional education
- Financial support for approved courses and conference registration relevant to the employee's role
- Training in cardiology-specific clinical and administrative workflows
- Opportunity to develop additional cardiovascular clinical skills
- Supportive multidisciplinary working environment
- Opportunity to contribute to a growing cardiovascular and cardiac rehabilitation program serving Northern Ontario
How to Apply
Please submit a resume and brief cover letter describing your nursing experience and, importantly, your experience with medical-office administration, patient scheduling, EMRs and coordination of clinical care.
Dr. Jari Tuomi, MD, PhD, FRCPC
Chief Executive Officer
North Bay Cardiology
Job Types: Full-time, Permanent
Pay: $32.00-$35.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Relocation assistance
Work Location: In person
