Overview
Brandt is seeking a motivated and technically skilled Technical Support Specialist to join our Engineered Solutions team at our Laval branch. This position plays a critical role in supporting customers and internal teams with the deployment, implementation, and ongoing support of advanced positioning technologies.
The Technical Support Specialist will provide product expertise, technical training, field support, and product testing across a range of innovative solutions including machine automation systems, GNSS technologies, 3D scanning, mobile mapping solutions, robotic total stations, and cloud-based software platforms.
In this role, the successful candidate will collaborate closely with the sales team, product specialists, and customers to develop effective workflows and solutions that help clients maximize productivity, accuracy, and return on investment from their positioning technology systems.
This position requires a combination of technical knowledge, field experience, problem-solving ability, and strong communication skills to deliver high-quality support and training to customers across multiple industries including construction, surveying, and engineering.
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
- Provide technical support and troubleshooting for positioning technologies including GNSS systems, machine automation solutions, robotic instruments, and related software platforms.
- Deliver customer training and product demonstrations to ensure users understand best practices and maximize system capabilities.
- Support the sales team during pre-sale and post-sale engagements, assisting with technical evaluations, system setup, and workflow optimization.
- Assist with the testing and evaluation of new products, technologies, and software updates prior to release to customers.
- Develop and refine application workflows and strategies to improve customer productivity and operational efficiency.
- Work directly with customers in the field to diagnose issues, implement solutions, and ensure successful deployment of positioning systems.
- Provide feedback to product management and leadership teams regarding product performance, customer needs, and potential improvements.
- Assist in the development of training materials, technical documentation, and best practice guides.
- Maintain current knowledge of emerging technologies, industry trends, and new positioning solutions.
#LI-onsite
Required Skills
- Working knowledge and familiarity with:
- Machine automation systems
- GNSS positioning technology
- Robotic and conventional survey instruments
- Understanding of survey field and office software workflows.
- Strong aptitude for technology and problem-solving.
Required Experience
- Minimum 3+ years of relevant industry experience in construction, land surveying, engineering, or a related technical field
- Experience working with surveying equipment, positioning technology, or machine control systems.
- Knowledge of Brandt product lines and heavy equipment is considered a strong asset
- Preference will be given to candidates with a diploma or degree in:
- Geomatics Engineering Technology
- Civil Engineering Technology
- Electrical/Electronics Engineering Technology or a related technical discipline
What We Offer
- Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
- Retirement savings programs: Pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It’s as simple as that.
