The Human Resources Generalist is a strategic partner in advancing the National Payroll Institute’s (“Institute”) people, culture, and organizational effectiveness. Working closely with the Manager, Human Resources, this role contributes to the design, implementation, and continuous enhancement of HR initiatives that support operational excellence.
The HR Generalist provides trusted advisory support to Senior Managers and Team Leads, offering informed guidance on employee relations, talent management, and policy interpretation. Leveraging strong knowledge of HR practices and employment legislation, the incumbent ensures that people strategies are aligned with the Institute’s strategic objectives while mitigating organizational risk and promoting compliance.
A key component of this role includes supporting organizational change management initiatives. The HR Generalist works with the Manager of Human Resources to partner with leadership to plan and implement change strategies, assess people related impacts, develop communication and engagement plans, and support managers and employees through transitions. The incumbent helps foster readiness, resilience, and the adoption of new processes, systems, and organizational structures to ensure successful, sustainable change outcomes.
As a proactive and solutions-oriented professional, the HR Generalist demonstrates sound judgment and a commitment to continuous improvement. The role champions HR policies, programs, and best practices that strengthen employee engagement, performance, and organizational culture. With access to highly sensitive information, the incumbent operates with the highest level of integrity, discretion, and professionalism, fostering trust and credibility across all levels of the Institute.
The salary range for this position is $80,000 to $95,000 and commensurates with experience. In addition, there is also an incentive bonus, RRSP program, three weeks vacation, and an extensive benefits package!
Human Resources Programs and Practices: (70%)
- Provide expert advice and guidance to Senior Managers and Team Leads on human resources and employee relations matters, ensuring compliance, consistency, and alignment with organizational policies and applicable legislation.
- Apply HR expertise to identify best practices, recommend innovative enhancements to existing programs, and implement efficiencies that align with the Institute’s strategic objectives.
- Conduct research on HR trends, best practices, and legislative requirements; provide recommendations to support the development and enhancement of HR policies, programs, and strategic directives.
- Contribute to the design, implementation, and continuous improvement of HR programs, policies, and practices that enhance organizational effectiveness.
- Implement approved HR policies and programs, including documentation, communication, training, monitoring, and evaluation
- Maintain and update the Institute’s human resources policies, programs, processes, and employee handbook to ensure accuracy, relevance, and compliance with federal and provincial legislation.
- Monitor and stay current with new and revised employment legislation and compliance requirements.
- Identify opportunities to streamline processes, increase efficiencies, and strengthen the employee experience.
- Administer online training programs, including Citation Canada.
- Collaborate with the Manager of Human Resources to enhance employee engagement initiatives and foster a positive workplace culture.
- Support the administration of HR programs in compliance with applicable federal and provincial legislation, including Employment Standards.
- Facilitate effective communication of HR policies and programs by liaising with Senior Managers, Team Leads, and employees.
- Collaborate with the Manager, Human Resources, to advance employee engagement and culture initiatives.
- Respond to general HR inquiries, providing recommendations and guidance under the direction of the HR department.
Talent & Employee Experience
- Oversee and enhance the Employee Onboarding Program to ensure successful integration and alignment with organizational.
- Conduct onboarding and offboarding interviews to identify trends and opportunities for improvement.
- Communicate policies and procedures o Support the annual performance management process to ensure consistency, effectiveness, and alignment with strategic objectives.
- Deliver workshops and learning sessions to support leadership capability and employee development.
- Administer and communicate employee benefits programs to ensure employees understand their total rewards package, including enrolment, changes, and employee inquiries related to group health and registered retirement plans
- Support the annual performance appraisal process, ensuring timelines, documentation, and effectiveness.
- Review and update annual statements of acknowledgment and related documentation.
- Establish and maintain positive working relationships with employees and managers across the organization.
- Oversee the Employee Recognition Program.
- Deliver HR workshops and educational sessions to Team Leads and employees.
- Maintain complete, current, and accurate employee files, including new hire documentation, status changes, performance records, and termination documentation.
Change Management
- Partner with the Manager, Human Resources and Senior Leaders to support the planning and execution of organizational change initiatives aligned with strategic priorities.
- Assess the people, process, and culture impacts of proposed changes and provide recommendations to mitigate risk and support successful implementation.
- Support change management plans, including stakeholder engagement strategies, communication frameworks, and training initiatives.
- Coach and support Senior Managers and Team Leads in leading their teams through change, fostering resilience, accountability, and sustained adoption.
- Monitor employee feedback and engagement throughout change initiatives; identify barriers and recommend corrective actions to strengthen outcomes.
- Support the integration of new systems, processes, structures, and programs to ensure alignment with HR policies and organizational objectives.
- Evaluate the effectiveness of change initiatives and recommend continuous improvement measures to enhance long-term success.
Compliance
- Ensure HR policies, programs, and practices remain current and compliant with applicable federal and provincial legislation, including Employment Standards and health and safety regulations.
- Monitor legislative updates and provide recommendations to strengthen compliance and workplace practices.
- Lead the Joint Health and Safety Committee to monitor and implement health and safety and wellness programs, ensuring compliance with legislation and best practices
- Support the Employment Diversity and Inclusive Committee and initiatives.
Talent Attraction and Recruitment: (20%)
- Assist the Manager of Human Resources in the talent recruitment and selection.
- Lead the full recruitment processes for administrative and professional level positions, ensuring all applicable standards in hiring are met
- Post positions to appropriate websites, including professional organizations, as well as external recruitment agencies and job boards o Use social and professional networking sites to identify and source candidates
- Screen, create interview questions, schedule and conduct interviews, extend offers and coordinate reference checks
- Coach and assist Hiring Managers/Team Leads on recruitment and selection process, interview techniques and selection criteria.
- Stay current on talent acquisition trends by building and maintaining a network of contacts, participating in industry events and HRPA.
- Ongoing review and enhancement of talent acquisition processes, practices, and methods.
Reporting: (10%)
- Complete Quarterly Reports for Senior Managers.
- Develop, monitor and analyze HR Metrics, such as absenteeism, turnover rates, talent acquisition, and employee engagement, to assist in the development and implementation of HR initiatives.
- Compiles and reports on Key Performance Indicators (KPIs) through the dashboard.
- Ensure the integrity, accuracy, and maintenance of HR data within Workforce Now (WFN).
- Assist in the preparation of T2200 forms and other periodic or annual HR reports.
- Contribute to annual budget preparation and HR planning activities.
- Maintain complete employee documentation and records.
Other related duties as assigned.
Required Skills and Experience
- University degree in Human Resources
- Obtained or currently enrolled in Certified Human Resources Professional (CHRP)
- 5+ years of related experience as an HR Generalist
- Working knowledge of Employment law legislation, in particular, the Employment Standards Act
- Champion of the organization’s HR policies, programs and procedures
- Ability to manage and maintain confidential information
- Excellent organizational and time management skills: ability to multi-task and prioritize
- Excellent communication skills – verbal, written and presentation
- Able to communicate with various levels of stakeholders
- Good customer service: responsive, flexible and effective in dealing with stakeholders; able to manage challenging situations
- Exceptional attention to detail with a high level of accuracy
- Strong problem-solving and judgment skills
- Information seeking and resourcefulness
- Good team player but also works well independently
- Self-Motivated
- Embrace continuous improvement by proposing new and/or better ways of doing things
- Demonstrates initiative by seeking opportunities to improve employee experience and workplace practices
- The ability to think proactively and independently
- Advanced proficiency in Microsoft Office (Outlook, Word, Access, Excel and PowerPoint) and other relevant applications Desirables (Nice to Have)
- Working knowledge of ADP WorkForce Now (WFN)
- Working knowledge of citation Canada
- Working knowledge of Cornerstone online Performance Review System
- Working knowledge of Employment law legislation, in particular, the Employment Standards Act
If this sounds like your ideal position, we would love to hear from you!
The National Payroll Association is an equal opportunity employer, and we would like to thank all applicants for their interest. Please note that we will only be contacting candidates under consideration.
Job Types: Full-time, Permanent
Pay: $80,000.00-$95,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Work Location: Hybrid remote in Toronto, ON M4W 3R8
