About Enterprise Customer Programs
Enterprise Customer Programs (ECP) is Euna Solutions' delivery organization for enterprise-scale clients i.e. primarily state governments and state agencies managing large, complex grant programs. Our clients are partners executing statewide strategic priorities, often spanning multiple agencies and funding streams within a single engagement.
ECP manages the full implementation lifecycle: from discovery and configuration through training, go-live, and ongoing support. We work closely with Product and technical teams to ensure our clients achieve sustainable adoption and measurable outcomes.
The Opportunity:
The Portfolio Manager leads ECP's Project Management team — a growing group of Program Managers, Project Managers, a Technical PM, and a Project Coordinator delivering enterprise-scale Euna Grants implementations for state government clients. This is a people-first leadership role: you own the team, the headcount, the performance, and the day-to-day delivery health across a multi-state portfolio.
You sit between the Senior Director of ECP and the PM team, translating strategic direction into delivery execution. You know your projects at depth — not just the status, but the risk, the client relationship, the team dynamics, and where things are most likely to go sideways. You manage through your Program Managers and Project Managers, not around them, and you build the kind of team that can scale without you becoming the bottleneck.
This is a more experienced hire. We are looking for someone who has managed delivery teams before, has seen what good PM organization looks like at scale, and is ready to build it here.
Who Thrives Here:
ECP is at an exciting point in its growth - the foundation is solid, the mission is clear, and we are focused on scaling what is working. People who do well here help write the playbook rather than wait for one. They think on their feet, stay flexible as things change, and collaborate openly - information does not get siloed and people step in beyond their lane when the client or team needs it. If you are energized by momentum and want your work to matter, you will fit in here.
Key Responsibilities:
People Leadership & Team Development
- Directly manage all PM team members — Program Managers, Project Managers, Technical PM, and Project Coordinator — including performance, development, and accountability.
- Conduct structured 1:1s, set SMART goals, and maintain a consistent coaching cadence across the team.
- Identify skill gaps, support career growth, and make staffing and leveling recommendations to the Senior Director.
- Lead hiring for open PM team roles: define the candidate profile, partner with recruiting, and make final hiring decisions.
- Build a team culture grounded in accountability, transparency, and continuous improvement — where feedback flows both directions and people grow.
- Serve as the escalation point for personnel issues, performance concerns, and team conflicts within the PM function.
Portfolio Oversight & Delivery Health
- Maintain active visibility into all state implementation portfolios — Illinois, Arizona, Connecticut, Indiana, Rhode Island, and new clients as they onboard.
- Own portfolio-level risk management: identify cross-project risks early, ensure mitigation is in motion, and escalate to the Senior Director when warranted.
- Allocate PM team resources across the portfolio — matching people to projects based on complexity, capacity, and development goals.
- Review and approve project plans, milestone commitments, and SOW deliverables before they go to clients or leadership.
- Monitor delivery health indicators across the portfolio and hold the PM team accountable to timelines, quality standards, and client commitments.
- Serve as the senior internal escalation point for client delivery issues before they reach the Senior Director or CCO.
Cross-Functional Collaboration
- Serve as the primary PM function partner to the PMO Lead, ensuring the team operates within the governance and standards framework the PMO Lead defines.
- Partner with the Director of Professional Services and Manager of Technical Solutions to align on cross-team delivery dependencies, shared milestones, and resource planning.
- Provide the Senior Director with regular portfolio health summaries, capacity outlooks, and risk flags — keeping leadership informed without requiring them to dig.
- Represent the PM team in department-wide planning, quarterly reviews, and cross-functional initiatives.
- Participate in new client scoping conversations when PM input on timelines or resourcing is needed; review SOW commitments before they are finalized.
Team & Internal Contribution
- Play a meaningful role in onboarding new hires and contributing to team knowledge-sharing. Lead this function within the PM team.
- Actively adopt and embed AI tools into your daily work — whether drafting documentation, accelerating analysis, preparing for client meetings, or identifying workflow improvements. We want someone who is excited by this, not just willing.
- Perform other job-related duties as assigned.
Minimum Qualifications:
- BA/BS degree or equivalent work experience; advanced degree a plus.
- 10+ years of professional experience in project or program management, with at least 4 years managing or leading delivery teams in a formal supervisory capacity.
- Proven experience delivering enterprise SaaS implementations or large-scale public sector technology programs.
- Demonstrated ability to manage a multi-project portfolio — resource allocation, risk management, reporting, and delivery accountability across concurrent engagements.
- Strong knowledge of project and program management methodologies (PMBOK, PRINCE2, SAFe, or hybrid).
- Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency. We are not looking for a passive user — we want someone who seeks out opportunities.
- Excellent communication skills — you can run a steering committee, write a crisp executive summary, and deliver hard news to a client without losing the relationship.
- Ability to manage multiple complex projects and competing deadlines simultaneously.
- Ability to work independently while remaining a reliable, collaborative member of a broader team.
- Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient.
- Strong attention to detail; organized and consistent in follow-through.
Preferred Qualifications:
- Direct experience managing state or federal government technology implementations.
- PMP, PgMP, or equivalent certification.
- Background in grants management, public finance, or regulatory compliance environments.
- Experience building or scaling a PM function — hiring, establishing standards, and developing junior PM talent.
- Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context.
- Familiarity with Euna Grants or comparable grant management systems.
Location & Travel:
This position will be hybrid with 3 days/week in our Oakville, ON office. Occasional travel to client sites may be required.
Compensation Range: $110,000 - $137,500
We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead.
This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.
AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.
If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.
What It's Like to Work at Euna Solutions
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of the perks that Euna employees enjoy:
Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
What’s better than a long weekend? An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.
Flexible work day
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.
Benefits
Ask us for a copy of our health and dental benefits!
Culture committee
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.
About Euna Solutions
Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit
www.eunasolutions.com.
Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Page: https://www.linkedin.com/company/eunasolutions/
We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
For any inquiries or requests regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.
