Who we are:
Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig.
Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.
Eden Park: Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.
Join Eden Park as a Skip Tracer, and be part of our talented and growing team!
About the role:
- Gather information to locate missing vehicles using tools such as Canada 411, Credit Bureau Reports, social media, etc. for the Customer Accounts Department.
- Try to locate the missing vehicle by searching the last area client was last living including where the vehicle may have been serviced/impounded.
- Participate in team building and incentive projects.
- Maintain a working queue of approximately 50-100 files with the ability to multitask.
- Conduct as required compliance testing or other assigned projects as they present themselves.
- Complete other responsibilities, as assigned.
What we’re looking for:
- You have at least a minimum of 1 year of skip trace experience.
- You possess excellent verbal and written communication skills and are fluent in English and French.
- You are proficient on all social media platforms and open-source tools.
- You think "outside the box" and can decipher credit bureau reports.
- You thrive in a fast-paced environment.
- You are tech-savvy and know your way through Microsoft Office Suite and Outlook.
- Strong development of personal contacts within the industry for trace and investigative assistance.
- You can collaborate well with various teams and departments.
Extra-awesome to have!
- At least 1 year of prior experience in a similar industry.
- Experience working as a bailiff/investigator.
- Post-secondary education.
Working conditions
- You have flexible availability to work. Working hours can range anywhere between 9 a.m. to 9 p.m. EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.: 8:30 a.m. to 5:00 p.m., 9:30 a.m.to 6:00 pm, 12:30 to 9:00 p.m.
- Hybrid work model (3 days in office, 2 days from home)
What you’ll love about working here:
- Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
- Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
- Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
- Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue
- Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match
- Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
- On-Site Fitness: Gym access at our London and Montreal offices.
- Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
- Family Support: Parental leave top-up program to help you during life’s big moments.
- Community Impact: One paid volunteer day to give back to causes that matter to you.
What you can expect - pay & process:
- Expected base hourly rate range of $25.00 - $30.50
- This posting is for an existing vacancy within our organization.
- Artificial intelligence may be used in parts of the recruitment process.
- All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full time
Permanent
