IS2 Workforce Solutions is partnering with a fast-growing, Alberta-based busing company to recruit a Dispatchers. This role plays a critical role in supporting the bussing coordination, planning and maintaining service efficiency within the Operations department. This position is responsible for real-time route tracking, midday monitoring, and ensuring timely, clear communication with families, schools, and staff.
A key part of the role includes finding last-minute coverage for drivers and attendant absences. This position is also a frontline responder to on-road issues, incidents, and emergencies, upholding our commitment to safe, reliable, and timely student transportation. Are you quick on your feet, love solving problems, and thrive when the pace picks up? If keeping operations on track and working with a reliable, high-energy team excites you, this is your chance!
Job Types: Temporary to Permanent
Work Location: NE Calgary, In person
Pay Rate: Starting from $25/ hour
Schedule: Monday – Friday; Occasion rotational weekends.; 06:00-14:00 or 10:00-18:00
What You’ll Do:
1. Route Monitoring and Coverage
- Track live route progress to ensure timely pickups and drop-offs
- Monitor route accuracy and verify correct pickup and drop-off locations
- Manage staff coverage in response to last-minute book-offs for drivers and attendants
2. Communication and Support
- Communicate professionally with guardians and school contacts regarding delays, incidents, or concerns
- Respond promptly to inquiries, disruptions, and routing issues
- Answer phone calls professionally, maintaining a calm and solution-focused approach under pressure
3. Incident and Emergency Response
- Act as the primary delegate and responder in emergency situations, including collisions, behavioural incidents, and medical emergencies o Initiate appropriate actions, including contacting other departments and calling 911 on staff’s behalf when necessary
- Collaborate with the Operations team to document and resolve incidents, such as vehicle collisions, behavioural issues, and equipment malfunctions
What We’re Looking For:
1. Candidates with experience in crisis response, particularly those with dispatch or emergency services backgrounds, are encouraged to apply.
2. Excellent customer service skills, with the ability to remain calm and solution-focused under pressure.
3. Experience in dispatch, logistics, or transportation is an asset but not required – we’ll train the right person with the right attitude!
4. Solution-focused team players that can work well under pressure.
5. Demonstrated leadership skills and the ability to take initiative.
6. Strong multitasking and organizational skills.
7. Excellent communication – both with drivers on the road and customers on the phone.
8. Tech-savvy with dispatch/logistics systems
9. Multilingual candidates are encouraged to apply.
Why Join Us?
- Proudly Canadian owned and operated
- IS2 is a leader in Safety, and we are WCB CORE certified
- We offer “White Glove Service” to our customers and candidates
- We care about your candidate experience
- We offer our candidates opportunities with companies where they can learn and grow
- We offer a supportive work culture with strong safety practices.
- Competitive compensation.
Note: We thank all applicants for their interest; however, only those selected for interviews will be contacted.
Note: As part of the hiring process, candidates are required to complete Criminal Background Check, Fit-for-Duty and/ or Drug & Alcohol Clearance and provide a clean drivers abstract, with no more that 5 demerits.
Ready to get behind the wheel and build your future with a reliable employer? Apply today! Click the blue APPLY NOW button to apply directly with IS2 and hit the road to your next opportunity!
#CALIND
Pay: From $25.00 per hour
Application question(s):
- Are you 18+ and legally able to work in Canada? (Yes or No)
- Are you fluent and proficient in the English language? (Yes or No)
- Have you ever worked or applied with IS2? (Yes or No)
- Are you able to work full-time? (Yes or No)
- Do you rely on public transportation? (Yes or No)
- What area of the city do you live in? (Select One)
a. SE
b. SW
c. Central
d. NE
e. NW
f. Outside of City
g. Other:
- Do you have dispatch experience? (Yes or No)
- Do you have crisis management experience? (Yes or No)
- Do you speak a second language?
Work Location: In person
