okotoks, ab reservation agent Jobs – 36 Openings This Week

Customer Support Specialist-Calgary
Accommodations Plus International —Calgary, AB
- $26 an hour
- Overtime
- Spanish
- CAD
- Customer service
9d
Front Desk Agent
Mountaineer Lodge —Alberta
- $19–$21 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
- Dental care
Quick apply
3d
Guest Services Agent
Best Western Plus Okotoks Inn & Suites —Okotoks, AB
- $15–$20 an hour
- Weekends as needed
- Customer service
- Hotel
- Computer skills
Quick apply
Product Coordinator
Accomsure Ltd. —Calgary, AB
- Full-time
- English
- Microsoft Office
- Contracts
- Dental care
- Paid time off
SPA & Wellness Hotel Assistant Manager
Divya Sutra Plaza and Conference Centre —Calgary, AB
- From $60,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
- Store discount
Quick apply
8d
Relief Night Audit (Relocate to Lake Louise, AB)
Post Hotel & Spa —Alberta
- $18–$21 an hour
- Full-time
- Microsoft Excel
- Windows
- Hotel
- Store discount
Quick apply
3d
Part Time Hotel Guest Service Agent & Night Auditor
Hotel 11, MOD A Sonesta Collection —Calgary, AB
- $15.50–$19.00 an hour
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Store discount
Quick apply
8d
Guest Service Agent
Basecamp —Calgary, AB
- $18 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Call Centre Agent
Public Storage —Calgary, AB
- From $18 an hour
- Full-time
- Bilingual
- Customer service
- English
- Work from home
Quick apply
Global Reservations Agent
Pursuit Collection —Calgary, AB
- From $18.50 an hour
- Weekends as needed
- Hybrid work
- CRM software
- Hospitality
- Sales
Front Desk Agent
Holiday Inn Express Calgary South —Calgary, AB
- $15–$18 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
Quick apply
Reservation Manager
U-Haul —Calgary, AB
- Part-time
- Customer service
- High school diploma or GED
- Phone etiquette
- Profit sharing
- Designated paid holidays
4d
Guest Service Agent
Best Western Plus Calgary Centre Inn —Calgary, AB
- Weekends as needed
- Hospitality
- Customer service
- Hotel
Quick apply
3d
Global Reservations Supervisor
Pursuit Collection —Calgary, AB
- Weekends as needed
- Hybrid work
- Hospitality
- Hotel
- Continuous improvement
Front Desk Agent (Part Time)
Hyatt Regency Calgary —Calgary, AB
- $19 an hour
- Part-time
- Hospitality
- Spanish
- Hotel
- Tuition reimbursement
Quick apply
3d
Assistant Front Office Manager
The Glenmore Inn & Convention Centre —Calgary, AB
- From $50,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Disability insurance
- Dental care
Quick apply
1d
Leasing Agent
Northland Properties —Calgary, AB
- $50,000 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Afterhours Travel Associate
Elite Travel Management —Calgary, AB
- $40,000–$50,000 a year
- Weekends as needed
- Remote
- Microsoft Word
- Microsoft Excel
- English
Quick apply
front desk agent
Comfort Inn & Suites South —Calgary, AB
- $16–$18 an hour
- Weekends as needed
- Word processing
- English
- Hotel
- Paid time off
- Flexible schedule
3d
Front Desk Agent
Comfort Inn & Suites Calgary South —Calgary, AB
- $16–$18 an hour
- Weekends as needed
- Google Suite
- Customer service
- Hotel
- Flexible schedule
Quick apply
3d
Royal Service Agent (Part-time)
FAIRMONT —Calgary, AB
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
Front Desk Agent
Pomeroy Lodging LP —Calgary, AB
- $18 an hour
- Weekends as needed
- Serving
- Bar
- Hotel
Quick apply
8d
Front Office Agent (Part Time)
Hyatt Regency Calgary —Calgary, AB
- $19 an hour
- Part-time
- Hospitality
- Spanish
- Hotel
- Tuition reimbursement
3d
Front Desk Agent
Hotel Arts Group —Calgary, AB
- Weekends as needed
- Hospitality
- Microsoft Office
- Hotel
Quick apply
8d
Front Desk Agent
Sheraton Cavalier Calgary Hotel —Calgary, AB
- From $17 an hour
- Weekends as needed
- Bar
- Google Suite
- Microsoft Excel
- Dental care
- Employee assistance program
Quick apply

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Customer Support Specialist-Calgary

Accommodations Plus International
Calgary, AB

Apply Now

Job details

Full-time
9 days ago

Skills

Spanish
CAD
Customer service
Call center
Writing skills
Filing
Organizational skills
APIs
Computer skills
Phone etiquette
Hotel experience

Full job description

The Customer Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work
This is a full-time position. A flexible schedule is required, including availability for morning, evening, overnight shifts, weekends, and holidays, based on business needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable Spanish is a plus.

Good Faith Compensation
The good faith compensation rate for this position is $26.00 CAD per hour.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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Refine Your Search

reservation agent jobs in okotoks, ab

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