POSITION: SOC Patroller (Patrols, Alarm Response, Call Operator) - Corporal
LOCATION: Security Operations Centre – 737 Arlington Park Place
HOURS OF WORK:
- Full-time
- 8 & 12-hour shifts-Rotation
- Patroller/Alarm Response/Call Operator - shifts availability must include days, evenings, nights, weekends, holidays, and possibly unscheduled call-ins, may be required from district Supervisor/Manager
RATE OF PAY: $22.20 per hour
EFFECTIVE: Immediately
NUMBER OF VACANCIES: 3
JOB SUMMARY:
The SOC Patroller / Alarm Response / Call Operator is responsible for supporting the day-to-day operations of the Security Operations Centre (SOC). This role includes patrol duties, alarm response, and communication coordination while ensuring professional service delivery to clients and the public.
REQUIRED SKILLS:
- Must possess a valid class G drivers’ license and have a clear driver’s abstract (3-year),
- Must have excellent interpersonal and written communication skills,
- Must be able to communicate in a calm and confident manner regardless of circumstances,
- Must be able to interact with people in a concise and professional manner,
- Must be able to maintain Commissionaires and client confidentiality,
- Must be able to utilize any proprietary programs in use by/for the designated site/client,
- Must be physically able to conduct vehicle or foot patrols at site buildings and locations,
- Must be able to work independently or as part of a team,
- Must be able to complete a vulnerable sector check if assigned to Crossing-Guard duties,
- Should possess excellent computer skills, including experience with specialized secure networks and all Microsoft products i.e., Word, Excel, Access, and Outlook, and
- Should possess experience with online scheduling apps.
REQUIRED SECURITY CLEARANCE:
Reliability (5 years minimum Canadian residency)
RESPONSIBILITIES:
- Represent Commissionaires and clients in a professional and courteous manner
- Respond to alarms, incidents, and service calls in accordance with company procedures and client requirements
- Conduct mobile patrols, site checks, and security inspections as assigned
- Operate within alarm systems, dispatch systems, and internal communication platforms
- Maintain accurate and timely documentation including reports, logs, and incident records
- Monitor and control access points, including issuing and tracking keys, passes, and credentials
- Provide customer service support to site personnel, visitors, and clients
- Respond to emergencies and coordinate with emergency services when required
- Follow all company policies, standard operating procedures (SOPs), and client-specific instructions
- Perform basic vehicle inspections and ensure safe operation of company vehicles
- Maintain ongoing communication with the SOC, supervisors, and team members
- Report hazards, unusual activity, and incidents promptly
- Support additional operational or administrative tasks as assigned by supervisors or management
CLIENT REQUIREMENTS
To be eligible for consideration for this position, you must have the following qualifications:
- Reliability (5 years Minimum Canadian residency)
- Valid Ontario Security License
- Valid Emergency CPR First Aid with AED
- Driver’s License
- Driver’s Abstract
- Clean CPIC and Background Check
Proof of Qualifications will be required.
APPLICATION PROCESS:
Applicants are requested to submit .pdf copies of the listed documents completing ONE submission only as follows:
Applications via Commissionaires Website
Submit the following documents through the Commissionaires’ website under:
External Applicants: Commissionaires.ca > Careers > Kingston & Region (select the posting)
Internal Applicants: Kingston & Region Intranet site > Job Postings (select the posting)
- A cover letter specific to the position
- A current Résumé,
- A completed application form,
- Security Licence - currently serving commissionaires add a blank page, and
- First Aid - currently serving commissionaires add a blank page.
OR
Applications via Email
Submit the following documents directly to recruiting clerk at [email protected]
- A cover letter specific to the position,
- A current Résumé,
- A completed application form,
- Security Licence - currently serving commissionaires may disregard.
- First Aid - currently serving commissionaires may disregard.
APPLICATION DEADLINE:
Applications for this position will be accepted until September 4, 2026
NOTES:
All security work is 24/7 up to 40 hours per week and overtime is possible.
Submissions from currently serving Commissionaires for all Union locations and supervisory positions will be prioritized over external applicants.
Incomplete, multiple submissions or unsolicited submissions may not be processed in a timely fashion or may be removed from the applicant pool entirely.
Although the Commissionaires prefers to hire military, RCMP and police service veterans we remain an equal opportunity employer that strives to ensure an inclusive and diverse workplace. Our vetting, interviewing, and hiring practices employ the same focus towards inclusivity and diversity in order to provide as barrier free an environment as is possible.
Selection of any candidate is subject to client approval.
Only candidates considered for an interview will be contacted.
Pay: $22.20 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Licence/Certification:
- Security Guard Licence (required)
- First Aid Certification (required)
Work Location: In person
