Full job description
Starting Date: Flexible / Anytime
About Us：
INBLACK Escape Room is Toronto’s largest and fastest-growing escape room chain, with four locations in Markham, North York, Downtown Toronto, and more on the way. As Canada’s first immersive escape experience, we go beyond traditional puzzle-solving by combining cinematic effects, professional NPC acting, and compelling storylines to deliver unforgettable, multi-sensory adventures.
About the Role:
We are seeking an enthusiastic and reliable Store Manager to lead the team at our Yonge & Wellesley location. This is a hands-on leadership role, responsible for overseeing daily operations and managing a small team of 2–3 staff members per shift.
The ideal candidate is highly organized, skilled in people-management, and passionate about guest service. Strong leadership, communication, and problem-solving skills are essential, as you will be responsible for ensuring smooth day-to-day operations and delivering consistently outstanding guest experiences.
Key Responsibilities:
- Oversee daily store operations, including staff scheduling, inventory management, and general upkeep.
- Provide excellent customer service and resolve guest concerns promptly and professionally.
- Lead, motivate, and support a small team to maintain strong performance and team morale.
- Train and onboard new staff members.
- Assist with guest check-ins, room resets, and gameplay support when needed.
- Communicate effectively between staff and upper management to align on goals and store policies.
- Handle unexpected situations with a calm, level-headed approach.
- Ensure the store meets all cleanliness, safety, and operational standards.
- Troubleshoot basic issues with game tech and props; escalate complex problems to technical support or management.
- Collaborate with the marketing team on in-store promotions and social media content.
- Track basic performance metrics and provide feedback for continuous improvement.
Qualifications:
- Experience in retail, hospitality, or entertainment settings (escape room experience is a plus).
- Strong communication and interpersonal skills to lead teams and interact with guests.
- Ability to manage multiple priorities and adapt to day-to-day challenges.
- Solid problem-solving and decision-making skills.
- Flexibility to work evenings, weekends, and holidays as required.
- Positive attitude and a genuine interest in creating memorable guest experiences
Job Type:
- Full-time
- Weekends and holidays as needed
Compensation:
Salary: $40,000.00-$52,000.00 per year
Additional pay:
Benefits:
- Flexible schedule
- Casual dress code
- Store discount
- Company events
Experience:
- Management: 1 year (preferred)
- Customer-facing roles: 1 year (preferred)
Work Location: In person at 4355 Hwy 7, Unionville, ON L3R 1M1, Canada
Job Type: Full-time
Pay: $40,000.00-$52,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Flexible schedule
- On-site parking
- Store discount
Education:
- Secondary School (preferred)
Experience:
- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
