Who we are:
Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig.
Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.
About the role:
The Deposit Operations group ensures that all legal, compliance, and regulatory obligations and requirements are met in administering deposit transactions and all payment tasks accurately and efficiently. Provide exceptional service to all customers, including Oaken Financial and deposit brokers, while ensuring adequate controls over money laundering, fraud, and financial and management reporting, including the processing of deposit applications, renewals, redemptions and other payments, estates, tax and statement reporting, and other requests related to the administration of deposit accounts.
Responsibilities:
Ensure optimal servicing to clients and brokers by promptly and accurately responding to customer inquiries on complex multiple problems through every servicing channel (telephone and email communication)
Verify the status of registered and non-registered applications to meet HTC requirements.
Communicate with brokers regarding compliance, KYC, and AML regulatory requirements related to an application or pending case and discuss any deficiencies.
Liaise with the appropriate team, area, or processor assigned to the case or task to ensure related broker enquiries are dealt with promptly.
Complete investment applications and ensure all AML and compliance requirements are met.
Complete all daily assigned tasks in a timely and efficient manner and contribute to improving team efficiency and quality.
Ensure all policies and procedures (i.e., privacy protection, AML) are followed when servicing clients and performing account maintenance.
Adhere to all policies and procedures, legal and ethical requirements and regulations, and established risk guidelines.
What we’re looking for:
Post-secondary degree or diploma in a related area or discipline (university an asset)
Additional relevant accreditation(s), certification(s) are assets
2 years (Senior 4-6 years) related experience
Demonstrated administration within finance or compliance
Solution-focused leader who takes initiative, ensuring self and teamwork effectively within established guidelines
Strong organizational, time-management and analysis skills
Able to multi-task and flourish in a fast-paced, deadline-driven work environment
Excellent written and oral communication skills
Exceptional interpersonal relationship and building and listening skills
Effective leader who drives achievement while motivating and engaging others through fostering a collaborative team environment
Excellent written / verbal communication and professional maturity
Consistently demonstrates and reinforces organizational values
Solid knowledge of MS Office
What you’ll love about working here:
Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
On-Site Fitness: Gym access at our London and Montreal offices.
Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
What you can expect - pay & process:
Expected base salary range is $45 000.00 - $55 000.00 per year.
This posting is for an existing vacancy within our organization.
Artificial intelligence may be used in parts of the recruitment process.
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full time
Permanent
