JOB TITLE: Customer Quality Engineer
Location: Mississauga
Salary Range: $80,000 to $88,000
Reason: Existing Opening
Why you should come work with the Romet Team:
- We offer competitive market salaries
- Annual bonus plan
- 100% company paid benefits
- Group retirement plan
- Training opportunities
- Social events, a great team and more!
ROMET Limited was founded in 1972. Today, Romet is an international market leader that provides end-to-end measurement solutions to natural gas utilities across the globe by providing best-in-class technologies to meet our customers' needs now and 20 years from now. Our technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising quality, accuracy, and safety requirements. We will continue developing innovative technologies within the natural gas industry, promoting efficient, sustainable, and cost-effective energy solutions.
Romet is a collaborative organization where talent is combined with experience to drive our business toward success. This is made possible by the work ethic, creativity and passion of our team members and their continued commitment to delivering customer satisfaction. Our team is truly diverse with different areas of expertise and backgrounds, all guided by a team of experienced and innovative leaders. Romet has been recognized as a Platinum winner for Best Managed Companies in Canada for ten consecutive years.
We are currently looking for a Customer Quality Engineer to join our busy and growing manufacturing facility. The successful candidate will be engaged in elevating the department and company to the next level. The incumbent will be forward looking and thrive in a culture of continuous improvement.
For the right person this is an exciting opportunity to become an important and integral member of the Quality Assurance team. We are looking for a highly motivated, focused, and driven individual who wants to develop their career further with a thriving manufacturing company that has been classified as an essential business supplying to the natural gas industry.
If you are excited at the prospect of joining a high growth, technically relevant organization this may be the opportunity you.
Reporting directly to the Quality Systems Manager, the Customer Quality Engineer oversees quality metrics analysis, process excellence, customer satisfaction improvement, QMS compliance with ISO 9001, gas industry regulatory, and product safety (including hazardous area). This role may also provide training and documentation required for quality awareness promotion within the organization and customers, as well as analysis of efficiency with recommendations on processes improvement. Will cross-train with other roles in the department.
Key Job Responsibilities and Accountabilities:
- Promote the process excellence by evaluating the compliance degree and gap identification, work with process owners to map, analyze, and improve the processes
- Advocate the culture of process thinking by arranging essential training/workshops for Romet employees
- Oversee the implementation of the new processes and drive the process excellency with measurables
- Accountable for improving customer satisfaction by working closely with quality, operations, sales and the customer experience team to resolve all customer quality concerns with effective communication to customers (both internal and external), and review and monitor customer survey index with initiatives proposed to top management
- Lead as Subject Matter Expert and responsible for Romet Quality Management System compliance with ISO 9001, gas industry regulatory requirement, product safety (including hazardous)
- Build the business strategy into the quality manual, operations procedures, and work instructions
- Responsible for Romet quality metrics data collection and analysis by providing regular analysis reports to the responsible stakeholders, and gather and analyze business performance data
- Organize regular Romet business performance review sessions to review KPIs with top management and document quality records properly
- Actively lead in both internal and external audits with reference to pre-defined audit schedules, publish the audit results / findings to various level(s) regularly and actively drive the closing of open issues
- Work closely with Romet Order Management, Sales, and Manufacturing Engineers to continuously optimize the business process to improve the accuracy of customer master product specification, data file format and content, ERT / AMR programming configuration, packing slips and invoice(s), etc.
- Plan annual employee’s survey with analysis to evaluate the QMS training needs, training efficiency, and identify gaps for continuous improvement
- Comply with all quality and safety requirements
- Remain up-to-date with best business practices and technological developments
- All other duties and related projects as assigned
Skills and Qualifications:
- Advanced knowledge to read, understand and interpret 2D and 3D drawings, including geometrical dimensioning and tolerancing (GD&T)
- Advanced knowledge of computer/software (Microsoft Office, ERP Systems, experience in Microsoft Business Central, CSA and Measurement Canada portal, etc.), Minitab is considered an asset
- Solid understanding and expertise in gas industry on regulatory requirements, product safety certification, hazard management, etc.
- Excellent understanding of ISO 9001 and ISO 17025 quality standards
- Strong presence and ability in delivering presentations to management regarding project results
- Ownership of responsibilities and problem-solving skills
- Excellent project management, documentation and organizational skills
- Proven record of strong learning capacity in a new working environment in a reasonable duration
- Solid analytical skills, integrative thinking, and advanced problem-solving skills (e.g. Fishbone, Pareto, Cause and Effect, 5-Why, 8D, PFD, PFMEA, Control Plan, etc.)
- Strong communication and interpersonal skills
- Excellent English language communication skills (both verbal and written)
- Excellent attention to detail and accuracy
Educational/Experience Requirements:
- College or University degree in manufacturing, mechanical, electronics or industrial engineering
- Minimum of 10 years of experience required or equivalent manufacturing exposure
- Experience in machining/assembly environments, understanding of process parameters and controls
- ISO 9001:2015 Lead Auditor experience or qualification is required
- ISO 17025 Lead Auditor experience or qualification considered an asset
- Experience with Measurement Canada and CSA is a MUST, certification bodies (e.g. UL, Intertek, European, etc.) is considered an asset
- Experience with manufacturing process audit (e.g. layered process audit) is required, and 2nd party customer audit is considered an asset
Romet Limited is an equal opportunity employer which values diversity and inclusivity in the workplace. We strive to create an inclusive environment for all candidates. If a candidate has specific requirements or needs reasonable adjustments to participate in the application or interview process, please let your TA Specialist know at the time of receiving an interview invite so we can accommodate accordingly. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
