About the BridgGroup of Companies:
The Bridg Group of Companies (TBGOC) has been in business for over 23+ years and provides exceptional consumer services in the Financial and Real Estate world.
Our mission is to change lives one client at a time and to be the home of all your financial needs!
We aim to foster a culture of caring and accountability. Caring for our clients and employees in a team working environment. As a company we focus on working on diversified services that allow each client to reach their financial goals. But we also aim to ensure that our team experiences personal growth in their careers by offering ongoing training and development opportunities.
As our Human Resources Manager, you’ll be the heartbeat of our people’s operations. You’ll shape the employee experience from the moment someone applies to the day they celebrate their work anniversary (and beyond). Your work will directly influence our culture, help leaders grow their teams, and ensure that every employee feels heard, respected, and inspired.
Position: HR Manager
Compensation: $70,000 - $90,000 + Annual Performance Bonus
Expected Start date As soon as possible
Benefits:
· 15 Days Paid Vacation Days
· 3 Paid Employee Sick Days
· Annual Performance Bonus
· Group Benefits (Medical, Dental, Vision)
· Ongoing Professional Development
· Daily Snacks and Beverages
Major Responsibilities:
Mission Statement/ Continued Lifetime Value Experience: must embrace and contribute to our philosophy in changing lives.
- Foster our core values with red carpet, white glove service.
- Assist all B2C’s, B2E’s, B2Ps and B2Bs.
- Uphold our 4-hour guaranteed response time.
- Support our #changinglives mindset by adapting to our CLVE Philosophy via Telephone, Email, Virtual & Face to Face interactions to ensure targets are met
Company Compliance:
- Complete daily compliance checklists during planning times.
- Promote and participate in company corporate culture philosophy-Teamwork, Team Participation, Corporate Events, Lead By Example Approach, High Performing and adherence to our Employee Code of Conduct - Attitude, Assertiveness, Accountability (Triple AAA) & Provent Productivity Method - CLVE, Compliance, Deadlines (CCD)
- Increase client/employee retention.
- Foster and follow daily process & policies
- Meet deadlines for tasks and projects.
Position Responsibilities and Duties
HR Operations & Compliance
- Oversee and administer HR policies, procedures, and programs in compliance with Ontario ESA and applicable legislation
- Manage employee relations matters, including investigations, disciplinary actions, and performance improvement plans
- Ensure accurate maintenance of employee records and HR documentation
- Policy Integrity: The ability to be "firm but fair" by upholding company policy strictly while remaining receptive to employee input.
- Consistency: Ensuring that all employees are treated fairly and in accordance with past organizational actions to prevent legal risks and boost morale
Talent Management
- Lead end-to-end recruitment, onboarding, and probation processes
- Partner with leadership to support workforce planning and organizational growth
- Support learning, development, and succession planning initiatives
Employee Experience & Performance
- Provide guidance and coaching to managers on performance management and employee engagement
- Oversee performance review cycles, compensation adjustments, and recognition programs
- Foster a positive, professional, and compliant workplace culture
Strategic HR Support
- Analyze HR metrics and trends to inform leadership decisions
- Support change management initiatives and continuous improvement efforts
- Act as a trusted advisor to leadership on people-related
- Decisiveness: Comfort in making "tough calls," such as layoffs or disciplinary actions, that prioritize business performance.
- Solution-Focused Directness: Using direct communication to focus on task improvement and transparency rather than passing derogatory or judgmental comments.
Essential De-escalation Skills
· De-escalation in a firm environment is about "slowing things down" and choosing non-reactive responses to keep everyone safe and productive
- Active Listening: Giving an agitated person the opportunity to be heard, which can naturally lower their emotional intensity.
- Emotional Regulation: Maintaining a calm demeanor, neutral facial expressions, and relaxed body language to encourage the other person to mirror your composure.
- Validation without Concession: Acknowledging the person's emotions (e.g., "I can see you're upset") without necessarily agreeing with their position.
- Limit Setting: Confidently setting clear boundaries on acceptable behavior during a conflict to ensure safety and respect.
- Neutrality: Establishing yourself as an unbiased mediator who treats conflict as "data" to be solved rather than a personal disruption.
Summary of Key Competencies
· Assertiveness Defends company interests while respecting employee dignity.
· Composure Prevents high-stress situations from turning into crises
· Integrity Builds the trust necessary for employees to follow strict rules.
· Problem Solving Identifies systemic issues behind recurring workplace conflicts.
· In a high-pressure or strict firm, an HR Manager acts as the "heart and nervous system" of the organization, balancing uncompromising policy enforcement with the interpersonal skill to defuse tension. Success in this environment requires assertive communication, the ability to deliver difficult messages clearly and respectfully without being passive or overly aggressive in a timely manner based on company policy and industry regulatory guidelines.
Qualifications and Other Requirements:
· Bachelor’s degree in Human Resources or related field
· CHRP designation (or working toward) preferred
· Minimum 10+ years of progressive HR experience, including leadership or manager-level responsibilities
· Strong working knowledge of Ontario employment legislation (ESA), Ministry of Labour, Human Rights Code and all other HR best practices.
· Experience managing workplace investigations and compliance-driven HR processes
· High level of professionalism, discretion, and attention
· Proven ability to design and implement HR programs that drive engagement and retention.
· Exceptional interpersonal skills—you can build trust at every level of the organization.
· A proactive, solutions-focused mindset and the ability to thrive in a fast-paced environment.
· Communication Techniques: Active listening, questioning, summarizing, feedback delivery.
· Relationship Building & Communication: Setting a positive tone, demonstrating active engagement, and clearly explaining the company culture and role expectations.
· Time Management & Organization: Managing the schedule efficiently to conduct multiple interviews without falling behind, while ensuring prompt follow-up
· Goal-Driven Focus: Their desire to hit targets and/or completed tasks/ assignment/ projects that outweighs any temporary hesitation or fear of social awkwardness
- We are seeking a proactive go-getter who thrives in a fast-paced environment and brings a positive, can-do spirit to every challenge
- Requires a highly adaptable schedule and open availability to support division during increased volume periods
· Assertive Communication: They initiate conversations effortlessly and clearly articulate value propositions without sounding aggressive or pushy.
· Resilience to Rejection: They do not take "no" personally. Instead, they view objections as natural steps in the workplace to learn and perform better
· High Empathy: They are socially bold but highly perceptive, allowing them to read body language, actively listen, and adapt their pitch to the needs of team members or client
· Natural Curiosity: They ask deep, probing questions to uncover pain points because they genuinely enjoy learning about people and solving problems.
· Unwavering Confidence: They project authority and belief in their service/product, which instantly builds trust and credibility with prospects and team.
· Effective communication involves conveying your message clearly, concisely and accurately with an advanced level of the English Language
· Technical Proficiency, must type a min of 50 words/minute and advanced in excel with MS Word, MS PowerPoint and MS Excel, Outlook, Google Chrome, etc.
· Must always own a vehicle with full access.
· Have an Understanding of the Employment and Workplace Safety Act
· Must own a vehicle and have full access at all times
· Mandatory attendance at Company Annual Events
Work & Travel Schedule:
· Monday - Friday Shift: 9:00am to 5:30pm (Evenings or weekends as required)
· This is a fully on-site role.
The Bridg Group of Companies is an equal opportunity employer, and we strive to provide a culturally diverse workforce. We will not discriminate based on race, creed, color, national origin, age, sex, religion, marital status, sexual orientation, or disability. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Pay: $70,000.00-$90,000.00 per year
Work Location: In person
