ontario travel operations manager Jobs – 1 Openings This Week

Operations Manager
Ontario Waterway Cruises —Severn, ON
- Hospitality
- Customer service
- Databases
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3d

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Operations Manager
Ontario Waterway Cruises —Severn, ON
Support customer service operations by addressing escalated inquiries and concerns as needed. Hands-on leadership role with direct collaboration with ownership.
Quick apply
3d

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Operations Manager

Ontario Waterway Cruises
Severn, ON

Quick apply

Job details

3 days ago

Skills

Hospitality
Customer service
Databases
Administrative experience
Payroll
Mechanical knowledge

Full job description

Ontario Waterway Cruises Inc. is a family-owned tourism business offering multi-day cruise experiences through Ontario’s waterways. Operating as a “floating resort,” the company delivers high-quality hospitality experiences to a loyal and predominantly mature clientele. Ontario Waterway Cruises is seeking an Operations Manager to oversee day-to-day operations and support the continued success of the business. This is a hands-on leadership opportunity within a close-knit, dynamic team environment.

The Operations Manager will oversee daily operations across administration, logistics, and marketing, ensuring smooth and consistent delivery of our core product a 5-day cruise experience.

This role requires a highly adaptable leader who can manage recurring operational cycles while maintaining a strong focus on efficiency and customer experience.

YOUR DAY TO DAY

Oversee daily office operations, including reservations, ticketing, and internal coordination
Manage payroll processes and employee-related administration
Maintain financial records and ensure accounts remain current
Coordinate logistics related to cruise operations (e.g., transportation, scheduling, deliveries)
Support customer service operations by addressing escalated inquiries and concerns as needed
Ensure timely communication of itinerary updates or operational changes
Maintain and update the company website and customer database systems
Coordinate ongoing marketing initiatives, including brochures and digital outreach
Manage key annual operational activities (e.g., brochure production, bus bookings, year-end financial preparation, seasonal recruitment)
Coordinate servicing and maintenance of company vehicles and operational assets
Liaise with vendors and external partners
Provide oversight of IT systems and office technology
Identify and implement process improvements to support operational efficiency
Partner closely with ownership in a hands-on leadership capacity

WHAT YOU BRING

Progressive experience in operations, hospitality, tourism, or a related environment (e.g., resort, seasonal business)
Experience managing multiple priorities in a fast-paced, hands-on environment
Strong customer service experience and ability to manage complex or sensitive situations
Experience overseeing administrative functions such as payroll, scheduling, or financial tracking
Exposure to marketing coordination, digital platforms, or customer database systems
Experience working in seasonal or variable-demand environments is considered an asset
Basic mechanical aptitude required (marine experience considered an asset, not required)

WHAT’S IN IT FOR YOU

Hands-on leadership role with direct collaboration with ownership
Opportunity to make a meaningful impact through process improvements and operational support
Stable and structured operational environment with predictable seasonal cycles
Exposure to all aspects of business operations, including logistics, marketing, and administration
Collaborative, close-knit team environment
Competitive compensation with flexibility based on individual needs
Lifestyle-oriented role within a seasonal business

We are committed to creating an inclusive, accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates during all aspects of the recruitment and selection process. If you require accommodation, please contact us at [email protected] to discuss your needs.

#LI-ONATL

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Operations Manager

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