Job Summary
- Reports to: Director of Technology Operations, TFI
- Location: On site, across our sites in the Greater Toronto Area and surrounding region (primary base: Vaughan). You will work from the office and travel between sites as issues require.
- Employment type: Full-time, permanent
- Compensation: $68,000 to $72,000 per year, commensurate with experience.
About the Company
Elevate Service Group (TSXV: SERV) is a Canadian facilities-management and essential commercial services company built through an acquisition roll-up strategy. TFI is Elevate's most technologically mature operating company, delivering commercial food equipment service to national brands across Ontario and Atlantic Canada. As Elevate consolidates its operating companies onto TFI's platform, our technology team is growing, and we're adding depth to keep our systems fast, reliable, and ready to scale.
The Role
You're the first person people turn to when something isn't working: a laptop, a login, a field device, or a business-critical application. As Elevate consolidates its operating companies onto TFI's platform, the Application Support Analyst keeps users productive and systems healthy across a growing multi-company estate. You'll handle the full range: device and hardware issues, user accounts and access, and day-to-day support of our core application stack, from field service and dispatch to ERP, payroll, CRM, and reporting. When something breaks, you triage it, fix what you can, and own the ticket to resolution. When an issue runs deeper into system functionality or integrations, you dig in and escalate to development or vendors. This is a hands-on, broad role with real room to grow into deeper application and data work. It is also an in-person role: with multiple sites across our footprint, you're expected to work onsite and to travel between sites to be where the problem is. Which office you're in will vary with the work.
What You'll Do
- Show up where the problem is. This is an onsite role across multiple sites. You go to the location, move between sites as issues require, and are physically present for hands-on hardware and user support. This cannot be done from a desk.
- Be the first point of contact for support across multiple Elevate operating companies. Triage incoming issues, prioritize by impact, and own each ticket through to resolution.
- Support end users and their devices: laptops, peripherals, field and mobile hardware, printers, and connectivity, including troubleshooting, setup, and break-fix.
- Manage user accounts and access: provisioning, deprovisioning, permissions, and password and identity issues across systems and companies.
- Provide application support across TFI's core stack: IFS FSM (field service), IFS PSO (dispatch), Microsoft Dynamics NAV (ERP), ADP Workforce Now (payroll), HubSpot (CRM), Power BI (reporting), Streamline (demand planning), and VersaPay (AR), including how-to questions, configuration, and data corrections.
- Monitor system health and integrations, including the FSM-to-NAV interface set, flag failures proactively
- Escalate what runs deeper: partner with the development team on root-cause fixes and with vendors (IFS, ADP, Microsoft) when issues impact system functionality.
- Build and maintain runbooks, support documentation, and knowledge base improving optimization efficiencies.
- Handle routine operational tasks: batch-job monitoring and validating releases and changes before they go live.
What You Bring
- 2+ years in IT support, application support, or a systems or helpdesk role, ideally somewhere with a mix of hardware, user accounts, and business applications.
- A genuine generalist: comfortable jumping from a hardware issue to an account problem to an application question without missing a beat.
- Comfort supporting multiple systems, and multiple companies, at once, with the judgment to know when to fix versus when to escalate.
- Sharp troubleshooting instincts and a calm, methodical approach when something is broken and people are waiting.
- Clear communication. You can translate between technical detail and business users without losing either.
- An appetite to grow into deeper application, data, and integration work. This role has real room to level up.
- Onsite, in-person work is the default, with travel between sites as issues require. This role requires your own reliable vehicle, a valid driver's license, and the ability to get yourself between sites. Remote work is not an expectation of this role.
Strong assets, and where you will grow:
- Hands-on experience with an ERP (Dynamics NAV, Business Central, or similar) and/or a field service platform.
- SQL skills. You can query, investigate, and validate data across systems to get to the bottom of an issue.
- A working understanding of system integrations, how data flows between platforms (XML and API-based interfaces).
Nice To Have
- Direct experience with IFS FSM/PSO, Microsoft Dynamics NAV, ADP Workforce Now, HubSpot, or Power BI.
- Microsoft 365 administration, and Active Directory / Entra ID account administration.
- Endpoint and device management (e.g., Intune, imaging, MDM).
- Exposure to infrastructure monitoring (e.g., Zabbix) and on-premise or co-location environments.
- Experience with Azure or Microsoft Defender a plus.
- Background in field service, facilities, distribution, or another multi-site operational business.
We appreciate all applications, only those selected for interview will be contacted. We use AI in our screening process, however a human will have ultimate decision making authority on selected applicants.
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