Jim Keay Ford Lincoln has been proudly serving the Ottawa community for over 40 years. We’re a family-owned dealership with a reputation for quality, teamwork, and exceptional service.
We are currently seeking an Collision Estimator to join our talented and driven team.
Position Summary
The Collision Appraiser is responsible for providing repair cost estimates to Body Shop customers in a friendly and accurate manner. The Collision Appraiser acts as a liaison between the customer and the insurance company to allow for smooth coordination and a positive relationship between parties.
Job Details
Job Type: Full-time; Permanent
Schedule: Monday – Friday; 8:00 am to 5:00 pm
Salary: $58,000.00 – 64,164.00 per year (commensurate with experience)
Status: the posting is for an existing vacancy
Start Date: As soon as possible
Location: Ottawa, Ontario
What We Offer
- Positive and friendly working environment
- Honesty and integrity in all we do
- Advancement opportunities
- Company events and team activities
- Employee Assistance Program (EAP)
- Extended Health Care Benefits
- Pension Plan
- Free parking
- Paid time off
- Staff pricing on vehicles and services
What You’ll Do
- Accurately analyzes vehicle damages to provide repair costs estimates;
- Greets customers in a friendly and courteous manner;
- Upholds pleasant and professional phone conduct;
- Provides customers with personalized service;
- Manages workflow scheduling;
- Ensures monthly sales goals and quotas are met;
- Provides quality control;
- Responds to all written and verbal inquiries in a quick and professional manner;
- Coordinates and negotiates with insurance companies to allow for a smooth and fair repair process for the customer;
- Manages and maintains operating and estimating systems;
- Performs pre and post scans;
- Manages parts vendors and orders replacement parts;
- Offers back-up support as needed, such as cleaning customer vehicles and driving customers home;
- Organizes and completes collision paperwork in a timely fashion.
What You Bring
- Excellent interpersonal skills with a positive and engaging attitude
- Excellent phone étiquette
- Superior customer service skills including listening and the ability to impact and influence others
- Organized with an eye for detail and the ability to document customer needs
- Flexible and open to change
- Takes initiative to tackle special tasks when needed
- Ability to manage customer complaints and to solve difficult or complex problems
- Results-oriented and accountable for work activities
- Proficient in Word, Excel, Outlook and Gmail
- Minimum High School Diploma or equivalent is required
- Minimum 3 years’ experience as a Collision Appraiser required
Special Conditions
- Full time work, approximately 40 hours per week
- Noisy working environment
Accessibility & Accommodation
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Artificial Intelligence (AI) Use Disclosure
As required by Ontario’s Employment Standards Act, we disclose that AI tools may be used in the screening of job applications for this role. All hiring decisions involve human review.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $58,000.00-$64,164.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Work Location: In person
