Job Description
The Account Manager will be responsible for managing the delivery of exterior services for a specific portfolio of client locations in the regional geographic footprint they are assigned. The main functions of the Account Manager are to manage high levels of on-time delivery execution, to streamline communication for our clients, assist in supporting our field management team members success, and helping solve finance and billing related issues. This candidate should possess a go-getter mentality and the desire for future growth. The candidate must be willing to work extended hours, based on the seasonal requirements of the business.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Manage to high levels of consistent delivery execution from the service partners on assigned client portfolio.
- Utilize Salesforce tools to properly update and document customer and service partner information in a system.
- Manages workflow associated with client 3rd party systems and work orders on assigned client locations under their management responsibility.
- Assist with training of service partners and field team in technology and APP usage.
- Review data provided and validate services are being completed on time and correctly.
- Manage service delivery to specified client scope of work.
- Utilize designated site mapping tools to manage assigned geographic footprint.
- Communicate to client at various levels, to include regional and store level via conference calls, and through phone and email exchanges about the review and status of past, present and future services.
- Facilitate and assist in the resolution of customer problems and concerns.
- Assist the billing and finance team with questions and solutions regarding service partner payment issues.
- Work on developing additional training materials as needed.
- Work with insurance and contract administrator on service partner compliance.
- Available to work all snow events and long duration shifts.
Competencies
- Desire to work as part of a team
- Strong negotiating skills
- Attention to detail
- Ability to influence others and manage conflict with a methodical approach to solving
- Excellent computer skills with proficiency in the use of Microsoft Office and CRM systems
- Possess a strong sense of urgency and ability to make fact-based decisions under pressure
Supervisory Responsibility
None
Work Environment
This job operates in a remote office setting. This role uses standard office equipment such as computers, phones, photocopiers/printers and filing cabinets.
Physical Demands / Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit for an extended period; use hands to type, handle, or feel; and reach with hands and arms. This position requires extensive computer use in a remote office environment.
Position Type / Expected Hours of Work
This is a full-time, salaried position, working 40+ hours Monday – Friday outside of weather events. During weather events, the Account Manager works extended hours as needed during weekdays, weekends, overnights and holidays.
Travel
No travel is expected.
Required Education and Experience
- Bilingual (French and English)
- 1-3 years of experience in a fast-paced customer driven environment.
- Bachelor’s degree preferred, but not required
Other Duties as Assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity
Case FMS/LFXPM provides equal employment opportunity to all qualified persons without regard to race, creed, sex, color, religious belief, sexual orientation, age, national origin, ancestry, physical or mental disability, or veteran status.
Job Types: Full-time, Permanent
Pay: $50,000.00-$58,000.00 per year
Benefits:
- Dental care
- Life insurance
- RRSP match
- Vision care
Work Location: Remote
