Culinary & Guest Experience Associate at Phantom Creek Estates
At Phantom Creek, we have created an exclusive brand experience that invites guests to enjoy exceptional wines alongside breathtaking views in the heart of Oliver, British Columbia. We pride ourselves on delivering best-in-class service through a strong culture of collaboration and open communication among our diverse team. Guided by a winning attitude and a shared passion for excellence, we are committed to leaving a lasting legacy.
Who we are
At Phantom Creek, our focus is on crafting exceptional wines that reflect both place and purpose, with an emphasis on single-vineyard Bordeaux varietals, Alsatian whites, and the Okanagan’s benchmark expressions of Viognier and Syrah. Each wine is sourced from storied vineyard sites that showcase the diversity and depth of the region.
What We Offer
· 30-40 average weekly working hours during the peak season (May to September)
· A competitive starting hourly rate with the potential to earn tips and commissions
· Being part of a collaborative and values-driven team that leads with authenticity, integrity, and pride in our shared craft
· Opportunities for growth and cross-training within the industry
· Affordable staff housing
· Employee discounts
Job Overview
Reporting to the Tasting Room Manager, the Culinary & Guest Experience Associate plays a key role in supporting Phantom Creek Estates’ food and wine program. This position is responsible for preparing and assembling food offerings, delivering dishes to guests, and maintaining the highest standards of quality, presentation, and cleanliness. With a strong focus on consistency and guest satisfaction, this role helps ensure every culinary touchpoint enhances the overall estate experience.
Job Responsibilities
· Prepare, assemble and plate food offerings, including charcuterie boards and light culinary items, in accordance with FoodSafe and estate standards and recipes
· Serve and deliver food to guests in a timely, polished and professional manner
· Ensure all food items meet the highest quality, freshness and presentation standards before leaving the kitchen
· Maintain consistent portion sizes to uphold quality, value and cost controls
· Monitor guest satisfaction and respond promptly and graciously to feedback or concerns, escalating issues when necessary
· Maintain a clean, organized and sanitary kitchen and food preparation areas at all times, including thorough cleaning at end of service
· Adhere to all food safety, sanitation and healthy regulations, including proper food handling and storage procedures
· Collaborate closely with all teams to ensure seamless service and an exceptional guest experience
· Assist with inventory management, prep work and restocking as required
Additional duties:
· Wash, polish & restock glassware to ensure tasting room readiness
· Clear & reset tables promptly to maintain a clean and welcoming space
· Restock wine & other inventory items as needed
· Assist with guest transactions, including packing wine and preparing orders for pickup or shipping
· Provide general support to wine educators and tasting room staff during service
· Participate in setup, execution and teardown of winery events, including private tastings, dinners and seasonal celebrations
· Uphold WorkSafeBC and winery standards for cleanliness, hospitality and safety
· Perform other support duties as assigned by the Tasting Room Manager
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Job Qualifications
· Previous experience in a kitchen, hospitality, or food service is required
· Must have valid & current Serving It Right and FoodSafe certifications
· Strong work ethic and attention to detail with a commitment to quality, consistency and presentation
· Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism
· Excellent interpersonal and communication skills with a guest-first mindset
· Team-oriented attitude with a willingness to take initiative and responsibility
· Must be able to stand and walk for extended periods and lift up to 50 lbs on a regular basis
· Flexible availability, including weekends, evenings & holidays
Job Types: Full-time, Part-time
Pay: $18.00-$20.00 per hour
Expected hours: 18 – 20 per week
Benefits:
- Company events
- Flexible schedule
- Store discount
Experience:
- wine serving: 1 year (required)
Work Location: In person
