Bring your administrative and client service skills to a role that supports victims and witnesses.
Please note that two temporary positions are available through this job advertisement:
- One part-time position, working 18.13 hours per week
- One full-time position, working 36.25 hours per week
As an Administrative Assistant with the Victim/Witness Assistance Program, you will provide essential administrative support while serving as a first point of contact for clients. In this role, you will help maintain efficient office operations and connect clients with the information and services they need.
In this role, you will:
- Respond to and record inquiries, referring issues to the appropriate staff.
- Receive and review incoming files and materials to determine priorities.
- Establish and maintain office filing systems.
- Enter, extract and format data to prepare statistics and routine correspondence.
- Maintain the reception area, waiting room and office equipment.
- Arrange meetings, coordinate appointments, and assist with training and orientation.
- You are proficient in written and oral French at the advanced level Your proficiency level will be confirmed before hire.
You have:
- Experience managing case files, coordinating schedules and maintaining organized records.
- Knowledge of government and ministry procedures that support daily office operations.
- Proficiency with office software, including word processing, spreadsheets and databases.
- Knowledge of privacy legislation and the appropriate handling of sensitive information.
You have:
- Communication skills to interact clearly and respectfully with clients, including those experiencing emotional or crisis situations.
- The ability to explain legal and program information in clear, easy-to-understand language.
- Written communication skills to prepare and proofread accurate documents.
- The ability to work collaboratively and contribute to a supportive, team-based environment.
You have:
- Knowledge of VWAP services, policies and the needs of victims.
- Knowledge of the criminal justice system, including court processes and legal terminology.
- The ability to prioritize case information and support clients through legal proceedings.
- Knowledge of community and emergency services to connect clients with appropriate supports.
You have:
- The ability to review and prioritize documents and identify key information.
- Problem-solving skills to resolve issues related to financial records, travel claims and billing.
- The ability to manage multiple tasks and adapt to changing priorities.
- The ability to identify process improvements and support efficient office operations.
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- a comprehensive compensation and benefits package
- base salary that aligns to market trends with performance-based pay and scheduled salary progression
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more
- a modern, friendly and accessible physical work environment
