JOB DESCRIPTION
As a Floor Lead, you thrive to succeed in a fast-paced environment by demonstrating initiative and achieving sales goals set by upper management. You will lead the floor by being the example for the rest of the staff of what top customer service looks like. Our expectation is for you to provide coaching to your Beauty Advisors, while continuously meeting your sales target as you lead by example on customer experience.
SUKOSHI is looking for a candidate with an upbeat personality that has a genuine passion and deep knowledge for SUKOSHI products.
WHO WE ARE
SUKOSHI is North America's leading destination for trending Asian beauty. Since 2018, we've been curating the best in skincare, makeup, and style. Backed by deep expertise and a passion for discovery, we bring a little bit of beauty, everyday—through thoughtfully selected products, immersive experiences, and personalized guidance.
With community at our core, we prioritize quality, authenticity, and innovation to bring beautiful moments, big and small, closer to you.
DRIVE RESULTS
SUKOSHI sets you up to thrive in your role so that you can exceed sales goals and key performance indicators.
RESPONSIBILITIES
- Lead the floor as sales lead by providing exceptional customer service and meeting sales targets.
- Provide exceptional customer service by developing in-depth knowledge of all products and offering personalized recommendations.
- Drive sales and deliver an outstanding customer experience, meeting operational goals and expectations.
- Consistently meet personal and productivity goals to contribute to team success.
- Engage with every customer by asking open-ended questions to assess their needs and offer tailored solutions.
- Learn and share expertise on products, trends, and best practices to help customers make informed decisions.
- Stay updated on product knowledge and be aware of current and upcoming trends to anticipate customer needs.
- Foster a positive work environment, acting as a bridge between customers and sales associates.
- Supervise and perform opening and closing duties, ensuring store readiness and adherence to procedures.
- Assist with inventory management and order processing to maintain stock levels.
- Lead and assist staff members by providing guidance, training, and support when needed.
- Additional responsibilities as required to support store operations.
QUALIFICATIONS & EXPERIENCES
- At least 1 year of experience in a retail management, shift lead, or senior sales role.
- Basic knowledge of Microsoft Office or Google Suite for reporting, scheduling, and communication.
- Self-motivated and proactive, with the ability to work independently and take initiative.
- Strong leadership, coaching, and training skills to guide and develop your team.
- Adaptable and resourceful, with the ability to quickly adjust to changes in product trends, store policies, and other business needs.
Pay: From $18.65 per hour
Benefits:
Application question(s):
- Which trending Asian pop culture communities are you personally interested in?
Work Location: In person
