24-month contract
Who We Are
The Standards Council of Canada SCC is a small but impactful Crown corporation that reports to Parliament through Innovation, Science and Economic Development Canada. Using our expertise and vast network, SCC helps organizations by opening a gateway to possibilities, both at home and abroad. We bring people together, foster collaboration and expand their horizons in trade, sustainability and global connectivity. We represent and advance Canada’s interests on the international stage in ways no other organization can.
As Canada’s national standardization body, SCC offers more than a few pieces of the standards development and conformity assessment puzzle. We provide comprehensive strategies that allow Canadian businesses and innovators to contribute to shaping established and emerging markets. We help knock down trade barriers and create opportunities for businesses to innovate and expand into new markets by laying the foundation for their success.
SCC’s work also helps drive Canada’s health, well-being and economic prosperity. Whether it’s the food we eat, the products and technologies we use, or how we get to work, every aspect of our lives is touched by standards. Standards and conformity assessment not only provide confidence in the quality and safety of products and services, they also play an integral role in improving the overall health and safety of Canadians, and of their environment. At SCC, everything we do is aimed at improving Canadians’ quality of life and economic prosperity.
Our Culture
A recipient of Waterstone’s Canada’s Most Admired Corporate Cultures award in 2023, 2024, and 2025, we foster a culture grounded in our core values of respect, professionalism, and integrity. Our culture continues to evolve as we adapt to new ways of working, strengthening our ability to collaborate, remain agile, and support one another. This sustained recognition reflects a workplace defined by compassion, flexibility, and a shared commitment to excellence.
A day in the life of a Customer Support Coordinator
The Customer Support Coordinator monitors and advises of maintenance activities associated with a customer’s accreditation, compiles and distributes the final accreditation report, licensing agreements and certificates and releases a customer’s scope of accreditation for publication.
The Customer Support Coordinator acts as the administrative liaison between a customer and the Account Manager, advising the Account Manager of any issues with an account, the need for accreditation maintenance activities and preparation of notification packages, ensuring billing requisitions are processed in a timely manner and updating of customer account data and information on a regular basis.
Your Background
Requirements
Security clearance: Reliability
Language: Bilingual Imperative (IISS)
Education
- Diploma or degree from a recognized college or university in business administration, science, or other related discipline
Experience and skills
- A minimum of three (3) years’ experience providing information and guidance to customers in a professional environment
- A minimum of three (3) years’ experience providing customer service, account support and general administrative support, preferably in a technical environment
- Ability to work independently and accurately with minimum supervision.
- Ability to set priorities, adapt to changing priorities and requirements and to work effectively in a team situation.
- Ability to assess timeliness of the completion of various activities and promote prompt attention to those that are delayed by the individuals responsible for their completion.
- Ability to prepare correspondence and reports for a variety of internal and external stakeholders.
- Strong verbal communications, listening and well-developed writing skills
- Good judgment, attention to detail, tact and discretion
Key Activities
- Tracks the completion of assessment team deliverables and advises the Account Manager and the Scheduler/Planner of any delays or issues, escalating as necessary.
- Prepares, review, and issues the accreditation review package for the accreditation review team and the accreditation report while monitoring overall timeliness and completion of the review.
- Updates the customer scope of accreditation and the customer account with the accreditation decision/review findings.
- Prepares the customer accreditation package, the accreditation and licensing agreements for issue by the Vice-President, Accreditation Services and ensures proper sign off is provided and documentation filed.
- Monitors the 4-year accreditation calendar and works with the Scheduler/Planner identifying the timing of maintenance activities by customer.
- Advising the Account Manager of upcoming maintenance activities and submission requirements, preparing maintenance submission packages for the account.
- Monitors accreditation agreement expiry dates and advises the Account Manager so that appropriate actions are taken in a timely manner.
- Addresses any filing or correspondence requirements for the account, as requested.
- Validates assessment team expenses and invoices to the budget estimate and statements of work and addresses any identified variances.
- Processes billing requisitions for customer accounts (assessment, annual and special billings) in line with established branch timing and practices.
- Coordinating customer requirements, technical requirements, and personnel availability and qualifications to ensure accreditation services are provided in accordance with the schedule, supporting customer satisfaction and branch revenue projections.
A Final Note
Note 1: Priority will be given to Canadian citizens and permanent residents.
Note 2: SCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.
Please attach a detailed cover letter to your resume. In addition to learning about your education, training and experience, we want to hear your story! We’d love to hear about how your accomplishments, and the skills you applied to achieve them, relate to the role and why you think this opportunity is a good fit for you.
We are committed to creating and fostering a diverse, equitable and inclusive work environment that reflects the peoples’ lives that we impact and the Canadian community that we work within. We strive to create an environment where everyone is comfortable being their authentic selves. We welcome Indigenous peoples and persons from all races, ethnicities, gender identities and expressions, sexual orientations, and physical or mental abilities to be part of our team.
We strive to ensure a barrier-free selection process. If you are contacted regarding a job opportunity, testing or interview, please advise the HR representative of the accommodation measures that you require to enable you to be assessed in a fair and equitable manner.
Please complete all fields in this online application and submit before the closing date.
Upon our review of all applications, those who appear to be the best fit with the mandate of this role and with SCC’s mission and vision will be contacted. You will receive confirmation that your application has reached us.
Thank you for your interest in SCC and for taking the time to review this ad. We look forward to hearing from you!
