Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
| Who we are
We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star:
Inspire trust, build community and enable change.
Payments Canada — where our country connects: Payments Canada — Who we are
| Our culture
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada? Join us today!
You need to work here if
- You love working with passionate, ambitious and collaborative colleagues.
- You want to be challenged and lead unique initiatives.
- You want to grow, develop and become a subject matter expert in your field.
- You want your work to make an impact in your community and country.
Come and join us — where payments meet purpose!
| What we are looking for
Payments Canada governs and operates Canada’s essential payment clearing and settlement
infrastructure, including associated systems, by-laws, rules and standards.
The Payment Operations Centre Analyst (POCA-L1) is responsible for providing critical, first-line support for Canada's payment systems. This rotational position involves 24/7 operational duties, including system and network device monitoring, incident mediation between vendors and financial members and providing direct advisory services to financial member clients.
| A day in the life
Responsibilities of this position include but are not limited to:
Technical Services and Program Delivery
- Serve as the primary point of contact and relationship liaison between Financial Institutions (FIs) and Payments Canada.
- Provide continuous monitoring of payment flows, system availability, and conduct routine system validation checks.
- Execute and follow up on customer Requests, Incidents, and Problems.
- Manage all incidents efficiently, ensuring timely resolution and strict adherence to escalation procedures.
- Perform core ITIL functions (Request, Change, Incident, Problem, and Escalation) to maintain high service standards.
- Execute assigned Standard Operating Procedures (SOPs), ensuring their routine application and maintenance as part of operational methodologies.
Contacts and Communication
- Cultivate and maintain strong working relationships with internal stakeholders to optimize payments system maintenance and support.
- Monitor support channels for incoming communications from vendors.
- Represent the Payment Operations Centre team effectively in internal meetings.
Professional Development
- Commit to ongoing learning through in-house self-study, technical reading, and research to maintain expertise relevant to the role.
Technical Competencies
- Proficient in executing ITIL functions (Incident, Request, Change, and Problem Management).
- Attention to detail while monitoring critical payment systems and infrastructure.
- Take ownership of executing Standard Operating Procedures.
- Ability to serve as a first-point-of-contact, performing timely incident handling and correct escalation.
- Contribute to operational documentation and service improvement initiatives.
Personal Competencies
- Required fluency in English and French to liaise with national stakeholders (FIs and internal teams).
- Highly reliable, with a proven commitment to punctuality for rotational shifts, on-call participation and overtime.
- Strong ability to cultivate relationships and mediate effectively between financial members and vendors.
- Provide clear and professional advisory services to financial institution clients.
| What you need to be successful
- Secondary school diploma or equivalent.
- Bilingual in both English and French.
- Must be able to work rotational shifts and participate in the on-call support rotation and periodic overtime after six (6) months of employment.
- Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada.
| You will really stand out with
- ITIL Foundation certification in IT Service Management.
- Knowledge of payment infrastructure.
- Experience in operations support and/or Service Desk environment is considered an asset.
| Salary range
Our target starting rate for this role is $57,800 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below.
Please submit your application by August 7, 2026.
| What's in it for you?
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
- Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
- 26 weeks of paid maternity and parental leave top-up (if eligible)
- Rewards and recognition program.
- Access to office gym facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly all staff forums led by our Executive Leadership Team.
| Our Commitment to Fair Hiring
At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.
| Our diversity, inclusion and equity commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing
[email protected].
We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
