Ottawa, On Front of house supervisor Jobs – 32 Openings This Week

Switchboard Operator
Sheraton Ottawa Hotel —Ottawa, ON
- $23.15 an hour
- Weekends as needed
- Bilingual
- Heavy lifting
- Customer service
Quick apply
7d
Lead, Front of House
Algonquin Students' Association —Ottawa, ON
- $24 an hour
- Hospitality
- CPR Certification
- Customer service
Quick apply
7d
Front of House Supervisor
Boston Pizza —Barrhaven, ON
- $19–$24 an hour
- Part-time
- Casual dining restaurant
- Organizational skills
- Time management
Office Administrator
GFL Environmental —Ottawa, ON
- Customer service
- Microsoft Office
- High school diploma or GED
National 'HIRE A VETERAN DAY' - July 25 2024
Commissionaires Ottawa —Nepean, ON
- $20–$22 an hour
- 12 hour shift
- In-person
- Paid time off
- Vision care
Quick apply
4d
Guest Experience Guide (Virtual Reality)
Sandbox VR —Ottawa, ON
- $17.60–$22.00 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
12d
Guest Service Agent Part-time Fairfield Kanata
Silver Hotel Group —Ottawa, ON
- $20.16 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Retail Store Supervisor
Savers/Value Village —Ottawa, ON
- $41,184.00–$54,362.88 a year
- Full-time
- Paid time off
Quick apply
Technician I, Animal Care
University of Ottawa —Ottawa, ON
- $52,350–$66,122 a year
- Weekends as needed
- Laboratory experience
- High school diploma or GED
6d
Guest Service Agent Part-time TPS Kanata
Silver Hotel Group —Ottawa, ON
- $20.05 an hour
- Part-time
- Hotel
- High school diploma or GED
- Cleaning
Quick apply
Back-of-House Supervisor
Jack Astor's —Ottawa, ON
- From $20 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
Wellness Worker
Tungasuvvingat Inuit —Ottawa, ON
- $20.00–$21.09 an hour
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- CPR Certification
Quick apply
8d
Club Bell Manager
Aramark —Kanata, ON
- $29 an hour
- Full-time
- Basic math
- Sanitation
- Organizational skills
8h
Facilities Associate (Custodian) - Part-Time
Altea - Ottawa —Ottawa, ON
- Part-time
- CPR Certification
- First Aid Certification
Quick apply
Culinary Supervisor
Moxies —Ottawa, ON
- $18–$19 an hour
- Part-time
- In-person
- Leadership
- Restaurant
- Flexible schedule
Quick apply
FrontofHouse Supervisor
Scaddabush Italian Kitchen & Bar —Ottawa, ON
- $19 an hour
- 8 hour shift
- Supervising experience
- In-person
- Restaurant
- Disability insurance
- Dental care
Quick apply
6d
Kitchen Supervisor
Moxies —Ottawa, ON
- $18–$20 an hour
- Part-time
- In-person
- Leadership
- Restaurant
- Flexible schedule
Quick apply
MOXIES Kanata - Culinary Supervisor
Moxies —Ottawa, ON
- $18–$19 an hour
- Part-time
- In-person
- Leadership
- Restaurant
- Flexible schedule
Quick apply
Restaurant Supervisor
Chopp Chop Thai Street Food —Ottawa, ON
- $18.50–$21.00 an hour
- Full-time
- English
- Supervising experience
- Bachelor's
Quick apply
Experienced Pastry Chef
Tartelette Pastry & Cafe —Ottawa, ON
- From $22 an hour
- Overtime
- Cooking
- Bakery
- Organizational skills
- Store discount
Quick apply
5d
Experienced Pastry Chef
La Maison du Kouign-Amann —Ottawa, ON
- $20–$27 an hour
- Weekends as needed
- Bilingual
- Customer service
- Cooking
- Store discount
Quick apply
6d
Experienced Pastry Chef
Tartelette Bakery & Cafe —Kanata, ON
- From $20 an hour
- Overtime
- Cooking
- Bakery
- Organizational skills
- Store discount
Quick apply
10d
Seasonal Lead Line Cook
Ottawa Tennis & Lawn Bowling Club —Ottawa, ON
- $20–$23 an hour
- Weekends as needed
- Inventory management
- Sanitation
- Cooking
Quick apply

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Switchboard Operator
Sheraton Ottawa Hotel —Ottawa, ON
Promptly and efficiently answer all incoming calls, while addressing guests by name. Record and give wake up calls, ensuring that the correct guest room numbers…
$23.15 an hour
Quick apply
7d
Banquet Porter-Part-Time
Sheraton Ottawa Hotel —Ottawa, ON
Banquet Porters are expected to report, investigate and properly document all incidents and injuries to employees and guests, as well as any property damage or…
From $21.75 an hour
Quick apply

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Switchboard Operator

Sheraton Ottawa Hotel
Ottawa, ON

Quick apply

Job details

Full-time
7 days ago

Skills

Bilingual
French
Heavy lifting
Customer service
English
Analysis skills
Hospitality Management
Organizational skills
Multi-line phone systems
Guest services
Business
Communication skills
Hotel experience

Full job description

Telephone Operator - Switchboard

Reports to: Front Office Manager

Direct Reports: None

Position Purpose:

The Switchboard operator will provide our guests with consistent superior quality service in accordance to the Sheraton Brand Standards. Communicating in a manner which is welcoming, professional and courteous. This position will strive for to provide remarkable customer service experiences for each and every guest by understanding who our guests are and recognizing opportunities to exceed their expectations.

The switchboard operator will become the “Heart of House Concierge”. They will be familiar and knowledgeable of all hotel facilities, services and events including key brand programs. All guest requests are channeled through these agents. Switchboard agents shall have strong organizational skills, analytical abilities and shall maintain an excellent rapport with hotel guests and hotel associates through enhanced communication skills. Switchboard agents will respect guests welfare and security, ensuring all hotel guest information is kept private and verifying information prior to transferring any calls to guestrooms.

Authority

Day-to-Day Operations:

Maintain a warm and friendly demeanor at all times.
Promptly and efficiently answer all incoming calls, while addressing guests by name. Guests name is confirmed prior to transferring calls to the guestroom.
Must be effective at listening to, understanding and clarifying guest requests raised by guests or associates.
Enter all requests in Starguest response and assign to proper department for completion.
Provide follow up calls to the guests to thank them for bringing and all problems to our attention and ensuring that their problem or concern has been resolved.
Transfer internal and external calls to appropriate extensions/departments/individuals.
Record and give wake up calls, ensuring that the correct guest room numbers are taken use guest name when taking and giving wake up calls and offering second call.
Follow up on incomplete items in Starguest response to ensure all requests/calls and deficiencies have been completed.
Provide assistance to the Front Desk and Reservations Coordinator with making reservations, confirming and modifying reservations.
Print/email/fax credit card authorization forms and guest folios.
Has extensive knowledge of the Room Service and Beverage Menu and provides guests with further information than what is on the menu.
Provides a professional and immediate response to guests concerning all menu items and their preparation.
Takes orders, assigns orders to Room Service Server on duty and follows up on orders once delivered by Room Service.
Provide information about hotel and local area.
All other duties as assigned by Front Office Leadership Team.

Our People

Health and Safety:

Under the OHSA, Switchboard Operator required to ensure that:

Employees work in the manner and with the protective devices, measure and procedures required.
Employees use or wear the equipment, PPE or clothing required by the Sheraton Ottawa Hotel.
Employees are advised of the existence of any potential or actual danger to their well being of which the supervisor is aware.
Where prescribed, employees are provided with written instructions as to the measures and procedures to be taken for their protection.
Every reasonable precaution is taken for the protection of the employee and guest.

On a daily basis, Switchboard Operators are to reinforce and demonstrate a positive ‘Health & Safety’ attitude and working climate. Switchboard Operators are expected to report, investigate and properly document all incidents and injuries to employees and guests, as well as any property damage or loss of process as a result of the incident.

Physical Demands for this position:

Must be able to sit for extended periods of time, ability to lift heavy objects.
Ability to work flexible hours: days, evenings, weekends and holidays (as per seniority)

Other Key Skills:

Passionate about customer care
Excellent interpersonal and communication skills (written and verbal)
Enthusiasm and infectious energy
Attention to detail
High Standards
Winning mindset
Leadership
Team player
Ability to multi-task and prioritize competing demands
Life enthusiast

Experience and Requirements:

A minimum of 3 years guest services related experience in a related industry.

Previous hotel experience required.

Bilingualism (French and English) required.

Education:

Hospitality/Tourism/Business degree would be considered an asset.

Pay: $23.15 per hour

Experience:

hotel: 1 year (preferred)
customer service: 2 years (required)

Language:

French (preferred)
English (required)

Work Location: In person

Quick apply

Refine Your Search

front of house supervisor jobs in ottawa, on

Switchboard Operator

Lead, Front of House

Front of House Supervisor

Office Administrator

National 'HIRE A VETERAN DAY' - July 25 2024

Guest Experience Guide (Virtual Reality)

Guest Service Agent Part-time Fairfield Kanata

Retail Store Supervisor

Technician I, Animal Care

Guest Service Agent Part-time TPS Kanata

Back-of-House Supervisor

Wellness Worker

Club Bell Manager

Facilities Associate (Custodian) - Part-Time

Culinary Supervisor

FrontofHouse Supervisor

Kitchen Supervisor

MOXIES Kanata - Culinary Supervisor

Restaurant Supervisor

Experienced Pastry Chef

Experienced Pastry Chef

Experienced Pastry Chef

Seasonal Lead Line Cook

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