Ottawa, On Hotel & accommodations guest services staff Jobs – 35 Openings This Week

Guest Service Manager
Holiday Inn & Suites Kanata —Kanata, ON
- $60,000–$64,000 a year
- Weekends as needed
- Serving
- Windows
- Hotel
Quick apply
Guest Service Agent (Part-Time)-Moxy Ottawa Downtown
RIMAP Hospitality —Ottawa, ON
- $23.40 an hour
- Part-time
- Bilingual
- Customer service
- English
- Paid time off
- Flexible schedule
Quick apply
9d
Guest Service Agent (Part Time)
AC Marriott Ottawa —Ottawa, ON
- From $23.99 an hour
- Part-time
- Bilingual
- Customer service
- English
- Store discount
- Wellness program
Quick apply
Bilingual Guest Service Agent ( Full-Time )
FAIRMONT —Ottawa, ON
- $26.08 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- English
Quick apply
1d
Andaz Front Desk Host
Andaz Ottawa —Ottawa, ON
- $21.22 an hour
- Weekends as needed
- Hotel
- Presentation skills
- Front desk
14d
Switchboard Operator
Sheraton Ottawa Hotel —Ottawa, ON
- $23.15 an hour
- Weekends as needed
- Bilingual
- Heavy lifting
- Customer service
Quick apply
10h
Hotel Front Desk Clerk
Holiday Inn express & Suites Downtown Ottawa East —Ottawa, ON
- $17.60–$20.00 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
1d
Guest Service Agent
Sandman Hotel Group —Ottawa, ON
- $21.90 an hour
- Full-time
- Customer service
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
Agent(e) de réception
Quality Inn & Suites - Gatineau —Gatineau, QC
- From $18 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Paid time off
- Flexible schedule
Quick apply
1d
Guest service representative
Gray Collection —Ottawa, ON
- Weekends as needed
- Bilingual
- Hospitality
- Bar
- Profit sharing
Quick apply
Night Auditor - Courtyard By Marriott
HCC (Ottawa) LP. —Ottawa, ON
- $25.55 an hour
- Full-time
- Hotel
- Restaurant
Quick apply
2d
Night Auditor/Guest Service Associate
Wingate by Wyndham Kanata West Ottawa —Kanata, ON
- $19.60–$20.60 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Dental care
- Vision care
Quick apply
1d
Front Desk Concierge - casual
Wellington West Retirement Community —Ottawa, ON
- $18.74 an hour
- 8 hour shift
- Customer service
- English
- Microsoft Office
- Paid time off
Quick apply
Front Desk Agent - Hotel Operations
Hard Rock Hotel & Casino Ottawa —Ottawa, ON
- $20.05 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Quick apply
Night Auditor
Marriott International, Inc —Ottawa, ON
- $29.34 an hour
- Part-time
- No experience needed
- Hotel
- High school diploma or GED
Guest Service Agent Part-time Fairfield Kanata
Silver Hotel Group —Ottawa, ON
- $20.16 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Front Desk Associate
The Spa Day Retreat —Kanata, ON
- $19–$20 an hour
- Part-time
- Customer service
- Data entry
- In-person
Quick apply
Full Time - Guest Services Representative
Mahogany Salon and Spa - Stittsville —Stittsville, ON
- From $19 an hour
- Full-time
- Sales
- Customer service
- English
- Flexible schedule
Quick apply
1d
Guest Service Agent Part-time TPS Kanata
Silver Hotel Group —Ottawa, ON
- $20.05 an hour
- Part-time
- Hotel
- High school diploma or GED
- Cleaning
Quick apply
13d
Guest Service Manager (Full Time)
AC Marriott Ottawa —Ottawa, ON
- $60,000 a year
- Weekends as needed
- Bilingual
- Hospitality
- Heavy lifting
- Store discount
- Wellness program
Quick apply
Concierge
CLV Group —Ottawa, ON
- $21–$23 an hour
- Part-time
- Hospitality
- English
- Phone etiquette
Quick apply
13d
Concierge - Frontier, Gloucester, ON (8 Month Term)
Killam Apartment REIT —Ottawa, ON
- $19–$20 an hour
- Temporary
- Customer service
- Communication skills
Quick apply
12d
Agent(e) à la réception - Temps complet (Jour - soir - semaine - fin de semaine)
Four Points by Sheraton Gatineau-Ottawa —Gatineau, QC
- $22.38 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
- Dental care
- Paid time off
Quick apply
2d
Front Office Supervisor
Andaz Ottawa —Ottawa, ON
- Weekends as needed
- Customer service
- Hotel
- Administrative experience
- Tuition reimbursement
6d
Residence Services Representative
Campus Living Centres —Ottawa, ON
- $17.60–$18.00 an hour
- Part-time
- Customer service
- High school diploma or GED
- Communication skills
Quick apply
1d

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Guest Service Manager

Holiday Inn & Suites Kanata
Kanata, ON

Quick apply

Job details

Permanent

Skills

Serving
Windows
Supervising experience
Hospitality Management
Guest services
Business

Full job description

THE OPPORTUNITY:

Guest Services Manager

Pay range: 60,000$-64,000$

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE ROLE:

The Guest Service Manager position is generally responsible for managing and coordinating the activities of all Front Office employees (guest registration, security, telephone services and night audit) to ensure guest satisfaction and maximizing hotel profitability.

ACTIVITIES:

The duties of the Guest Service Manager include, but are not limited to the following:

Schedules guest service agents and security. Oversees their reviews, training and development of staff to achieve hotel service quality standards.
Oversees and participates in guest registration.
Motivates staff and establishes a productive working environment for hotel.
Achieves budgeted revenues and expenses and maximizes profitability related to the rooms department.
Achieves brand standards regarding guest satisfaction, recognition and enrollments. Passes all brand quality audits.
Assists revenue management with the implementation and execution of programs to ensure that the hotel’s room occupancy and Average Daily Rate objectives are met.
Analyzes and generates reports and communicates information to employees and appropriate departments.
Assembles, tracks and interprets financial and operational plans for the rooms department, to include the annual hotel budget.
Knowledgeable of hotel property, amenities, area attractions and transportation.
Maintains correct procedures for hotel accounting, credit control and handling of financial transactions.
Maintains procedures for security of monies, guest security and emergency procedures.
Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
Conducts training classes regarding safety, security, department procedures and service guidelines.
Fulfills Manager on Duty shifts.
Fulfills lobby duty shifts.
Ensures hotel is in compliance with all federal, provincial and local laws, including health and safety, ESA and human rights.

COMPETENCIES WE ARE SEEKING:

Must have a minimum 2 years of experience as a Guest Service Supervisor or Manager in a hotel setting with a strong knowledge of Revenue Management and Guest Service
Degree or Diploma in Hotel and Restaurant Management, Hospitality, Business Administration, ore related major from an accredited educational institution is an asset
Opera PMS experience is an asset, must be knowledgeable with Microsoft Window applications and other computer related programs
Proven Team Leader, professional presentation and excellent working relationships with all team members and guests
Must have a flexible schedule and be able to work evenings, weekends and holidays

A reasonable estimate of the current range is $60,000 to $64,000 (salary + performance-based bonus). Compensation determinations are based on several factors including but not limited to relevant skills; experience and training; licensure and certifications, work location and other business and organizational needs. The position may be eligible to participate in a discretionary annual bonus program, subject to the terms and conditions of the program. Any bonus award is contingent upon multiple factors, including individual and organizational performance

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in ottawa, on

Guest Service Manager

Guest Service Agent (Part-Time)-Moxy Ottawa Downtown

Guest Service Agent (Part Time)

Bilingual Guest Service Agent ( Full-Time )

Andaz Front Desk Host

Switchboard Operator

Hotel Front Desk Clerk

Guest Service Agent

Agent(e) de réception

Guest service representative

Night Auditor - Courtyard By Marriott

Night Auditor/Guest Service Associate

Front Desk Concierge - casual

Front Desk Agent - Hotel Operations

Night Auditor

Guest Service Agent Part-time Fairfield Kanata

Front Desk Associate

Full Time - Guest Services Representative

Guest Service Agent Part-time TPS Kanata

Guest Service Manager (Full Time)

Concierge

Concierge - Frontier, Gloucester, ON (8 Month Term)

Agent(e) à la réception - Temps complet (Jour - soir - semaine - fin de semaine)

Front Office Supervisor

Residence Services Representative

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