Ottawa, On Office administrator & customer experience coordinator Jobs – 12 Openings This Week

Office Administrator & Customer Experience Coordinator
Paul Davis Ottawa —Ottawa, ON
- $50,000–$60,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Dental care
Quick apply
7d
Office Administrator
ITK —Ottawa, ON
- $46,272–$57,840 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
Project Manager
Raymond EMC —Ottawa, ON
- From $95,000 a year
- Full-time
- Bilingual
- PMP
- Engineering
- Disability insurance
- Dental care
Quick apply
Project Management Administrator
ARS Responds Canada —Orleans, ON
- $50,000–$60,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Disability insurance
- Dental care
Quick apply
6d
Facility Manager
BGIS —Ottawa, ON
- $84,493–$105,616 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
Patient Coordinator - Bright Dental Centre, Russell, ON
123Dentist —Russell, ON
- $27–$30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
6d
Director of Operations
Ottawa Interlock Repair —Kanata, ON
- $110,000–$150,000 a year
- Full-time
- Hybrid work
- Bachelor's
- Quality Control
- Construction experience
- Dental care
- Paid time off
Quick apply
Patient Coordinator - Bright Dental, Russell, ON
123Dentist —Russell, ON
- $27–$30 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
6d
Project Manager
R.W. Tomlinson —Ottawa, ON
- $75,000–$120,000 a year
- Weekends as needed
- PMP
- Engineering
- Project management
- Dental care
- Tuition reimbursement
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Payroll Administrator
OZ Optics Ltd —Ottawa West, ON
Staff events - adult and children's holiday parties, Easter egg hunt, family summer barbecue, and soccer games. Best recreational facilities company can offer.
$60,000–$65,000 a year
Quick apply
Bilingual Office Administrator
Atlas-Apex Roofing (Ottawa) Inc. —Ottawa, ON
Reconciling, organizing and filing invoices and statements. Atlas-Apex has harnessed the power of technology, innovation and experience to provide the most…
$50,000–$70,000 a year
Quick apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Property Administrator (West Toronto)
The Minto Group —Toronto, ON
RRSP matching program and paid time off program to support your future and recharge. Process cash receipts/deposits; prepare resident accounts receivable…
$50,000–$55,000 a year
Quick apply
Project Management Administrator
ARS Responds Canada —Toronto, ON
Create work orders, purchase orders, change orders, reports, and related documentation. We offer a competitive compensation package that includes an extended…
$50,000–$60,000 a year
Quick apply
14d

Show more jobs in cities nearby

I want to receive the latest job alerts for office administrator & customer experience coordinator in ottawa, on

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Office Administrator & Customer Experience Coordinator

Paul Davis Ottawa
Ottawa, ON

Quick apply

Job details

Full-time
7 days ago

Benefits

Dental care
Company events

Skills

CRM software
Customer service
Restoration
Filing
Microsoft Office
Administrative experience
QuickBooks
Construction experience
Communication skills

Full job description

Benefits:

Dental insurance
Health insurance

Office Administrator & Customer Experience Coordinator

Position Summary

A mind built for excellence. A spirit built for serving the customer.

Paul Davis Restoration Ottawa & Lanark is looking for an energetic, organized, and customer-focused professional to join our growing team.

As the Office Administrator & Customer Experience Coordinator, you are the first impression of our company. You will manage emergency intake, customer communication, office administration, scheduling support, and assist multiple departments to ensure projects move smoothly from the first phone call through final completion.

No two days are the same. One moment you may be helping a homeowner experiencing a flooded basement, while the next you're coordinating meetings, assisting Project Managers, supporting accounting, or helping prepare for a CAT (Catastrophe) response.

If you thrive in a fast-paced environment, enjoy helping people, and love being organized, we'd love to meet you.

Primary Responsibilities

Customer Service & Emergency Intake

Answer all incoming telephone calls professionally and empathetically.
Respond to emergency calls and gather critical loss information.
Create new jobs in RMS.
Dispatch emergency service requests.
Escalate emergencies appropriately.
Coordinate after-hours handoffs.
Greet customers and visitors.
Monitor the general office email.
Respond to online inquiries.
Maintain excellent first-call customer experience.
Route calls efficiently throughout the organization.

Customer Experience

Send Customer Information Packages.
Schedule customer appointments.
Confirm appointments.
Coordinate access with homeowners, tenants, property managers and adjusters.
Follow up with customers regarding outstanding items.
Handle customer concerns professionally.
Support customer satisfaction initiatives.
Assist with Google Reviews and customer feedback.
Ensure work authorizations are received.
Maintain professionalism during stressful customer situations.

Administrative Support

Support the General Manager and Operations team.
Prepare correspondence and reports.
Assist with meeting preparation.
Maintain office supplies.
Receive deliveries.
Organize office filing systems.
Maintain digital project records.
Assist HR with onboarding paperwork.
Coordinate employee uniforms and PPE.
Assist with company events.
Maintain training records.
Support health & safety documentation.
Coordinate boardroom bookings.
Assist with vehicle and equipment administration.
Help prepare management reports and dashboards.

Operations Support

Assist Project Managers with administrative tasks.
Create work orders.
Create purchase orders.
Update project files.
Track customer documentation.
Support scheduling activities.
Coordinate subcontractor appointments.
Monitor project milestones.
Help ensure documentation is complete.
Assist with closeout packages.
Support compliance documentation.
Coordinate permit documentation.
Assist with deficiency tracking.
Support production meetings.

Accounting Support

Assist with invoice routing.
Track missing vendor invoices.
Support collections administration.
Help maintain customer files.
Verify supporting documentation.
Assist with job closeouts.
Coordinate certificates of completion.

CAT (Catastrophe) Response

During CAT events this role becomes mission critical.

Responsibilities include:

High-volume emergency intake.
Dispatch support.
Customer updates.
Resource tracking.
Scheduling assistance.
Administrative support for emergency operations.
Tracking inspection counts.
Supporting production reporting.
Assisting leadership with daily CAT reporting.
Helping coordinate surge staffing.

Qualifications

2+ years customer service or administrative experience.
Excellent telephone skills.
Strong Microsoft Office skills.
Excellent written communication.
Strong attention to detail.
Comfortable multitasking.
Able to prioritize quickly.
Professional demeanor.
Restoration or construction experience considered an asset.
Experience with RMS, Encircle, QuickBooks or CRM systems considered an asset.

Success Looks Like

Customers receive exceptional service.
Calls are answered promptly.
Emergency jobs are dispatched accurately.
Office runs efficiently.
Documentation is complete.
Team members receive timely support.
Customers consistently recommend Paul Davis.

Quick apply

Refine Your Search

office administrator & customer experience coordinator jobs in ottawa, on

Office Administrator & Customer Experience Coordinator

Office Administrator

Project Manager

Project Management Administrator

Facility Manager

Patient Coordinator - Bright Dental Centre, Russell, ON

Director of Operations

Patient Coordinator - Bright Dental, Russell, ON

Project Manager

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for office administrator & customer experience coordinator in ottawa, on

Job seeker tools

Employer Tools

Browse

Stay Connected