Village Green Dental Care is looking for an Orthodontic Coordinator to join our team in Kanata. This is a hybrid front desk role with additional clinical and financial responsibilities.
The Orthodontic Coordinator will collaborate closely with both the front desk and clinical teams, playing a key role in overseeing and closing treatment cases. This individual should be friendly, personable, and confident, with a natural ability to present and promote treatment plans effectively. As a client-facing position, exceptional communication and interpersonal skills are essential. The ideal candidate will be comfortable using technology or eager to learn, including messaging platforms, CRM workflows, and 3D imaging software.
Village Green Dental Care is a modern, fully digital, independently owned practice with a strong reputation for delivering outstanding patient experiences in a welcoming and supportive environment.
What We Offer
At Village Green Dental Care, we’ve created a practice designed to support both patients and team members. When you join our team, you’ll benefit from:
A Highly Rated Practice:
- The highest-rated dental office in Kanata
- Over 1,000 five-star Google reviews from satisfied patients.
Modern Digital Dentistry:
- Fully digital workflows and charting systemsAI-supported X-ray analysis
- 3D printing
- Voice-activated charting
- Digital charting systems
- CEREC and other advanced digital solutions
A Supportive Team Environment
- Independently owned practice
- Collaborative and respectful team culture
- Dedicated sterilization technician supporting clinical efficiency
- Leadership that values professionalism, kindness, and teamwork
Competitive Compensation
- Top-of-market compensation for the right candidate
- A practice known for strong team retention and high employee satisfaction
Work Schedule:
- Monday: 7:00 AM - 3:00 PM
- Tuesday: 7:00 AM - 3:00 PM
- Wednesday: 7:00 AM - 3:00 PM
- Thursday: 7:00 AM - 3:00 PM
- Friday: 9:00 AM - 5:00 PM
This is a hybrid role, with four days per week dedicated to a combination of front desk responsibilities and orthodontic coordinator administrative tasks. Fridays are reserved exclusively for orthodontic consultations, which will be conducted both virtually and in person, with in-person consultations held once per month.
What You’ll Do
As an Orthodontic Coordinator, you will play a key role in delivering an exceptional patient experience while supporting both the front desk and clinical teams.
Daily responsibilities include:
Front Desk:
- Administrative tasks
- Answer phones, emails, and text messages
- Check patient in/out
- Send insurance claims
- Take payments from customers
- Check voicemails and follow up on any missed calls
- Schedule patient appointments
- Participate in Daily huddles with Admin team
Orthodontic Coordinator:
- Review all patient correspondence through Orthodontic Portal
- Review all photo submissions and alert Orthodontist to any treatment discrepancies
- Use CRM software to ensure all leads are followed up on in a timely manner
- Order Cases under the direction of the Orthodontist
- Follow up on order tracking to ensure all cases delivered in a timely manner
- Audit schedule for upcoming Ortho appointments to ensure smooth patient flow
Weekly responsibilities include:
Front Desk:
- Participate in Weekly reception meetings with Admin Team
- Participate in Weekly 1:1 call with CTO/Admin Lead to review progress
Orthodontic Coordinator:
- Audit all consultations for required information, including x-rays, smile photos, insurance coverage details, and patient history
- Prepare and present treatment, both virtually and in person, for all consultations and have patients accept proposed treatment
- Finalize payment details, have patient complete contract, and schedule patients for treatment start
- Ensure all payments for treatment are received and posted
- Administrative tasks
- Check patient in/out
- Send insurance claims
- Take payments from customers
- Answer phones, emails, and text messages
- Check voicemails
- Follow up on any missed calls
About You
You are positive, organized, and reliable, and you enjoy working in a busy clinical environment. You take pride in supporting your team and helping create an excellent experience for every patient who walks through the door.
You thrive in a fast-paced collaborative setting and bring professionalism, attention to detail, and a patient-focused mindset to your work each day. Previous dental experience is strongly preferred but not required. Fluency in additional languages, particularly French, is also considered a strong asset, though not mandatory.
Job Type: Full-time
Pay: $19.13-$31.12 per hour
Benefits:
Ability to commute/relocate:
- Kanata, ON K2K 2Z9: reliably commute or plan to relocate before starting work (required)
Experience:
- Dental office: 1 year (preferred)
Work Location: In person
