Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.
And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.
If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.
Position Summary
Your primary responsibility as a
Debt Solutions Manager is to speak with potential clients to help them resolve their financial situation through the services offered by Farber.
You will receive live call transfers from our Client Service Team and external referral sources and immediately speak to the potential client over telephone or video; while reviewing each case to provide guidance, options, and solutions. You will strive to be a high-performing individual and your success will be measured by how you meet and exceed your goals and targets.
Our clients are our main priority, and we work as a team to get them the help they need to build a financially positive future.
Flexibility to work during and outside standard office hours is required.
Responsibilities
- Handling inbound calls from potential clients to determine if one of our services (bankruptcy and consumer proposal) are best suited to resolve their specific financial situation and redirecting clients to appropriate resources and affiliates when our solutions are not suitable.
- Work with a team of professionals that provide a boutique service offering for individuals with high income tax debt or high levels of unsecured debt.
- Assisting with the negotiations of complex filings between a client and their respective creditors.
- Meeting and exceeding performance metrics and measurement benchmarks related to conversion rates.
- Striving to improve against metrics and increase conversion rates while balancing this with the need to ensure client satisfaction.
- Creating a superior customer experience through engagement, listening, and understanding the needs of potential clients; and showing compassion and empathy while guiding the clients through their options.
- Developing, maintaining and applying the learned knowledge of our specialized industry.
- Working closely with all support functions to ensure optimal employee and client journeys are accomplished.
- Effective and ongoing communication with clients during the initial stages of an engagement to ensure successful enrollment into one of the Farber offerings.
- When applicable, prepare all necessary regulatory documents required to file either the bankruptcy or proposal.
- Arranging final meetings with clients to sign all required documents which are forwarded to the centralized Farber Administration team and work with them to resolve any outstanding issues.
- Cultivating relationships with external referrals and lead sources and managing and liaising with these relationships.
- Handling communication of significant issues with clients.
- Attending training, team meetings, and Farber events as required.
- Developing a positive perception of the Farber brand in the market.
Qualifications
- Post-secondary degree or diploma with a focus in Sales, Business, Finance, or a related field
- 5+ years of experience in insolvency as a client facing advisor.
- Familiarity with various insolvency engagements including Division I Proposals.
- Currently enrolled in or interest in enrolling in the Chartered Insolvency and Restructuring Professional designation is an asset.
- You are motivated to succeed while maintaining highly professional and ethical standards, high personal standards of integrity, honesty, empathy and trustworthiness.
- Strong interpersonal skills with an ability to connect and empathize with others.
- Excellent time management skills to ensure clients’ needs are being actively heard and met.
- A quick learner with strong problem-solving skills and the ability to identify solutions to meet specific individual needs.
- Excellent verbal and written communication skills.
- High computer literacy including the ability to learn new programs and previous experience using Microsoft Office (Outlook, Excel, Word)
- Strong organizational skills and the ability to operate with a sense of urgency and focus.
Position: Debt Solutions Manager
Location: Preferably hybrid (GTA), open to remote across Canada
Industry: Financial Services
Department: Asian Practice
Employment Type: Permanent/Fulltime
Salary: $60,000-$70,000 + Bonus
Benefits, and Perks
- Flexible work model
- Vacation and wellness days
- Extended health and dental coverage, plus virtual doctor services
- Employee Assistance Program and mental health resources
- Company-matching retirement savings plan
- Financial support for professional development
- Annual company events
- Exclusive access to perks and discounts
Our Culture at Farber
At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.
Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in, creating a workplace where everyone can show up as their authentic selves.
Farber encourages applications from all qualified candidates who represent the diversity of Canada.
- If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at [email protected].
We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.