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Grey County’s Information Technology department is hiring a Business Analyst. This is a permanent full-time position that offers comprehensive pension and benefit plan as well as a hybrid work environment. This job posting is for an existing vacancy.
Applications will be accepted until Monday, June 22, 2026 at 11:59 pm.
Purpose
Under the direction of the Business Solutions Manager, the role of the Business Analyst is to work with business leaders across the county to ensure their use of technology and development of new technology projects is defined, optimized, and aligned with measurable business outcomes.
The Business Analyst will lead business process mapping and business process optimization exercises with other staff from the Business Solutions Team using lean and agile methodologies. Business process mapping and optimization activities will be delivered both opportunistically (e.g. improvement of existing processes), and strategically as part of large technology projects.
The Business Analyst will assist with the development of strategic technology road map for core functional areas such as asset management, finance, and corporate services. Their research and expertise will be used to identify opportunities to improve service delivery, for both internal and resident-facing services.
The Business Analyst will use proven communication skills to present their assessments to a variety of audiences, both technical and non-technical, including project steering committees, the technology working groups and the senior management team.
Responsibilities
Key Duties and Responsibilities
- Leads the engagement with business to elicit, analyze and document the project requirements to deliver the Business Case, User Stories and Business Requirement documents.
- Translate business needs into technology solution requirements, Statement of Work to facilitate solution alignment with fit for purpose architecture.
- Functions as a key project stakeholder on large strategic corporate projects and initiatives.
- Negotiates innovative business solutions that satisfy customer needs, are consistent with architectural guidelines, and conform to security standards.
- Works with business to map as-is and to-be processes specific to project.
- Works with multiple stakeholders to assess the impact of proposed solutions, facilitate deployments and minimize disruption to services.
- IT performance / KPI reporting - working with the IT Management Team to define effective measures for ensuring business outcome from project delivery.
- Support IT Management in preparing and communicating solution designs, current state, target state, and technology road maps.
- Other duties as assigned.
Skills for the Information Age (SFIA) Alignment
Skill Count Code Level
Business Process Improvement BPRE 5
Business Situation Analysis BUSA 6
Business Modelling BSMO 5
User Experience Analysis USEV 6
User Research URCH 5
Methods and Tools METL 4
Measurement MEAS 4
Emerging Technology Monitoring EMRG 5
Data Modelling and Design DTAN 4
Business Process Improvement
Creating new and potentially disruptive approaches to performing business activities.
- Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity.
- Advises on the approach and techniques to be used for business situation analysis. Ensures holistic view adopted to identify and analyze wide-ranging problems and opportunities.
- Engages and collaborates with a wide range of stakeholders, including those at the management level. Gains agreement from stakeholders to conclusions and recommendations.
- Contributes to definition of organizational standards and guidelines for business situation analysis.
Business Situation Analysis
Investigating business situations to define recommendations for improvement action.
- Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity.
- Advises on the approach and techniques to be used for business situation analysis. Ensures holistic view adopted to identify and analyze wide-ranging problems and opportunities.
- Engages and collaborates with a wide range of stakeholders, including those at the management level. Gains agreement from stakeholders to conclusions and recommendations.
- Contributes to definition of organizational standards and guidelines for business situation analysis.
Business Modelling
Producing abstract or distilled representations of real-world, business situations.
- Produces models in support of the business strategy.
- Has in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approaches and influences customers accordingly.
- Develops bespoke models for unusual contexts.
- Responsible for planning and coordinating team modelling activities and for ensuring the quality of their work.
User Experience Analysis
Validating systems, products or services against user experience goals, metrics and targets.
- Champions high standards in user interaction with the organization’s systems, products and services including involvement of users in evaluation activities.
- Specifies standards and methods for security, usability and accessibility and ensure that this is addressed in future designs.
- Develops or sources resources and capabilities to conduct effective user experience evaluation, including specialist user-centred facilities and communities of users. Leads the provision of input and resources for future user research.
- Collaborates with internal and external partners to facilitate an effective evaluation of systems, products and services.
User Research
Identifying users' behaviours, needs and motivations using observational research methods.
- Plans and drives user research activities providing expert advice and guidance to support the adoption of agreed approaches.
- Determines the approaches to be used for including users in generative research.
- Leads the collection and analysis of user research data. Synthesises research, develops insights and presents conclusions to inform decision-making and drive actions.
- Contributes to the development of organizational methods and standards for user research.
Methods and Tools
Ensuring methods and tools are adopted and used effectively throughout the organization.
- Provides advice and guidance to support the adoption of methods and tools and adherence to policies and standards.
- Tailors processes in line with agreed standards and evaluation of methods and tools.
- Reviews and improves usage and application of methods and tools.
Measurement
Developing and operating a measurement capability to support agreed organizational information needs.
- Identifies and prioritizes appropriate measures, scales, and targets.
- Supports projects, functions or teams in the development of measurement methods.
- Specifies base and derived measures which support agreed information needs. Specifies how to collect and store the data for each required measure. Provides guidance on collection of data.
- Designs reports and reporting formats.
Emerging Technology Monitoring
Identifying and assessing new and emerging technologies, products, services, methods and techniques.
- Monitors the external environment to gather intelligence on emerging technologies.
- Assesses and documents the impacts, threats and opportunities to the organization.
- Creates reports and technology roadmaps and shares knowledge and insights with others.
Data Modelling and Design
Developing models and diagrams to represent and communicate data requirements and data assets.
- Investigates enterprise data requirements where there is some complexity and ambiguity.
- Plans own data modelling and design activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives.
- Provides advice and guidance to others using the data structures and associated components.
Working Conditions
Generally, works in a hybrid home office/County office environment, with infrequent travel throughout the corporation. Position requires intense concentration on screens and text for research, assessment, and documentation. Work is subject to some interruption.
The Business Analyst regularly attends meetings to gather project and process information, interview other staff in the County, and present assessment results to other teams. Some meetings require physical attendance.
Usual working hours are based on thirty-five per week core hours.
Contacts
Internal Working Relationships
The position works closely with users at all levels throughout the organization, often on long projects with complex subject matter.
External Working Relationships
External working relationships involve the County’s network support contractors, other suppliers and agencies. The IT Department staff represents the County in the maintenance of the system’s integrity, while ensuring that provincial (e.g., Ministry of Community and Social Services and Ministry of the Attorney General) requirements are met.
Knowledge and Skill
- Completion of a degree or diploma in business administration, or related discipline, with 3 to 5 years’ experience in a similar role.
- Training and experience with lean techniques, or a willingness to undertake lean training within 6 months of accepting position.
- Strong understanding and proven knowledge of technology concepts.
- Experience performing duties related to business systems analysis including data management, business reporting and process re-engineering.
- Experience conducting interviews with staff and business leads to elicit business process information, project requirements, and user experience.
- Sound analytical and problem-solving skills applied, with proven experience applying to technical systems, design, processes, and experience.
- Foundational training in project management concepts would be considered an asset.
- Considerable experience working with enterprise applications, gathering requirements, preparing Statement of Work, and implementing technology solutions to improve efficiency and/or service levels, preferably in a municipal environment.
- Certification with the IIBA (ECBA, CCBA, or CBAP) or PMI (PMI-BPA) would be considered an asset.
Impact of Error
The Business Analyst works closely with staff throughout the County to document, design, and improve business processes, both as routine work and as part of larger projects and initiatives. Errors in work could lead to poor documentation, incorrect assessments of current states, and recommendations that fail to meet business objectives or increase process efficiency. Such errors have the potential to damage the County both financially and reputationally.
The Business Analyst will occasionally have access to confidential information at the County, regrading both sensitive data and strategic direction.
Grey County is proud to be an equal opportunity employer, and promotes a culture of respect where all team members are valued for their unique talents, knowledge and lived experiences.
Accommodations are available for all parts of the recruitment process. Applicants are encouraged to outline accommodation needs when submitting their application. If alternate methods of application are required, candidates can email
[email protected].
This recruitment process does not use artificial intelligence (AI) to screen, assess, or select applicants. All applications are reviewed and evaluated by our hiring team.
While we thank all candidates for their interest, only those selected for an interview will be contacted.
Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act, and will be used only to determine eligibility for employment.
Based on the nature of the position, pre-employment screening may be required including but not limited to; Criminal Record Searches, Financial Credit Inquiries; Educational and Credential Verification; Driver’s Abstracts; Drug/Alcohol Testing; Pre-Medical Testing and Investigative Employment References.
