Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.
As part of the GMS family of companies since 2018, Watson Building Supplies is Ontario’s premier distributor of construction related materials. Whether it’s a small home renovation or a large-scale development project, our team at Watson works together to ensure a safe, efficient, and positive experience during every delivery or interaction. As the industry leader in the markets we serve, we continually strive to exceed our customers' expectations with unparalleled service, quality, safety, and the widest product offerings in our business. Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment.
For more information about our family of companies, please visit Watson Building Supplies or www.gms.com.
Position Summary:
We are seeking a Customer Service Representative/Dispatcher who is passionate about providing exceptional service and thrives in a fast-paced, hands-on environment. This role involves assisting customers with their building supply needs through daily interactions in person, over the phone, and via email. The ideal candidate will build strong relationships with customers while supporting sales and dispatch functions.
Key Responsibilities
- Process sales orders accurately and efficiently.
- Build and maintain strong customer relationships to enhance loyalty and repeat business.
- Assist Outside Sales Reps with job quoting and administrative support.
- Engage in business development by contacting dormant accounts to promote products and services.
- Develop a solid understanding of our product offerings to provide expert guidance to customers.
- Handle customer objections and provide solutions to meet their needs.
- Clearly communicate product/service benefits, pricing, and credit terms, and prepare relevant documentation (sales orders, reports, etc.).
- Manage store administration, including invoicing, inventory accuracy, and cycle counting.
- Oversee open document management, including purchase orders (POs), sales orders (SOs), transfers, and credits.
- Ensure timely and professional communication of issues and successes with management.
- Adhere to company policies, procedures, and industry regulations.
- Act as a brand ambassador, maintaining professionalism with both customers and colleagues.
- Other duties as assigned.
Dispatch Key Responsibilities
- Coordinate the delivery team.
- Tracking and communicating delivery information to operations, warehouse, delivery teams and customers.
- Work with other team members to ensure delivery success.
- Inventory management.
- Document and report on required metrics and activities.
- Communicate issues and successes to superiors in a timely manner.
- Communicate all information and instructions respectfully.
- Assist with loading and unloading trucks in the warehouse when needed.
- Assist with deliveries at job sites when needed.
- Act as an ambassador of the company with all employees and customers
- Follow all regulations, company policies, and procedures.
- Other duties as assigned.
Skills and Qualifications
- Secondary education in business, commerce, supply chain management, management, or equivalent experience and on the job training.
- Valid forklift certification and experience are required.
- Minimum of a valid G-class license with a good driving record - DZ class is preferred
- Self-motivated with the ability to take initiative and work independently.
- Strong team player with excellent organizational skills and attention to detail.
- Previous experience in the building materials industry is preferred but not required.
- Excellent written and verbal communication skills.
- Tech-savvy with the ability to navigate industry-related software and tools.
- Ability to manage pressure, meet deadlines, and handle customer demands efficiently.
Benefits
- Health benefits - including drug coverage, practitioner, dental, vision, disability, and life insurance.
- Retirement savings (pension or other) are provided.
- Perks - Company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more
If you feel we are a good fit for your career goals and skillset, we invite you to apply and look forward to reviewing your application. As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.
We are an equal opportunity employer.
