General Manager – Growing Consumer Products Company
Location: Heathcote, ON (Blue Mountains)
Compensation: $85,000–$100,000 based on experience, plus performance incentives and growth opportunities
Looking for a challenge?
Do you thrive in a fast-paced environment where no two days are exactly the same?
Are you someone who naturally takes ownership, enjoys leading people, tracking performance, solving problems, and turning ideas into action?
Do you enjoy setting goals, creating accountability, building systems, and helping teams perform at their highest level?
We're not looking for someone to simply manage the business. We're looking for someone who wants to help build it.
This role is ideal for a leader who enjoys creating structure, developing people, improving performance, and helping a growing business reach its next level.
If you're looking for a leadership role where you can make a meaningful impact, help guide a growing business, and play a key role in shaping its future, we'd love to meet you.
This is not a corporate management position where every day follows the same playbook.
This is a hands-on leadership opportunity within a growing entrepreneurial business where adaptability, initiative, accountability, and strong people leadership are essential.
One day you may be helping reorganize production priorities. The next day you may be supporting a staffing decision, improving inventory processes, preparing for a major wholesale order, helping coordinate a retail promotion, or implementing a new operational system.
The ability to adapt, prioritize, communicate, and lead through change is critical.
About the Role
Serendipity Soy Candles is a proudly Canadian company with more than 20 years of history creating moments and memories through candlelight.
From our production facility in Heathcote and retail store in Collingwood, we manufacture, wholesale, retail, and ship thousands of candles across Canada. Our business includes e-commerce, wholesale partnerships, corporate gifting, custom products, workshops, and special events.
We are seeking a General Manager to oversee the day-to-day operations of our growing business, including production, fulfillment, inventory, staffing, team development, and operational planning.
Working directly with the owner, you will play a key role in helping lead the next stage of growth while ensuring the business runs efficiently and effectively each day.
This role is ideal for someone who enjoys building strong teams, creating structure, improving systems, driving accountability, and helping businesses grow.
What Success Looks Like
Within your first year:
- Team members understand expectations and are held accountable.
- Production schedules are organized and consistently achieved.
- Inventory is proactively managed.
- Orders are completed accurately and shipped on time.
- Communication across departments improves.
- Operational issues are identified and solved before becoming major problems.
- Systems and processes become stronger and more efficient.
- Team performance improves through coaching, leadership, and accountability.
- Day-to-day operations are running smoothly, allowing ownership to focus on strategic growth, product development, and brand expansion.
Key ResponsibilitiesLeadership & Team Development
- Lead and support production, fulfillment, retail, and administrative teams.
- Foster a culture of accountability, ownership, teamwork, and continuous improvement.
- Conduct regular team meetings, coaching conversations, and performance discussions.
- Assist with hiring, onboarding, training, and employee development.
- Address challenges and performance concerns professionally and effectively.
Operations Management
- Oversee daily production planning and workflow.
- Coordinate priorities across departments and ensure resources are aligned appropriately.
- Monitor inventory levels, purchasing requirements, and production needs.
- Improve systems, communication, and operational efficiency.
- Ensure customer orders are completed accurately and on time.
- Identify bottlenecks and implement practical solutions.
Business Performance
- Track operational goals, performance metrics, and key business indicators.
- Monitor productivity and team performance.
- Assist with planning, forecasting, and operational decision-making.
- Recommend improvements that increase efficiency, accountability, and profitability.
- Provide regular updates and recommendations to ownership.
The Ideal Candidate
You are someone who:
- Takes ownership rather than waiting for direction.
- Enjoys leading people and helping them succeed.
- Is comfortable having difficult conversations when necessary.
- Balances empathy with accountability.
- Remains calm under pressure.
- Is highly organized and detail-oriented.
- Thinks strategically but can execute tactically.
- Communicates clearly and confidently.
- Adapts quickly when priorities change.
- Enjoys solving problems and improving systems.
Experience
- 5+ years of leadership experience.
- Experience managing teams and day-to-day operations.
- Strong organizational and problem-solving abilities.
- Experience improving systems, processes, and team performance.
- Experience leading through growth and change.
Experience in manufacturing, retail, distribution, logistics, hospitality, consumer products, or other operational leadership environments is considered an asset.
Why Join Us?
- Leadership role with significant influence and autonomy.
- Opportunity to work directly with the founder of an established Canadian brand.
- Ability to make a meaningful impact on the future of the business.
- Diverse and engaging work where no two days are the same.
- Beautiful Blue Mountains location.
- Long-term growth and advancement opportunities.
- Opportunity to help shape the next stage of an entrepreneurial success story.
Please apply with your resume and complete the screening questions provided.
Pay: $85,000.00-$100,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Store discount
Application question(s):
- Tell us about a time when priorities suddenly changed and you had to reorganize a team, workflow, schedule, or project. What happened, and how did you handle it?
- Describe a situation where you inherited or worked with a team that was struggling with accountability, performance, or communication. What specific actions did you take, and what was the outcome?
- As a leader, how do you balance supporting employees while also holding them accountable for performance and results?
- Tell us about a difficult conversation you had to have with an employee or team member. What was the situation, and how did you approach it?
- If you joined Serendipity Soy Candles, what would your priorities be during your first 90 days?
- Why does this opportunity interest you, and what specifically attracted you to this role?
Work Location: In person
