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Relief Residential Support Worker- Assigned line
Women's Crisis Services of Waterloo Region —Kitchener, ON
- From $26.06 an hour
- Part-time
- CPR Certification
- Master's degree
- Bachelor's
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12d

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Relief Residential Support Worker- Assigned line
Women's Crisis Services of Waterloo Region —Kitchener, ON
Valid driver’s license, access to a reliable vehicle, and sufficient insurance coverage. WCSWR also delivers a robust, region-wide outreach program supporting…
From $26.06 an hour
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Relief Residential Support Worker- Assigned line

Women's Crisis Services of Waterloo Region
Kitchener, ON

Quick apply

Job details

Part-time
12 days ago

Skills

Computer operation
CPR Certification
Master's degree
Bachelor's
First Aid Certification
Psychology
Organizational skills
Social Work
Communication skills
Driving Licence

Full job description

Do you believe everyone deserves to live free from violence and abuse?Do you bring a feminist, anti-oppressive, and survivor-centered approach to your work?Are you passionate about supporting women and children as they move beyond violence?If so, Women’s Crisis Services of Waterloo Region (WCSWR) invites you to apply. Position DetailsPosition Title: Relief Residential Support Worker- Assigned lineLocations: Anselma House – Kitchener, Haven House – CambridgeEmployment Status: Casual, assigned relief line (days, evenings, overnights- awake, weekends)Hourly Wage: $26.06 per hour, as per UNIFOR Local 302 Collective Agreement Assigned relief lines are ongoing, recurring schedules. Successful candidates are expected to be available and commit to the full rotation of their assigned line. Shift Definitions:Relief Residential Support Workers may be scheduled for the following shift types, rotating between Kitchener and Cambridge location:

Day shifts: typically start at 7:30 a.m. or 8:00 a.m.
Night shifts (overnights): typically start at 11:30 p.m. or 12:00 a.m.

Exact start times may vary by site and operational needs and will be confirmed during scheduling.
Rotating Line – Nights Off Days Off (Repeating)

Initial Rotation Example:
Saturday & Sunday: Night shifts
Following weekend: Off
Next Saturday & Sunday: Day shifts

About the RoleRelief Residential Support Workers provide trauma-informed, survivor-centered support to women and children living in emergency shelter due to domestic violence.
Key responsibilities include:

Providing crisis line and in-shelter emotional support
Supporting safety planning, risk assessment, and ongoing needs assessment
Facilitating one-to-one and group-based support activities
Supporting women and children to adapt to communal living environments
Providing referrals, advocacy, and discharge planning
Supporting residents’ transitions toward safety and independence

Relief staff must be flexible and able to work evenings, weekends, and overnight shifts as required by their assigned line.
Required Qualifications & Experience

Bachelor of Social Work (BSW), Master of Social Work (MSW), Psychology degree or
Social Service Worker (SSW) diploma with related experience in the Violence Against Women (VAW) sector
Experience working in a residential or shelter-based setting
Demonstrated ability to apply feminist, anti-racist, and anti-oppressive frameworks in practice
Strong crisis management, de-escalation, and decision-making skills
Knowledge of the impacts of abuse on women and children
Excellent interpersonal, verbal, and written communication skills
Strong organizational skills and ability to manage multiple competing demands
Proficiency with basic computer software

Assets

Experience providing crisis intervention, trauma-informed, and harm-reduction support
Experience conducting risk assessments and ongoing safety planning
Experience working with interpreters
Knowledge of and ability to access community resources
Valid First Aid/CPR-C and Naloxone certification (training provided if required)
Ability to communicate in two or more languages
Valid driver’s license, access to a reliable vehicle, and sufficient insurance coverage

Employment Requirements

Successful completion of a Vulnerable Sector Police Record Check

Who We Are

Women’s Crisis Services of Waterloo Region (WCSWR) provides emergency shelter and outreach support to women and children moving beyond violence
We operate two 24/7 shelters: Anselma House (Kitchener) & Haven House (Cambridge)

We are more than shelter. WCSWR also delivers a robust, region-wide outreach program supporting families impacted by domestic violence. WCSWR supports women, transgender, and gender-diverse individuals.
Why Work at WCSWR?

A passionate, values-driven team
A supportive and inclusive workplace culture
Leadership committed to continuous improvement and listening to staff feedback
Ongoing learning and professional development opportunities
Programs focused on staff wellness, engagement, and growth

Additional Information

This posting reflects an existing vacancy.
Artificial intelligence may be used to screen, assess, or select applicants during the hiring process.

Women’s Crisis Services of Waterloo Region is an Equal Opportunity Employer. We welcome applications from racialized persons, Indigenous persons, persons with disabilities, members of ethnic minorities, and persons of minority sexual orientations and gender identities.
Applicants requiring accommodation at any stage of the recruitment process may contact, in confidence: Caitlin Ramcharitar, Human Resources Manager ([email protected])

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