SPA COORDINATOR
Come work at an awe-inspiring Oceanside property overlooking the Salish Sea, surrounded by 22 acres of tranquil forest.
Tigh-Na-Mara is home to the Grotto Spa, voted #1 Spa in British Columbia, two award-winning restaurants, 10,000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive resort recreation program, 3 km of sandy beach, and some of the warmest ocean swimming waters in Canada.
Tigh-Na-Mara is a wonderful place to play and to work.
JOB SUMMARY
Reporting to the Spa Guest Services Manager, Spa Coordinators help create a welcoming, relaxing, and exceptional experience for every Grotto Spa guest.
This guest-facing role is responsible for welcoming and assisting guests, coordinating spa appointments, providing information about spa services and amenities, supporting retail sales, and helping maintain a clean, organized, and tranquil spa environment.
WHAT TIGH-NA-MARA OFFERS YOU
- Competitive wages and eligible Team Member benefits.
- Comprehensive training and development opportunities.
- Opportunities for internal growth and promotion.
- Team Member perks and discounts throughout the resort, including Pines Gift Shop, Cedars Restaurant, and the Grotto Spa.
- Access to resort amenities, including the pool and fitness facilities.
- A supportive and inclusive work environment.
- The opportunity to work alongside an amazing team.
RESPONSIBILITIES
- Welcome and assist guests with warmth and professionalism.
- Coordinate and confirm spa appointments accurately and efficiently.
- Provide knowledgeable information about spa services, products, and amenities.
- Support retail sales and maintain clean, organized, and inviting product displays.
- Help ensure guest areas are clean, stocked, organized, and ready for use.
- Process guest payments and check-outs accurately using the Spa's point-of-sale system.
- Respond to phone and guest inquiries promptly and professionally.
- Maintain awareness of guest schedules and special requests to support personalized service.
- Participate in Team Member meetings and ongoing training to maintain exceptional service standards.
QUALIFICATIONS
- Available to work a flexible full-time schedule, including days, evenings, weekends, and holidays.
- Excellent communication, organizational, and multitasking skills.
- Detail-oriented, with a positive attitude that contributes to a healthy, friendly, and supportive workplace.
- Professional, approachable, and committed to exceptional guest service.
- Comfortable using computers and point-of-sale systems.
- Reliable, flexible, and able to work collaboratively as part of a team.
- A genuine interest in spa, wellness, and the guest experience.
- Previous spa, wellness, hospitality, or customer service experience is considered an asset.
Pay Rate: $18.40 + gratuities
We offer competitive wages, opportunities for career growth, and a positive, inclusive, and sustainability-focused work environment.
If you have a passion for hospitality, take pride in creating exceptional guest experiences, and enjoy working in a fast-paced environment in a beautiful Oceanside setting, apply now to join our team as a Spa Coordinator.
Please apply below with an up-to-date resume. No phone calls or in-person applications, please.
#HP
Job Types: Full-time, Permanent
Pay: From $18.40 per hour
Benefits:
- Dental care
- Designated paid holidays
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
Application question(s):
- Are you available to work a flexible schedule, including weekdays, evenings, weekends, and holidays?
- Are you 16 years of age or older?
- Are you able to reliably get to and from Parksville, BC, for all scheduled shifts?
Work Location: In person
