Reference ID: 001-OATC-2132
Line of Business: Outpatient Clinics, Ontario Addiction Treatment Clinics
Location: Pembroke, ON (156 John St, Pembroke, ON K8A 1H5)
Position Type: Permanent, Full-Time
Vacancy Status: This Posting is in Replacement for an Existing Vacancy
Hours: 40 Hours Per Week
Compensation: $60,000 - $65,000 Annually
WHAT YOU’LL LOVE ABOUT CATC:
AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:
Compassion – we meet people where they are, ready to help
Accountability – we take responsibility for outcomes
Respect – we work well with others
Excellence – we deliver exceptional experiences to everyone we encounter
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Wellness: Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
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Career Development: Professional Development, including CNO License reimbursement, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
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Preparation for the Future: Retirement Savings Plan (RRSP/DPSP).
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Employee Recognition: Service Recognition Program.
ABOUT THE POSITION:
The Territory Manager (TM) supports and oversees the operations of a group of clinics within a specific territory including managing staff, supporting patients and optimizing clinic performance. The TM will respond to and resolve concerns or escalate issues from patients, physicians and the general public while supporting a patient centric service model.
The Territory Manager provides leadership to a group of clinics by providing guidance and support for day to day operations and patient care. The Territory Manager is responsible for building strong clinic teams with an emphasis on providing an exceptional patient experience. The Territory Manager will be familiar with, report on and improve clinic performance based on the key performance indicators. The TM oversees day to day staffing and provides relief staffing within clinics as needed.
YOUR DUTIES AND RESPONSIBILITIES:
Operations (80%)
Manages day to day operations of a group of clinics; responsible for clinic performance including regular reporting using appropriate KPIs
Mentors, encourages, supports and guides the clinic staff to build a culture of empowerment, respect and non-judgement for all staff and patients
Supports and trains all staff, new and current, to provide optimal patient care
Empowers staff to work as one team, one service alongside Canadian Addiction Treatment Pharmacies or another pharmacy partners
Ensures appropriate staffing compliment
Reports high priority/impact issues to the Regional Manager.
Instigates and facilitates the hiring process; including making staffing requests, reviewing resumes, conducting interviews and facilitating the offer process
Conducts daily/weekly huddle meetings with staff in each clinic to share news, provide feedback, answer questions and listen to staff concerns. Makes changes within clinics to respond to engagement feedback.
Ensure clinics are operating in a good state of physical repair by taking actions on repair requests as they are needed and proactively identifying areas of improvement
Liaises with Union Representatives to foster positive working relationships
Performs work in accordance with the provisions of CATC Policies and Procedures and ensure that employees are aware of and comply with all Corporate Health and Safety Policies and Procedures.
May be required to work in a clinic if a critical staffing issue cannot be resolved
Responsible for performance reviews of clinic staff with assistance from the Regional Manager.
Payroll timecard approval (ADP)
Community Engagement (20%)
Seeks opportunities to develop relationships within the community to proactively promote CATC offerings to appropriate community organizations
Identify opporrunities to expand CATC services through community partnerships – e.g. Addiction counselling
Educate and inform direct reports on utilizing community resources; create awareness and identify key employees how may support and assist in Community Engagement efforts
WHAT YOU’LL NEED TO HAVE:
Strong business acumen
Holds self and others accountable
Embraces change, proven ability to lead teams through change
Proven ability to build strong internal and external relationships
Open to direction
Ability to formulate, prioritize and execute to achieve desired operational results
Excellent communicator, both orally and in writing
Strong business acumen
Holds self and others accountable
Embraces change, proven ability to lead teams through change
Proven ability to build strong internal and external relationships
Open to direction
Ability to formulate, prioritize and execute to achieve desired operational results
Excellent communicator, both orally and in writing
Post-Secondary education in a relevant discipline
At least three years’ experience in a leadership role ideally within a healthcare environment
Experience in managing operations ideally within a variety of clinical settings (addiction or mental health specialties preferred)
Working level knowledge and comfort with MS Office (Word, Power Point, Excel, Outlook)
Current certificate of Competence from the College of Nurses of Ontario (CNO) or other medical certification would be considered an asset.
Satisfactory criminal reference check
You must live within or be able to travel daily to the clinic within the territory.
Valid driver’s license and access to a vehicle for travel to clinics and meetings
ABOUT THE COMPANY
Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada.
CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience.
Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals.
Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals.
Please visit www.canatc.ca for more information!
Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.
