As Golf Town’s Department Manager of Footwear & Consumable, you will be responsible for product presentation and ensuring timely merchandise flow from the stockroom to the floor. You are accountable for ensuring exceptional customer experience, for up-to-date staff training and for day operations. We believe in driving sales through a visual experience backed up by the friendliest and most knowledgeable service advisors and managers.
Description of Job Responsibilities:
Drive Sales and Provide Exceptional Customer Service:
- Ensure associates meet our customer experience expectations.
- Take responsibility of the manager on duty (“MOD”) by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments.
- Have the right number of staff at all times through effective scheduling.
- Confirm staff are fully trained on customer service, selling skills as well as product knowledge.
- Hold huddles x 2 with staff and participate in weekly meetings with the store management team.
- Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
- Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
Product, Presentation & Inventory Management:
- Work as a partner with the Regional Visual Merchandiser to ensure visual standards are maintained and plans are executed in a timely and efficient manner.
- Oversees implementation of merchandising and advertising guidelines, monitors pricing, and ad merchandise setup and signage.
- Ensures accuracy and timely completion of price changes and price identification in the designated area.
- Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
- Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
- Ensure stockroom is maintained per the company standards and the seamless flow of merchandise from stockroom to sales floor.
- Handle special order follow-up, i.e. vendor and customer contact.
Protection of Company Assets:
- Ensure actual inventory on hand matches Retail Pro on-hand through regularly scheduled cycle counts. Conduct weekly audit and investigation of negative on-hand inventory.
- Ensure bag checks are conducted on all staff when leaving the store.
- Confirm refunds are checked daily and verified.
- Store security system is updated and conduct monthly alarm sensor testing
- Follow proper opening, closing and lockdown procedures.
Training & Compliance:
- Understand Learning Management System (LMS) training requirements and participate in LMS courses.
- Assist in product training for associates in the department and help conduct in-store product training meetings.
- Assist in ensuring compliance and execution of company customer service and sales training programs.
- Attend vendor clinics for products related to the department(s).
- Ensure all Policies & Procedures (P&P’s) are followed in the department.
People & Staffing:
- Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
- Assist in product training for associates in the department and help conduct in-store product training meetings.
- Participate in annual performance evaluations for department associates.
- Lead informative and motivational daily huddles.
Skills, Education, Competencies:
- 1-3 years of experience in a Fashion retail environment or equivalent relevant experience
- 1-3 years of clothing/ apparel merchandising is required
- Previous management experience would be an asset
- Affinity for luxury sport apparel and an interest in golf
- Strong communication skills and sound judgment
- Prior clothing merchandising and stock planning responsibility required.
- Ability to execute company standards successfully.
- Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs.
- Creative, innovative, energetic, and enthusiastic
Work Hours:
- Flex schedule - some weekends and evenings.
- Work varied shifts, including weekends and holidays.
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What We'll Give You;
- Play a significant role in our mighty team, which shares a passion for Golf.
- Work in a supportive team environment where your contributions are valued and recognized in a hybrid environment, collaborating with and learning from industry experts.
- Competitive compensation with opportunities for professional development and career growth within the Sporting Life Group.
- An unmatched benefits package, with access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.
Who We Are;
Golf Town has grown to become the Home of Golf in Canada. Our online web business and stores across Canada have everything customers need to play their very best. The Golf Town stores and site are sanctuaries where golf devotees come to try, buy, learn about and improve their golf game. Our big box stores which average 18,000 square feet allow us to carry an unprecedented selection of all the top brand names in golf. Whatever customers are looking for – from clubs, bags and balls, to footwear, apparel, accessories and gifts - we're a veritable golfer's paradise.
Golf Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live
an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.
Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.
