OUR STORY:
PURE is a brand of high-level fitness experiences and in-studio products focused on nutrition, movement and wellness. Our locations include PURE Gym Penticton at 21 Lakeshore Drive W. & The Studio by PURE at 42 Westminster Ave W.
Since opening our doors in 2015, our impact has been felt far outside our walls and into the communities we richly serve.
THE ROLE:
As a Front Desk Sales Associate you are responsible for delivering the highest quality of service to our clients. Creating a warm, friendly and inclusive environment for all.
As the ‘face of the Club’, the priority of a Front Desk Associate is to provide an excellent first impression that exceeds all customers’ expectations - you have to love people!
You are responsible for driving profitability of the business, in particular through retaining and attracting clients and supporting all facets of two multi-modality facilities. Including ensuring operational efficiency, delivery of brand standards and compliance with company
and statutory requirements.
RESPONSIBILITIES:
-Responsible for ensuring the smooth day to day running of the reception area.
-Welcoming clients and checking them in using our in-house system. Promoting a sense of belonging amongst our clients and creating a family culture that exceeds expectations and ensures a memorable experience for every client, every time!
-Processing all bookings and diary management
-Contributing towards the achievement of team targets with your individual contributions focussed around managing client retention and repeat bookings, new client conversions and thoughtful membership prescriptions.
-Handling client and prospect enquiries via the telephone, email and face to face; intentional intakes, consultations and delivering a thorough understanding of services.
-Undertaking daily end-of-day duties.
-Ensuring the front desk and entrance way are kept clean and tidy at all times.
-Be the “face” of the business recognizing guests who are regularly frequenting the club and engage with them.
-Deliver a high level of service by recognising guests’ specific needs.
-Develop an acute attention to detail amongst the front and back of house staff.
-Investigate and resolve issues and complaints.
-Proactively manage and be responsible for all Hygiene, Maintenance and Health and Safety issues, ensuring a safe environment for employees and members.
-Comply with all company and member security requirements and policies – in particular, data protection.
-Ensure facility cleanliness standards are upheld and amenities are replenished on a regular basis.
-Ensure our Client Journey is consistently executed.
PRE-REQUISITES AND ATTRIBUTES:
-1 year experience in a customer service based role.
-Excellent telephone manner.
-Thrives in team settings or independently.
-Have outstanding computer literacy. We use several integrated booking and management systems.
-Able to work under pressure and be a good multi-tasker.
-Be very efficient in dealing with varying degrees of queries.
-Be someone who pays attention to detail and is well organized.
-Experience in sales and customer service and understand the true meaning of a ‘5 star service’.
REMUNERATION:
-Competitive compensation.
-Complimentary gym membership and class access.
-20% off retail.
HOURS OF WORK:
-16+ hours per week.
-Shift requirements: Weekends (Friday - Sunday) 1-7pm and weekday coverage.
Job Type: Part-time
Pay: From $20.00 per hour
Expected hours: No less than 16.0 per week
Benefits:
- Flexible schedule
- On-site parking
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
