Labour Market Resource Specialist
Overview
The Labour Market Resource Specialist works collaboratively with the WorkBC Centre team to oversee a positive and meaningful client service experience in the Resource Centre and Self-Service services; including the participation in virtual and outreach services as appropriate. Additionally, as the ‘in-house labour market expert’, the Resource Centre Coordinator supports the Service Delivery Team and Clients by providing up to date comprehensive labour market information in support of the successful objectives and outcomes as defined by the WorkBC Employment Services Program.
Responsibilities
Resource Centre Management
Responsible for managing all aspects of the Resource Centre, ensuring a consistently high level of Client interaction and supportive coaching, by:
- Referring clients to appropriate services (internal and external to AKG Canada), based on a high level of WorkBC Employment Program services knowledge and understanding
Resource Centre Coordinator
- Working with Clients to ensure they understand, formally agree in writing, and consistently adhere to the privacy, confidentiality and behavioural guidelines as set out by Terms of Use Policy; appropriately intervening and addressing any conflict that may arise, and subsequently completing the required follow-up communications and documentation
- Providing a comprehensive Orientation for Clients to the Resource Centre (either as a group or one-on-one) including a description of Resource Centre services and supports and all other appropriate WorkBC Employment Program services
- Providing guidance and appropriate support (i.e., resumes, job search, mock interviews, etc.) and administration of job start and search supports, as required by participants to secure and sustain employment as per WorkBC Employment Services Program and AKG Canada policy
- Providing appropriate and meaningful coaching and support of Clients as it relates to all aspects of the Resource Centre and Self-Service services, including but not necessarily limited to: access to job search tools and information, local resources, agencies and supports, training opportunities, technical (computer) resources, and accessibility aids
- Identifying and encouraging all Clients, as appropriate based on WorkBC Employment Services Program eligibility requirements, to register for appropriate case management services, including Self-Service Clients
- Actively encouraging and working with Clients to address issues that may be negatively impacting their ability to secure and/or sustain employment and communicate those issues to the appropriate member(s) of the Job Search and/or Job Retention Services team
- Actively participating in employment follow-up contacts with former Clients in support of accurately recording outcomes and assisting clients with finding additional services and information as needed to meet the identified Sustainability objectives of the WorkBC Employment Services Program
- Consistent and appealing maintenance of the Resource Centre physical space; including following all AKG Canada safety and security policies
- Ensuring all required information and documentation is entered in a timely and accurate manner in both ClientConnect and ICM, covering all Client interactions
- Ongoing collaboration and sharing of Client interactions with WorkBC Centre team members, to ensure ongoing contact, support and success of Clients in relation to sustainable employment objectives
- Managing, maintaining and updating the Resource Centre Library including ordering new materials (e.g., resource material, books, etc.)
- Creating, printing and replenishing job search tip sheets, samples and worksheets; sourcing new tools and resources across all media types to further enhance the Resource Centre library
- Managing, maintaining and updating Client Connect online resources
Virtual and Outreach Services
Responsible to actively participate in virtual and outreach service delivery as required in support of effective Client Resource Centre and Self-Service services, through:
- Supporting the use of the WorkBC virtual and outreach services when and as appropriate including the effective and meaningful use of all online resources, including, but not necessarily limited to: On-line Job Boards and CareerConnect
- Administration of on-line Client satisfaction surveys
- Effectively and consistently utilizing various methods of Social Media to inform clients of job opportunities, community events, job fairs and the like
- Working with Clients to coordinate all aspects of Skype or other virtual interview options
- Actively participating in and promoting various outreach, marketing and networking events, with the intent of increasing Client registration and participation in the WorkBC Employment Services Program
Labour Market Information
Utilizing effective critical thinking skills, responsible for identifying the myriad of connections that can and do exist between the various sources of labour market information and the individual and collective needs of Clients, as it relates to sustainable employment, by:
- Researching, interpreting and leveraging labour market information from all available local resources, funding sources and programs
- Developing and maintaining meaningful relationships with all external stakeholders that can be of benefit to the clients
- Ensuring the ongoing maintenance of the physical/electronic Job Board(s) within the Resource Centre, highlighting all new job postings and leads in an appealing and timely manner for Clients
- Ongoing collaboration and sharing of up to date and meaningful labour market information with all WorkBC Centre team members, to ensure ongoing contact, support and success of Clients in relation to sustainable employment objectives
- Working closely with local employers, inviting their ongoing feedback and support to ensure the WorkBC Employment Services meet their changing recruitment needs; up to and including, accepting and and/or entering job orders from Employers and/or assisting them with obtaining access to Client Connect’s online job posting system
- Creating and distributing a weekly Labour Market Information communication to Clients and the community at large
Qualifications
- Post-secondary degree, diploma or certificate in a relevant field (i.e., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resources management)
- Two (2) or more years of related experience in the employment services, counselling or other support services industry
- Working towards or holding an associated relevant professional certification (i.e., CCDP, RRP, etc.) is an asset
Knowledge, Skills and Abilities
- Capacity to effectively conduct and interpret Client needs assessments and employ exploration tools in accordance with individualized Client needs and abilities
- Demonstrated experience providing services and support to individuals with complex barriers, including barrier identification and resolution
- Extensive knowledge of job search and networking strategies
- Experience in, and the ability to, successfully coach and mentor Clients to gain effective job search tools and strategies
- Ability to build and maintain a network of partnerships with local employment and community agencies, employers, social service & referral programs, and other relevant stakeholders
- Excellent oral and written communication skills
- Proven ability to successfully work with and support individuals from a broad range of cultural backgrounds based on a sensitivity to and understanding of the unique challenges they may face
- Strong administrative skills and computer proficiency with specific emphasis on MS Office
(Word, Excel, Outlook) and customized databases
Employment Level
Full-time
Wage Range
$53,056.00 - $55,470.00
Work Conditions
On-site in an office environment
Eligibility Statement
Open to all those eligible to work in Canada.
Equity Statement
We are committed to fostering a diverse and inclusive workplace. We believe that diversity of thought, background, and experience strengthens our team and drives innovation. We are dedicated to creating an environment where everyone feels valued, respected, and supported.
Job Type: Full-time
Pay: $53,056.00-$55,470.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
Work Location: In person
