This American-based quick-service restaurant brand is rapidly expanding and will open hundreds of stores nationwide! The brand tradition was founded on a strong sense of community and commitment to the personal and professional development of its people. This is an excellent opportunity to get on the ground floor and help drive brand innovation and expansion in Canada. Their goal is to serve the highest quality food to their customers in a manner that projects a thankful and caring mentality to every person who comes through the door. They seek a Restaurant General Manager (RGM) in their Kelowna, BC location. In this role, you will manage the daily operations of a single restaurant (15-25 employees), ensuring guest satisfaction and desired restaurant outcomes (i.e., increased sales, profitability, and employee retention).
Description
- Directs efficient and accurate preparation and sale of products to maximize customer satisfaction.
- Motivates and supports team members to provide an exceptional customer experience.
- Support maintenance of restaurants that are noticeably cleaner than others.
- Provide coaching and feedback to the restaurant team.
- Ensure that preventive maintenance for the restaurant facility and equipment is completed in accordance with company standards.
- Implement marketing strategies and follow cash-control/security procedures.
- Managing inventory and labour and applying financial reporting analysis to enhance restaurant results.
- Ensures compliance with government regulations, policies, employment laws, food safety, security, and operations.
- Handles recruiting, selecting, hiring, and retaining effective team talent.
- Available to work evenings, weekends, and holidays.
- Prompt and regular attendance for assigned shifts, meetings, and training.
Requirements
- High School Diploma or GED required
- 2 years of college preferred.
- 1-2 years of restaurant management experience.
- Complete all internal certification programs.
- Able to travel to the USA
- Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension.
- Demonstrates strong math and Windows-based computer literacy.
- Demonstrates leadership and development skills.
- Demonstrates strong problem-solving skills.
- Prioritizes and organizes own and others’ work and time to meet deadlines and objectives.
- Identifies and solves complex problems; takes a new perspective on existing solutions.
- Persuades and motivates restaurant employees.
- Able to thrive in a fast-paced environment
- Desire for growth and development
- Sets day-to-day direction for employees to support business objectives.
- Manages the restaurant budget and sets guidelines for operating within that budget.
- Interprets customer needs and assesses requirements.
- Contributes to the achievement of team goals; promotes teamwork.
- Understand customer needs and identify solutions to non-routine requests.
Corporate Culture
Benefits:
- Competitive Salary & Bonus program
- Comprehensive Employer Paid Group Benefits Program including Life, AD&D, LTD, Critical Illness, Health, Dental, Vision and EAP
- Employee meals
- Regular Team Building Employee Events
- Employee discount at all our restaurant brands
- Career development and growth opportunities
They understand that it all starts with a winning team of individuals who are fun, personable, diligent, positive, energetic, eager to learn team players who take pride in what they do and who they are. At the end of the day, they are focused on executing great customer service.
Diversity & Inclusion:
Our restaurant guests come from all walks of life, and so do we. Creating an environment where everyone, from any background, can do their best work is what we like to do. They are an equal-opportunity employer committed to accommodating people with special needs and welcome applications from all interested parties. Accommodation will be provided in all parts of the hiring process in accordance with applicable policies when such needs are known and requested in advance.
Contact Michelle Doucette at 604.734.5584 x3 or submit your resume in confidence below.
CANWEST
Job Types: Full-time, Permanent
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Store discount
Ability to commute/relocate:
- Kelowna, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally able and willing to travel to the United States for training or business purposes?
- Do you have experience managing restaurant financials, including labor, inventory, and cash controls?
- Are you comfortable leading a team of 15–25 employees in a fast-paced, high-volume environment?
Experience:
- managing restaurant or quick-service food operation: 1 year (required)
Work Location: In person
