Full Job Description
At PilDental Alliance of Dental Clinics, we believe in developing a culture of constant growth and evolution - and nurturing leaders within the industry. Our core values of P=Passion, I=Integrity, and L=Learning enable us to cultivate an organization of respect, teamwork, and where every employee, patient, and client feels secure, supported, and accomplished.
Your Qualities
You are someone who:
- Demonstrates the ability to lead, motivate, and develop a high-performing team;
- Takes initiative and proactively identifies opportunities to improve processes and team performance;
- Leads by example with professionalism, accountability, and integrity;
- Exhibits excellent conflict resolution and problem-solving skills; and
- Demonstrates ownership and accountability for team and clinic success.
Your Impact
Your ability to lead, inspire, and solve problems will play a key role in shaping the success of our team and clinic operations, including:
- Creating an environment where team members feel supported, empowered, and motivated to perform at their best;
- Partnering with clinic leadership to achieve operational and patient satisfaction goals;
- Leading and mentoring a team of dental administrators to deliver exceptional patient experiences; and
- Ensuring smooth day-to-day clinic operations while maintaining high service standards.
Experience and Education
Education:
- A diploma, certificate, or post-secondary education in a related field is considered an asset; however, demonstrated leadership experience and relevant professional accomplishments are of primary importance.
Experience:
- Administrative: 3 years (Required)
- Leadership: 1 year (Preferred)
Responsibilities
The responsibilities of this role include, but are not limited to, the following:
- Lead, mentor, and support a team of dental administrators to achieve individual and team goals;
- Support conflict resolution among team members and promote constructive communication;
- Support organizational change by guiding team members through new processes and initiatives;
- Lead the delivery of an exceptional patient experience from reception through departure, ensuring all interactions reflect the clinic’s values, standards, and policies;
- Communicate treatment philosophy clearly and consistently, supporting patient understanding and informed decision-making;
- Manage incoming communications (phone, email, fax) and ensure timely, accurate follow-up;
- Maintain a well-organized and welcoming reception environment for patients and visitors;
- Manage and optimize the appointment schedule to ensure efficient use of clinical time and resources;
- Proactively manage cancellations, emergency bookings, and new patient flow to minimize gaps in the schedule;
- Oversee accurate maintenance of patient records, billing information, and office filing systems;
- Oversee and resolve patient accounts, and any complaints with professionalism, empathy, and a solutions-focused approach;
- Research and evaluate new products, equipment, and service solutions to support continuous improvement and operational effectiveness;
- Oversee daily deposit preparation and ensure accurate reconciliation of incoming payments;
- Monitor accounts receivable, including the preparation and distribution of monthly statements and follow-up with insurance providers as needed;
- Assist with maintaining interior and exterior clinic cleanliness and appearance to ensure a welcoming and safe patient experience;
- Organize and maintain storage and supply areas to ensure efficiency, accessibility, and compliance with operational standards; and
- Perform additional duties as assigned, demonstrating adaptability, reliability, and a team-first approach in a dynamic clinical environment.
Compensation
- $25,000 - $34,000
- Health and Dental Benefits
- Professional Development Support
Benefits
- Health-Spending Plan (HSA)
- RRSP Contributions Match
- Dental Coverage
- Company Events
- On-Site Parking
What Success Looks Like In This Role
- Creating a positive workplace culture where team members feel supported, valued, and accountable;
- Resolving challenges proactively and implementing effective solutions that improve team and clinic performance;
- Building trust and credibility as a leader whom team members can rely on for guidance and support; and
- Achieving operational goals while balancing the needs of patients, team members, and the organization.
Success in this role is measured not only by operational excellence, but by your ability to inspire, develop, and elevate the people around you.
How to Apply
Please Submit:
- Your Resume
- A Cover Letter with a section outlining how you approach working with others and the type of workplace culture you believe helps teams thrive.
For more information about our organization, please visit our website at: www.pildental.ca
We thank all applicants for their interest, however only those selected for further screening will be contacted.
Pay: $25,000.00-$34,000.00 per year
Benefits:
- Company events
- Dental care
- On-site parking
- RRSP match
Work Location: In person
