Petawawa, On Bilingual customer service associate Jobs – 4 Openings This Week

Guest Services Representative
Candlewood Suites By IHG —Pembroke, ON
- $17.92 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
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Guest Services Representative
Best Western Pembroke Inn & Conference Centre —Pembroke, ON
Answer phones and direct calls to other departments. Take ownership of guests’ requests, while ensuring exceptional service. Check guests in and out.
$17.20 an hour
Guest Services Representative
Candlewood Suites By IHG —Pembroke, ON
Provide accurate information about hotel amenities, local attractions, and services. Multilingual abilities and hotel experience are highly valued to assist a…
$17.92 an hour
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Bilingual Inbound Customer Service Representative
Optima Communications International Inc. —Whitby, ON
Answering Inbound calls from our customers. Listen carefully to customers, and personalize their experience. Bilingual Inbound Customer Service Representative.
$19.75 an hour
Quick apply
Customer Service Representative - Bilingual (French)
Uline —Milton, ON
Process customer orders, make product recommendations and handle account inquiries using world-class technology. Best-in-class, clean, modern facilities.
$35–$40 an hour
10d

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Guest Services Representative

Candlewood Suites By IHG
Pembroke, ON

Quick apply

Job details

Part-time | Full-time

Benefits

On-site parking

Skills

Bilingual
Hospitality
Hotel and accommodations experience
Multilingual
Customer service
Client inquiry handling
Complaint handling
Hotel guest services experience
Client services
Customer service orientation
Front desk
Multi-line phone systems
Guest services
Phone etiquette
Guest issue resolution
Communication skills
Client interaction
Hotel experience

Full job description

Job Overview
We are seeking a friendly and professional Guest Services Representative to join our team. This role is essential in providing exceptional customer service and ensuring a positive experience for all guests. The ideal candidate will have strong communication skills, a welcoming demeanor, and experience in hospitality or front desk operations. Multilingual abilities and hotel experience are highly valued to assist a diverse guest population effectively. The position involves managing guest inquiries, handling multi-line phone systems, and maintaining a smooth check-in and check-out process. This is an excellent opportunity for individuals passionate about hospitality and dedicated to delivering outstanding guest services.

Responsibilities

Greet guests warmly upon arrival and assist with check-in/check-out procedures
Manage multi-line phone systems with professionalism and courtesy
Provide accurate information about hotel amenities, local attractions, and services
Handle guest requests promptly and efficiently, ensuring high levels of satisfaction
Maintain front desk operations, including reservations, billing, and documentation
Address guest concerns or complaints with tact and effective problem-solving skills
Collaborate with other departments to ensure seamless guest experiences
Uphold hotel policies and standards of hospitality excellence
Assist with administrative tasks as needed to support daily operations

Experience

Prior experience in front desk or customer service roles within the hospitality industry is preferred
Bilingual or multilingual skills are a significant advantage, enabling effective communication with diverse guests
Strong phone etiquette and excellent interpersonal skills are essential
Experience with multi-line phone systems and guest services software is desirable
Previous hotel experience is a plus but not mandatory; training will be provided for the right candidate
Demonstrated ability to handle high-pressure situations with professionalism and courtesy

This position offers an engaging work environment where exceptional customer service is valued. Candidates should be enthusiastic, detail-oriented, and committed to creating memorable experiences for our guests.

Pay: $17.92 per hour

Benefits:

On-site parking

Work Location: In person

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